Contactless distribution

Contactless delivery refers to placing goods at designated locations, such as the company's front desk and door, so as to ensure the safety of users and riders in the food collection process by reducing face-to-face contact.

on November 19th, 22, the national standard "commodity contactless distribution service specification" jointly initiated by Meituan and China Business Federation was officially released and implemented, which provided direction guidance and operational specifications for the timely distribution industry during the epidemic prevention and control period.

On December 16th, 22, "Contactless Distribution" was selected as the "Top Ten New Words of China Media in 22" published by the National Language Resources Monitoring and Research Center.

Practice and standard of non-contact delivery:

"non-contact delivery" means that when placing an order, the user can negotiate with the rider about the designated location of the goods, such as the front desk of the company, the door of the house, etc., by means of "order notes", telephone and in-app message system; After delivery, the rider will inform the user to pick up the meal by phone, APP and other channels.

in January, 221, the situation of epidemic prevention and control in many places in China attracted attention, and many e-commerce and take-away platforms re-launched the "contactless delivery" service to ensure the health and safety of users and delivery personnel by reducing face-to-face contact.

the national standard "commodity contactless distribution service specification" issued this time is upgraded on the basis of the enterprise standard of take-out by the US delegation and the group standard issued by the Commercial Industry Committee of the China Council for the Promotion of International Trade. The standard * * * contains seven parts, and puts forward specific requirements on terms definition, service requirements, service processes, abnormal situation handling and service quality control in contactless service.