What should I do if the express address of Tmall Supermarket is wrong?

If you buy Tmall supermarket goods, you will have the opportunity to modify the delivery address if the order is not paid or delivered.

If the order has not been paid, you can modify it yourself, or you can apply for a refund and return it, and place an order again after modifying the delivery address; If the order has been shipped: this status cannot be modified. If there are special circumstances, you need to contact the takeaway staff for consultation.

To modify the address, the following conditions must be met: the old and new addresses must be delivered in the same city and warehouse, because the quantity and types of goods in different warehouses are not exactly the same, and the goods purchased after changing warehouses are likely to be out of stock, so the address system not in the same city will prompt that the modification failed.

Extended data:

To modify the address, you need to modify the goods before delivery, and the address can only be modified once after payment, and cannot be modified repeatedly. For overseas (Hong Kong) orders, please contact customer service directly.

Domestic users can call the special telephone service hotline 400-988-8898, and the telephone customer service time is 7*24 hours; Hong kong users can call a special telephone service hotline? 00852-22453203, telephone service time: 8: 00-24: 00.

Taobao. customer service