How to refund the heating fee in Zhengzhou

Yesterday, Zhengzhou reported 142 new locally confirmed cases and 639 local asymptomatic infections. There are only two days left before the five-day unblocking period. Some communities have begun to relax, and one person per household can go out shopping for one hour every day. I don’t know if the end of the lockdown will come as scheduled, but the cold wave is coming. The strongest cold wave since the beginning of winter this year has hit, and the temperature has plummeted. Starting tomorrow, the lowest temperature in Zhengzhou will be below zero, and the highest temperature will be less than 10°C. When the weather gets colder, everyone’s demand and concern for heating becomes even greater. At this temperature, it is difficult to survive the winter by conserving the heat in the house and the carbon dioxide exhaled. On the first day of heating, heating problems broke out in Zhengzhou. Many communities reported that the heating was not hot. On the first day of heating, how many people tried to cool off? Thanks to the cold air in the past half month, the average daily maximum temperature is 16 degrees, which is basically a little higher than the minimum heating line. But Sister Yu touched the heating pipe this morning and found that it was not as hot as the first day of heating.

When will the heating be hot?

"Please wait patiently" On the first day of heating in Zhengzhou, the residents of the High-tech Zone did not wait for the heating to heat up, but waited for a letter of apology from Gaoxin Heating. Since then, the "Zhengzhou High-tech Heat" WeChat public account has posted 2 articles so far. I have been using heating for more than half a month, and the following three articles have three main themes: 1. The heat source is insufficient and the heating pressure is high. 2. We work hard. 3. There’s no point in rushing, just wait. Sister Yu remembered a slogan the company once posted: Hard work without merit is in vain. If you can't solve the problem, you are the problem. At the time I thought I was being PUAed, but now I think it makes sense. Objective reasons do exist, but you are paid to do things. Users spend money and cannot enjoy the service. How many people can buy the apology letter? After all, can you tell me when the heating will be turned on? It was difficult before there was only one. The hotline number was opened, and later on-duty personnel were assigned to the different areas. Sister Yu tried it, and the call was indeed connected. The reply she gave was: she can only wait. Whether it is the customer service hotline or the phone number of the on-duty staff, they are of little use. They have a good attitude and listen to your complaints, complaints and questions, record your account number, and then say: Please wait patiently. If your home is the only one that is not hot, you can call the area duty call and ask someone to come and have a look. Maybe a flush of the pipes will have some effect. If the heating in your entire neighborhood or building is not hot, there is no need to call to ask. It is basically a problem with the heat source.

When will it be hot? The person on duty in the area said, just wait. The 24-hour hotline customer service staff said that the leaders are also very anxious and are trying their best to coordinate the heat sources. It is estimated that there are new reasons for the lack of heat sources in the past two days, ranging from equipment failure in the power plant to environmental pollution problems in the power plant, which cannot supply normal power. hot.

In fact, not only the High-tech Zone, but also many communities in Zhongyuan, Erqi, Guancheng and Huiji have similar problems. Zhengdong New District, which is so hot that you can even take off your clothes according to the Internet, is not all hot. Zhengzhou citizens have complained and asked for help through various media channels and official channels. They have received similar responses. Very few can really solve the problem of the heating not being hot. 931 Zhengzhou Economic Broadcasting's "Breakfast Coke" summarized the areas where the heating is not hot and the replies, most of which are "please wait patiently"

Can't wait, refund? The problem of heating has not been solved, but refunds can be made Withdrew. Sister Yu called the heating company. The refund method in the High-tech Zone is as follows: 1. Prepare paper and write down the specific address of the community, the heating household number, the reason for the refund by phone, and the date of the email application. "Request a refund and confirm that you will not use the heating this year." , note that it is handwritten. 3. After submission, Hi-Tech Heat will reply to the email and fill in the complete form and information according to the email content. 4. After filling in the form, bring a copy of your ID card, bank card, and payment voucher to handle the application offline after Gaoxin Heating comes to work offline.

After Gaoxin Heating accepts the application, staff will be arranged to come to the door and close the valve. The refund time will be calculated from the moment the valve is closed. If you can get a refund if the heating is not hot before, you need to call the refund business department.

