Common sense and norms for foreign-related reception

1. What are the requirements for foreign reception?

Basic requirements for daily communication etiquette 1. Respect the customs and habits of various countries and abide by social ethics.

2. Keeping appointments and punctuality is an important courtesy issue in external activities. Nowadays, some leaders have many social activities and cannot get away from it. They ask their deputies or subordinates to entertain them first. This is a sign of impoliteness in foreign affairs activities.

This is especially not allowed for meetings and banquets. As a host, you must arrive early before the event.

When welcoming foreign guests and participating in foreign affairs activities, you must abide by the time and not be late. 3. Respect the elderly and women, this is a virtue.

In public events in many countries, we often see men letting the elderly and women go first. There is also a tradition of respecting the elderly and caring for the young in our country, but when it comes to respecting women, many people do not have this habit.

A good practice should be: let the elderly and women go first when going up and down the stairs and take the initiative to take care of them; men should help carry heavier items when walking with the elderly and women; take the initiative to help the elderly and women open the door when entering and exiting the door. , close the door, and help them put on and take off their coats; if there are old people or women on both sides of the same table when dining, men should take the initiative to take care of them and help them enter and leave their seats. 4. Behave dignifiedly and pay attention to your words and deeds.

Do not make any unusual movements, point your finger at people, make noises, laugh loudly, or shout loudly from a distance. Don't put your shoulders on your shoulders when walking, and keep your steps light. If you are in an emergency, you can speed up your pace and don't run in a panic.

Whether you are standing or sitting, your posture must be correct and do not squat on the ground waiting for the bus or other people. When standing, do not lean on the wall or pillar, and do not sit on the armrests of chairs or sofas.

Don’t swing or shake your legs when sitting down, and don’t put your legs on the armrests of chairs or lift up your trouser legs. Don't put your hands on the back of the seat next to you.

Lesbians should not* spread their legs. 5. Do not spit anywhere. If you really need to spit, you can spit in your own handkerchief or napkin and take it away.

Do not litter with cigarette butts or other discarded items. 6. In public places, you are not allowed to manicure your nails, pick your teeth, pick your nostrils, blow your nose, pick your ears, pick out eye mucus, rub dirt, scratch, shake your legs, take off your shoes, choke, stretch, hum, sneeze, or sneeze. If you yawn, you should cover your mouth and nose with a handkerchief and face to the side to avoid making any sound.

7. Smoking is not allowed on many occasions, such as watching performances and eating. On occasions where smoking is allowed, one should first respect those on the left and right. If a woman is present, the woman's consent should be obtained.

Do not smoke while walking. Put out your cigarette before entering the reception room or restaurant. 8. Do not eat garlic, onions and other strong-smelling things before participating in activities. If necessary, chew some tea leaves to dilute the smell of onions and garlic.

Some important points and taboos in foreign-related etiquette. Foreign-related etiquette is generally the norms of interpersonal behavior that Chinese people must abide by when communicating with foreigners. As a standard and normative approach to foreign-related interactions, it is like the "international traffic rules" that every foreign-related personnel must consciously abide by.

Complying with foreign-related etiquette has four main functions: First, it helps to maintain the image of the individual, the unit, and the country; Second, it helps to demonstrate one’s good upbringing and quality; Third, it helps to increase Mutual understanding and trust between Chinese and foreign parties; Finally, it helps to develop friendship between the two parties. Foreign-related etiquette is mainly suitable for more formal foreign-related occasions and is highly maneuverable.

When learning foreign-related etiquette, you must understand its main emphasis and avoid its basic taboos. In short, it is necessary to clarify what should be done and what should not be done when dealing with foreigners.

Below, we briefly introduce some of the more important etiquette and taboos in foreign-related etiquette. 1. About dressing up In foreign exchanges, everyone's dressing up is regarded as the most vivid description of their own upbringing, and is regarded as related to the degree of respect they have for the person they are communicating with, so they cannot do it on their own.

(1) Important considerations 1. Three-color principle In formal occasions, foreigners, especially men, should consciously limit the amount of colors they wear to three types. If foreign personnel are wearing more than three colors, it will be dazzling and it will be difficult to give people a sense of solemnity.

2. Three Uniforms When men wear formal attire on foreign occasions, they should try their best to make their leather shoes, belts and handbags the same color, and it is best if the three are black. The more status a person has, the more he must pay attention to this point in foreign-related activities.

3. Three Major Occasions When participating in foreign-related activities, you must not keep your dress the same for all changes. Instead, you should differentiate it according to the specific occasions you are in. According to convention, the dressing of foreign personnel mainly falls into the following three major occasions: First, official occasions.

