Highway toll collector work summary

Introduction: Toll collection work is the window for external services of the toll station. The area of ??the booth is small, the scope of service is large, the passage time is short, and the window for smiling is very long. Let’s take a look at the work summary of highway toll collectors that I have compiled for you below. Highway Toll Collector Work Summary 1

In the past year, with the spirit of pragmatism, pioneering, enterprising and innovative, and with the care and support of leaders and colleagues, I persisted in learning and improving myself, Strictly demand yourself in all aspects, be dedicated to your job, be honest and dedicated to your duties, work hard and strive for success. Completed various tasks well. Here is a summary of the thoughts and work in the past year as follows:

First, in terms of ideological and political aspects, strive to improve theoretical cultivation and conscientiously study the important thinking of the "Three Represents", the 16th National Congress of the Communist Party of China and the 16th National Congress of the Communist Party of China. In the spirit of the Fourth Plenary Session of the CPC Central Committee, we consciously use theory to guide our work. Support the party's leadership, abide by disciplines and laws, and be honest and self-disciplined.

Second, in terms of learning, be a learning employee. Over the past year, I have not only studied political theory, but also learned levy business knowledge and related laws and regulations. Learn from advanced people, learn from the good people and good deeds around you, and improve your ability to solve practical problems.

Third, in terms of service attitude, I know that the image of the toll collector represents the image of the entire Shanghai, Hangzhou and Ningbo, so I dress neatly as required every time I go to work. I always pay attention to my service when working. Attitude, use polite words, toll collection work is a window industry, and the drivers we come into contact with are all kinds of good and bad. Of course, there are many drivers who understand and support our work, but there are also some drivers who are full of resentment, full of complaints, strange words, and even curses. When I encounter these rude drivers, I hold back and do not lose my temper. Instead, I use polite language to explain and resolve with a kind smile, so that they can understand our work, cooperate with our work, and pay the bill smoothly. During this time at work, there was never any quarrel.

Fourth, in terms of charging work, I study hard and practice hard, ask questions if I don’t understand, and master the operating procedures proficiently. Now with the arrival of the peak season, the number of passing vehicles is gradually increasing.

Especially during holidays, in addition to working hard to improve efficiency, I also carefully verify the vehicle model of each vehicle. , carefully punch the tickets, carefully check the tickets, carefully check the banknotes, carefully put down the pole and lift the pole, and do it meticulously. At the same time, in order to do a good job in collecting fees, I always pay attention to cooperating with the squad leader and inspection, and ask for instructions and report in time if there are problems. Problems are corrected and solved in a timely manner, which effectively reduces the error rate. As time goes by and the number of jobs increases, the work efficiency is greatly improved, and the business becomes more proficient.

Fifth, in terms of daily life, everyone in the team calls me "boss". As the eldest brother, I always care about my younger brothers and sisters. In front of them, whether at work or In life, I strictly demand myself, work more and worry less, set an example, and enthusiastically help comrades. For example, in order for us to have a clean and tidy working environment, every time I clean, regardless of fatigue and sleepiness, I take the lead in doing it and clean it seriously. I know that no matter where I am, there is a big gap between me and the leadership requirements.

In the future, I will continue to obey the leadership arrangements, actively cooperate with the squad leader, and improve my business level and ability through continuous learning, and improve my own quality. Be an excellent toll collector who is reassured by leaders, satisfied by drivers, and dedicated to his job. Highway Toll Collector Work Summary 2

During this year, I worked and studied with everyone. We went from strangers to each other. I learned valuable work experience from other comrades, which made me My business level has made great progress, and I am gradually qualified for my current job. This is inseparable from the help of the leaders and everyone's support and encouragement. The two military training sessions organized by our station every month allowed me to exercise while also improving my work discipline and being able to "do what is ordered and what is forbidden."

During the learning process of the team, we studied the letters from our superiors, understood the guiding ideology, exchanged work experience with each other, and strived to use our high-quality services to build a first-class collection team. In addition, we also carry out various forms of job competition activities under the unified organization of the station leaders, which not only masters theoretical knowledge, but also improves practical operation levels. In my work, I mainly focus on the following aspects to demand myself:

1. Strengthen my own ideological education, strictly demand myself, and establish a correct outlook on life, ideology, and morality. Report difficulties to the squad leader in a timely manner, and constantly improve yourself through communication with everyone. It has laid a good ideological foundation for better completing various tasks at work.

2. Do a good job in civilized service and vigorously advocate civilized service awareness. In daily work, we strictly abide by the smile service, serve every driver and passenger enthusiastically, sing and pay, strive to establish a good image of the toll station, and strive to provide the best service to the majority of drivers and passengers, and provide the best possible help.

3. Improve your own business level and become proficient in various operational skills. In daily work, everyone often exchanges work experience with each other and summarizes mistakes that occur in the work. Although charging work is a relatively simple job, "doing a simple thing thousands of times without making mistakes is not simple, and doing an easy thing thousands of times without making mistakes is not easy." Only everyone Only by constantly learning from each other's strengths and summarizing work experience can we continuously improve ourselves and do our best work.