Every one after 1 is busy with manual agents. In addition to the high-tech zone, some netizens said that Zhengzhou Heating can also go to the business hall to handle refunds. Sister Yu originally wanted to ask about the application process, but the phone never got through. It is recommended that you call in advance for consultation, or ask the property management team to contact the heating company to ask how to refund. However, in the final analysis, users who paid the fee all want heating, and refunding is just a helpless move.

It’s really hard to provide heat. A few days ago, we posted a post on WeChat Moments to ask questions about the heating temperature online. We received many answers. Some fans also suggested that we make a community heating ranking list. The responses I received ranged from the highest being 28°C to the lowest being “cold”, and the heater not being turned on.

@心, located in No. 1 Courtyard of Wujianxin Neighborhood, Zhongyuan District. When the temperature dropped last week, we had already put on cotton-padded clothes indoors. How cold is the radiator in our community? If you put your face against the radiator for an hour, it will feel colder than before. In our building, almost every floor is not hot. When the neighbors asked, they all said "it's not hot". It’s not just our building, other buildings are in similar condition. The phone number of the heating company has been unreachable. Occasionally someone got through and said that if the indoor temperature is not lower than 18 degrees, it is qualified. The outdoor temperature is not too low now, and the sealed room can reach 18 degrees without heating. The key is to touch the heating pipe, which is ice cold. A neighbor's heating company came to see the house. It seemed to be a little hot when the water was put in, but it was even colder the next day. It's no use at all. Because the epidemic has closed from autumn to winter, everyone can't go downstairs to exercise, so they are more aware of the cold. Neither the upper floors nor the lower floors are hot. There are mostly people in need in our building. We have more than 50 children. The youngest one is less than one year old. The temperature has dropped in winter and we are in urgent need of heating.

After the master from the heating company came to look at our home, he said that there was no problem with our equipment, but the temperature just couldn't go up. The year before last, we did not have heating until January 10th. The radiator was very hot and you could wear short sleeves on the second floor when it was very hot. Last year it was not that hot in the lower floors, but it wasn't too cold either. Up and down the 15th floor, you can wear thin autumn pajamas or short-sleeved clothes in the corridor. I didn’t expect that this year, it would be cold enough to wear cotton-padded clothes at home. It's really getting worse every year.

@33, coordinates are Zhongyuan District, Fangyuan Jingwei Community. I have complained through all possible channels and made all the phone calls, but to no avail. The weather wasn't too cold a while ago, and the room temperature was around 20 degrees. But the temperature dropped soon, and the floor was still cold. It was 23°C at home during the coldest time last year, but this year the room temperature is still not as good as outside. After asking friends and relatives around me, I feel that there is no area in Zhengzhou with very hot heating. My family has an elderly man who is over 70 years old, and a pair of twins who are over 2 years old. It is really difficult to have no heating. A while ago, it was said in the news that some communities can reach 37°C and turn on the "steaming mode". I wanted to ask where it is? Some neighbors have already applied for a refund, and I am ready to go.

@Sun, located in the High-tech Zone, Lanzhai New Town. Originally, I didn’t want to pay the heating bill this year. I am single and have a dog. I use the air conditioner at work during the day and get under the covers when I go home at night. I can save whatever I can. Because of this wave of epidemic, I was afraid that my house would be locked down at any time and I couldn’t leave. I couldn’t bear the cold alone, so I paid the heating bill. I didn't expect it, I didn't expect it, it really doesn't make any difference whether I pay it to you or not. Whether it’s cold at home or not, my cat knows best. I lie on my laptop every day, and it is heated and kept warm by pure electricity. One day I walked around the house but couldn't find it, and later I found her on top of the radiator. It was the hottest day for the radiator. It was cold again the next day. I called the staff in charge of our area, but never got through, so I sent a text message, but they ignored me later. Speechless. When buying a house in the future, you will not only have to look at the developer, transportation, schools, and surrounding facilities, but also whether the property and heating are good enough.

If the heater is not hot yet, do you want to wait or get a refund?