The service slogan 18: 00 is the most comprehensive collection.

5. Keep your promise and keep your word.

Commitment is the embodiment of confidence and responsibility. When dealing with customer complaints, if the customer service staff makes some promises at an appropriate time, it will play a very positive role in resolving customer anger, calming customer emotions and eliminating customer dissatisfaction. However, before making a commitment, there are several points that need to be clarified:

1. Generally, we only make promises when stabilizing customers' emotions and proposing solutions.

2. Be cautious about making promises, and don't promise things that you can't do.

3. Keep your word and keep your promise.

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6. Be more professional and confident

Profession shows self-confidence, and self-confidence comes from profession. Appropriate question and answer, smooth question answering process, successful complaint resolution process, etc. , can leave a strong professional impression on customers and win their respect. Majors come from a lot of study and accumulation outside work. Only by enriching and perfecting ourselves in all aspects can we be professional and work with ease and confidence.

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7. Eight ways to attract customers' interest

Client's? Not interested? It often gives many customer service staff a headache. So, how can we quickly and effectively arouse the interest of customers and make the customer service work go smoothly?

The following eight methods are worth learning:

1, arousing customers' curiosity

2. Sincere praise from the heart

3. Use money to open the way (how to save money and make money)

4. Ask customers with an open mind.

5. Use the third person to attract attention

6. Take a famous company or task as an example.

7. Attract attention with the charm of the product.

8. Give popular small gifts

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8. 15 tips for customer service

1, treat the guests as if they were guests, take the initiative to greet them kindly and break the silence in a friendly way.

3. Sincere and frank praise. 4. Address customers by their names when appropriate.

5. Communicate with customers through eye contact. Often ask? How did I do?

7. Listen carefully to the customers. Talk more? Please. 、? Thank you? And then what? You're welcome

9. Eliminate doubts and enhance customers' purchasing determination.

10, always with a sincere smile.

1 1. Use good telephone communication skills. Maintain proper physical contact.

13, like to deal with all kinds of people 14, keep a positive sales attitude.

15, pay attention to dress and working environment.

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9. Four strategies to persuade customers.

Many times, the customer service staff clearly provided the best solution to the customer, but the customer was unwilling to adopt it. What should I do? In this case, customer service personnel need to use some strategies to convince customers, so that they can successfully complete the task and win the appreciation of customers:

1, creating an atmosphere of recognition

2. From the customer's point of view

3. Actively and sincerely gain trust

4, rational analysis of the right medicine.

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I especially recommend it.