Will Hangzhou East Railway Station wait for people affected by the epidemic?

The meeting was at Hangzhou East Railway Station, the first stop for passenger flow in the Yangtze River Delta. At 23:30 every night, the duty officer responsible for epidemic prevention and control began to "clear the station" on time. In the nearly 60,000-square-meter East Station waiting room, every corner that needs to be disinfected, such as the floor, seats, and elevators, must be carefully disinfected. It was already 3 a.m. when the disinfection operation of the entire station was completed.

Protective and disinfection work like this is carried out twice a day in the public area of ??the East Station, and toilets and other densely populated areas are disinfected on average once every four hours. Buses, Changyun buses, taxis, etc. Cars, online ride-hailing services, etc. should disinfect their vehicles in advance before departure.

The current domestic epidemic situation is still severe and complex. The relevant person in charge of the Hangzhou East Railway Station Hub Management Committee said that in order to strictly implement and strengthen various epidemic prevention and control measures, the East Railway Station has strengthened its duties and taken multiple measures at the same time. Through " "Digital + Service" to build a "protective wall" against the epidemic for the general public.

Digital assistance for precise prevention and control

"The convenient transfer at Hangzhou East Railway Station is now cancelled? Does the transfer have to leave the station and then enter the station?" On August 18, a passenger He posted a message online saying that he almost missed the high-speed train because the convenient transfer channel was closed.

Subsequently, Hangzhou Railway Station announced that due to epidemic prevention and control needs, the convenient transfer channel in Hangzhou East Railway Station has been temporarily closed. Passengers who need to transfer, please allow sufficient time for transfer, exit the station with a green health code + body temperature test, and then follow the guidance signs in the station to go to the departure floor to enter the station and board the train.

The rapid response of relevant departments is inseparable from the "digital public opinion weather vane" management system established by Hangzhou East Railway Station. The system can capture public opinion information such as WeChat, Weibo, and news media in real time, analyze and sort out relevant complaints and suggestions, and convert them into a list of active service needs.

“Passengers left messages about transfer issues. In order to facilitate passengers, we promptly cooperated with the railway department to publicize and inform.” The relevant person in charge of the Hangzhou East Railway Station Hub Management Committee said that through this platform, people can Discover management blind spots from the perspective of the masses, instead of looking and thinking from the perspective of managers, to achieve "what the people call, I do."

Previously, some people reported that the signal at the subway station was poor and the health code could not be displayed. Faced with this problem, the East Station provides passengers with free WIFI at each exit on the arrival floor to ensure smooth network access when passengers present their health codes. At the same time, it is equipped with 15 "Health Code ETC" to realize the three-in-one verification of "person, certificate and code". The health code can be displayed by directly swiping the resident ID card, providing convenience for passengers who cannot use their mobile phones to show the health code.

In addition, the East Railway Station has also posted "sterilization codes" at eye-catching locations in key areas such as the departure floor, arrival floor, east-west transfer hall, taxi passage, terminal building, long-distance transportation, and public transportation. You can scan the QR code to get the disinfection status of the area with one click.

Since the summer transportation in July, the East Station has carried out temperature measurement and code checking for 23.971415 people, served 150,405 passengers with "Health Code ETC", and conducted more than 12,186 station disinfections.

A civilized counselor is a fortress of epidemic prevention

Temperature measurement, code reading, and wearing a mask are the "three 100%" requirements for epidemic prevention and control in Hangzhou. How does Hangzhou East Railway Station implement it? ?

First of all, based on the problems encountered in the service management in the early stage, the East Railway Station developed a phalanx map of epidemic prevention and control volunteer services. It is located in the business areas, transfer halls, subway security exits, and Staff are stationed 24 hours a day at eight important locations including the Smile Kiosk to persuade passengers to wear masks in a standardized manner, inspect and supervise the 100% implementation of the three measures by merchants and operating units, identify and circulate problems as soon as possible, and form a closed-loop mechanism for epidemic prevention and control issues.

The reporter saw that each epidemic prevention civilized counselor was wearing a red vest, holding a sign, and carrying an epidemic prevention service bag cross-body. The bag contained a three-piece epidemic prevention set of masks, disposable disinfectant, and alcohol cotton pads. , providing epidemic prevention services to passing passengers at any time.

“A civilized counselor is an epidemic prevention position.” The relevant person in charge of the East Station Hub Management Committee said that they follow the idea of ??“precision intelligent control, joint road and ground control, and closed-loop control” to control entry and exit of the station. Passengers are required to carry out temperature measurement and health code verification, conduct publicity on epidemic prevention and control within the station, and secure the inter-provincial transportation gateway into Zhejiang and Hangzhou.

In addition, East Railway Station continues to optimize the joint prevention and control mechanism of "three-level linkage, station-site coordination", continues to do a good job in stationing health departments and providing precise reinforcements from volunteers, and achieves cooperation with railways, public security, and health departments. Health and other departments work closely together to share information and provide comprehensive coverage.

At the same time, it cooperates with the city and district disease prevention and control centers to organize monthly nucleic acid testing for front-line epidemic prevention personnel.