How to design a help center (1)

How to quickly and efficiently build a product help center has become a key thinking direction for product managers. Taking common SaaS products as an example, when creating a product help center, you need to think deeply: "How to design Help center, "Is there a special platform for building a help center?" and other questions. 1. Design the help center

The essence of the help center is the search and recommendation process from A (question) to gt; a1 (answer). Users find answers to questions through search and filtering, and the answers to questions are matched with user behavior through reasonable layout and other forms, and ultimately the design goal is achieved - to help users quickly solve current doubts/problems.

Focusing on the core of "helping users quickly solve current doubts/problems", creating a product help center requires the following points: 2.

Take HelpLook as an example, it can be completed in a short time You can easily build a professional help center that supports multi-terminal adaptation, such as product manuals, FAQs, Guides, knowledge bases, product introductions, development documents, online manuals, etc.

After the user logs in to HelpLook, create Create content on your own website, and you can edit documents and customize a personalized homepage (both the homepage and navigation bar can be configured and filled in by yourself), because most online products have their own site and content navigation, which can be more adaptable and diverse. Customized product help center construction needs.

Take the PartnerShare system as an example. After using HelpLook to build a help center, full-text search can be performed, similar to Baidu search. Keywords are highlighted, and users can search for product issues they are most concerned about;

There are also multi-level column classification contents. Users can quickly help your product users find the corresponding usage guide through this help center.

The most important point is that it can support custom domain names and SEO configurations, which can make our product website rank high for related keywords and better meet user needs. In the long run, we can do a good job in basic SEO configuration is very helpful in promoting website promotion and business development.