What to do if you encounter disputes during education and training

Generally, private training institutions are mainly business-oriented, and their business is based on sideline operations and crazy advertising. General chain operation. Most of the branches are operated by cultural communication companies. Have economic and interpersonal relationships with education authorities. Generally don't care. We also have economic and human relations with the supervision market department below. Just check it out and walk away, which is very unprofessional. Just check to see if there is a license and if the students have a sign-in sheet. There is no investigation of teachers and classes that are related to the essence of education. Kick the ball directly to the Education Bureau. Just check to see if the license is legitimate.

If this school has obtained an administrative license from the education department, if you prevent it from attending classes, it will constitute disturbing the normal social order and is an illegal act. The police may criticize, educate, fine, or even detain you; they may also mediate disputes between you.

1. Complaint Channels

Complaints against private education and training institutions can be made to the local Civil Affairs Bureau and Education Bureau.

Complaints to official education and training institutions can be made to the local Human Resources and Social Security Bureau or the relevant departments of the Education Bureau.

No matter what type of educational institution has violated the law, you can report it through the "315 "Voice of Consumers" platform.

When disputes or problems occur, self-negotiation is invalid and requires When making complaints and safeguarding rights, you should first determine the exact name of the training institution based on the seal on the invoice (receipt) or the certificate (original) hanging at the training venue (rather than the name the institution advertises to the outside world, or its abbreviation), and then based on its organizational type Determine the competent department.

1. If it is "a certain company", etc., it belongs to an enterprise. You can consult or complain to the industrial and commercial administration department first.

2. If it is "a certain company", it is an enterprise. If it is an association or society, it is a corporate legal person and you can consult or complain to the civil affairs department first;

3. If it is a public institution, it is under the management of its superior administrative department;

4 . If it is a "XX training school (college, center)", it is generally a non-corporate legal person. It is issued a school license by the education or human resources department and is jointly managed by multiple departments (tips: it is necessary to make sure that the school is qualified in "Nanjing". "List of Private Training Institutions", note: non-local education and training institutions are not allowed to set up so-called "branch branches" in Nanjing);

5. If it is "XX Alliance", "XX Base" and other other types, If there is no valid license and fixed location, it will be difficult to find the management department. If necessary, you can report the case to the public security department if necessary.

6. Individuals are not qualified to run a school, have a name, location, and organization. If it reaches a large scale and constitutes "unauthorized private schools", you can first report it to the district or county education department (culture and education department) or human resources and social department (vocational skills department) where the school is located.

For Nanjing City and various districts. Complaints and rights protection of training institutions affiliated to the county education system are summarized as follows according to the types of problems:

1. Education and teaching management problems, such as unqualified teachers, running schools outside the scope, setting up private teaching sites, and renting out school licenses. Certificates, false publicity or advertising without registration, forged diplomas, etc. should be complained to the approval authority (the issuing authority of the school license).

2. Academic education issues refer to educational institutions through cooperative education. When students are engaged in academic education such as secondary and higher vocational education (including technical schools), adult high schools, adult higher education, distance education, etc., students such as academic education grants, scholarships, teaching plans, teacher arrangements, course arrangements, student ID cards, If you have any questions about tuition and fees, diploma issuance, etc., you should consult or complain to the partner institution that issued the diploma or the superior authority of the institution.

3. If the price is not recorded, or Arrogant charging, or refusal to refund fees, etc. are the most common problems. When a dispute occurs and the school cannot reach an agreement, the complaint should be made to the price department (the price bureau at the same level as the issuing authority of the school license). You can also complain to other departments first. If you are dissatisfied with the handling, you can complain to the price department.

4. Tax evasion is manifested by not issuing formal invoices, only providing receipts or attendance certificates (cards), or even not providing any vouchers. Complain to the tax department (the tax bureau at the same level as the issuing authority of the school license).

5. Corporate governance issues. Private non-academic education institutions are registered with the civil affairs department as non-corporate legal persons and are independent legal entities. If they are found to have evaded registered capital, misappropriated or transferred legal person property, had a chaotic corporate governance structure, or established branches without authorization, they should file a complaint to Civil Affairs Department (civil affairs bureau at the same level as the issuing authority of the school license).

6. Labor contract issues. In case of irregular employment, wage theft, arbitrary dismissal and other labor contract disputes, if you cannot reach an agreement with the school, you should complain to the human resources and social security department (the same level human resources and social security bureau as the issuing authority of the school license), or through labor arbitration, Litigation Settlement.

7. Civil disputes. For example, economic disputes such as projects and loans should be resolved through litigation if the school cannot reach an agreement.

8. Public security disputes or criminal offenses. If teachers and students are injured accidentally, get into fights, or have their money and property stolen, etc., if they cannot reach an agreement with the school, they should report it to the local public security department. If there is fraud, serious false propaganda, forged document seals, absconding with money, etc., you should also report to the local public security department in a timely manner.

9. Fire hazards. If there is no fire protection certificate, fire equipment does not meet standards, fire escapes are blocked, escape doors are locked, etc., you should report it to the local fire brigade.

10. Others. If you are not sure about the competent authority in charge of the dispute, you can first consult the approval authority (the authority that issued the school license).