4. Strengthen your own safety education and enhance your sense of responsibility. Safety production is the prerequisite for the normal development of all work. Only by firmly establishing safety awareness can the losses of life and property be minimized. Through continuous safety learning, we can truly achieve "safety first, prevention first."

The toll station is a bridge and a window. Therefore, we should be more strict with ourselves and serve sincerely in our daily work. Even when I encounter rude drivers and passengers, I use polite language and explanations, and use a sincere service attitude to resolve the dissatisfaction of the driver comrades. Try to satisfy every driver and passenger. We are a service industry. Without drivers and passengers, we would not be in this industry. Therefore, we should treat every driver and passenger with gratitude.

There is no distinction between high and low in work. You can do extraordinary things in any position. Over the past year, although I have achieved some results at work, there is still a big gap between this and the requirements of the leadership. In the future work, I will repay everyone with my harder efforts and be a leader. Satisfied, driver-satisfied highway toll collector. Highway Toll Collector Work Summary 3

Time flies, and 2017 is about to say goodbye to us in the blink of an eye, and the new year is getting closer. I have been working happily at the XX Expressway Toll Gate for 14 months. During this more than a year of work, under the leadership of the webmasters XX and XX, we have worked hard and continuously enhanced our work and Professional ability, put all his enthusiasm into work, and strive to do every job well, which has been recognized and praised by everyone.

In the past year, with a pragmatic, pioneering, enterprising and innovative spirit, and with the care and support of my leaders and colleagues, I persisted in learning, improving myself, and strictly demanding myself in all aspects. Be dedicated to your job, be honest and dedicated to your duties, work hard and strive for success. Completed various tasks well. I now report on my thoughts and work in the past year as follows:

1. Ideology: Pay attention to theoretical study, strengthen your own political ideas, actively participate in various activities organized on the site, and study integrity education seriously . The toll station is a place where I often deal with money, and I often deal with various drivers. Drivers often give me money. If I can't control my greed, I will fall down in this aspect. It is the constant learning that makes me lose money. I have a high understanding of clean government, so that I can reject the driver's unreasonable requests every time I encounter these situations, and do not do anything that damages the expressway's image and interests.

2. In terms of learning, be a learning employee. Over the past year, I have not only studied political theory, but also learned tax collection business knowledge and related laws and regulations. Learn from advanced people, learn from the good people and good deeds around you, and improve your ability to solve practical problems.

3. Work: I have always been conscientious and meticulous in my work. When working as a green channel inspector, I can treat every green channel vehicle seriously according to the requirements of the green channel documents, and conscientiously explain the green channel policy to the driver. I am not afraid of getting dirty, not afraid of hardship, not afraid of climbing up and down, and not afraid of climbing up or down. If you want to get a green channel vehicle with a card, you must inspect the goods strictly according to the procedures. You will not make things difficult for every green channel vehicle, and you will not let go of any fake green channel vehicles. For those who want to obtain a green channel inspection certificate with money or various things The driver also firmly refused. When working in the field, I can well implement civilized smile service and aggrieved service, timely divert vehicles, ensure smooth lanes, and quickly and timely handle various problems in the charging process. You can also explain with a smile when dealing with arrogant and unreasonable drivers, and impress the drivers with sincerity. For drivers who encounter difficulties, I will do my best to help them. For example, if some cars cannot find their access cards or the access cards are stuck in the car, I can proactively provide tools to help them. For example, some trucks are parked in the square. When a tire catches fire, I can quickly take out the fire extinguisher to help the driver put out the fire, and the driver expresses his gratitude by giving it to the station with a banner; like some cars parked in the driveway that cannot catch fire, I can take the initiative to help the driver push the car, etc. I resolutely say no to some vehicles that are not suitable for highway traffic. Drivers of over-limit vehicles or dangerous goods vehicles often come to me, hoping to get some money to let them use the highway. There are many such situations, but I always keep the station leaders in mind. According to the requirements, such vehicles must not be allowed to pass, and the driver must be carefully explained to the driver what kind of potential harm such vehicles will cause to the expressway, so that the driver can be convinced.

4. Life: In daily life, we can treat each other sincerely and live in harmony with our colleagues in the class. We can often understand the dynamics of the class members and communicate with the monitor in a timely manner so that our class collective Able to unite and love. For those who encounter difficulties in the class, they can work with others to find solutions for them, so that they can feel the warmth of the team and nip in the bud some factors that are not conducive to unity.

In the past year, under the leadership of the station leaders and squad leaders, although the work has been done well and some achievements have been achieved, there are still deficiencies in the understanding of various documents, rules and regulations, and in catching broken trucks. There are still some shortcomings. In the new year, I will definitely strengthen theoretical study, improve my work level, and ensure that in the new year, I will meet new challenges with a full spirit under the new situation. Learn from each other's strengths, exchange good work experience with other colleagues, and strive to reach a new level in the new year's work.