Business occasions, that is, working hours. The overall style of dressing in official occasions should be solemn and conservative.

At this time, foreign personnel should dress in suits, uniforms or skirts. Specifically, men's clothing should be blue or gray suits and uniforms, and women's clothing should be monochromatic skirts, dresses, or uniforms.

Second, social occasions. Social occasions here refer to the time for socializing and entertaining after official activities.

The overall style of dressing in social occasions should be fashionable and individual. In common social occasions such as banquets, dances, concerts, mutual visits, and parties, foreigners should wear fashionable clothes and formal wear.

At present, dark Chinese tunic suits and single-color cheongsam can be used as "quasi-dress" for Chinese men and women respectively in grand social occasions. Third, casual occasions.

Leisure occasions generally refer to time for personal free activities after official activities, such as home, fitness, sightseeing, shopping, shopping, etc. Dressing in casual occasions should be comfortable and natural as the general style, and people can often do their own thing.

In casual occasions, sportswear, jeans, jackets, T-shirts, etc. are the most appropriate choices. If you wear a suit or skirt on this occasion, you will look serious.

(When Chinese people go abroad, many people wear a suit from the beginning until they return home. They also wear it when going shopping and playing.) 4. Wearing jewelry When participating in foreign-related activities, what foreign-related personnel wear Jewelry must match your status, preferably as little as possible.

In official occasions, women are usually not suitable to wear jewelry and feminine jewelry such as earrings and anklets. They are only suitable for social occasions. It should be noted that when wearing jewelry, it is usually not advisable to have more than three types, and each type should be limited to two pieces.

When wearing multiple pieces of jewelry, you should try to keep them of the same texture and color. 5. Women’s makeup When participating in foreign-related activities, women should generally wear makeup.

2. Basic knowledge of foreign-related etiquette

1. Smile when meeting 2. It is best to shake hands 3. Look into other people’s eyes when they speak 4. No matter you disagree with others temporarily Please nod your head first before expressing your opinion. 5. The speaking voice should be moderate and not too loud. 6. If you cannot hear clearly what the other party is saying, please say before asking: "I'm sorry, can you explain what you just said?" Say it again? I didn’t hear you clearly just now.”

7. If you are standing and talking, don’t move your hands and feet too much. 8. If you are sitting and talking, be careful not to shake your legs or show impatience. 9. If the phone rings during the conversation, please say first: "Sorry, I'm going to answer the phone."

However, mobile phones generally need to be muted.

In fact, you have to understand etiquette by yourself, learn to read people's faces, pay attention to the occasion when speaking, and don't be too flattering. That's enough.

3. What aspects of foreign-related etiquette should be paid attention to

1. In the reception of foreign-related passengers, they come from different countries, have different language barriers, have different living habits and religious beliefs. Train conductors must be serious and conscientious. Do a good job in reception service.

When the conductor receives notification that a group of foreign guests or foreign VIPs are boarding the train, he should promptly make arrangements for private rooms and berths and make all preparations.

After passengers get on the train, in principle, the flight attendants should arrange the seats, shops, and train numbers specified on the ticket, and they are not allowed to make arbitrary adjustments. If adjustments are really necessary, they should consult with the passengers and make adjustments with the consent of the passengers.

Notify the captain and chef of the dining car to prepare meals and supplies. The train conductor must personally check and confirm the preparation of meals, food, commodities, hygiene, private rooms, bunks, bedding, supplies, etc. The train conductor should keep in close contact with the escort or translator, take the initiative to understand the situation of the foreign guests, and be aware of their customs and habits, living standards, meal times, religious beliefs, etc.

2. Security work: The police should strengthen security, the flight attendants should stick to their posts, strengthen patrols in the car during operation, and lock the end door in time when stopping. Foreign guests should lock their bags when dining or getting off the bus to take a walk on the platform. Ask the door. When foreign guests return to their rooms, they must open the door promptly.

The driver should operate smoothly during operation, and the operating commander should pay attention to the lookout. Foreign-related staff should pay attention to strengthening the safety inspection of private rooms for foreign guests to prevent accidents.

Passengers’ luggage should be placed in private rooms to avoid loss or theft. When arranging sleepers, arrange them separately according to different nationalities and genders.

When couples and foreign guests are in the same room, do not enter without permission. Try not to arrange foreign guests from countries with different social systems together.

When adjusting the bunks and rooms of foreign tourists, you must obtain permission in advance. Do not be too reluctant. Foreign guests should also insist on which ticket to buy and which car to take. Do not adjust seats at will.

3 Precautions When serving foreign guests, train crew members should be neatly dressed, solemn and polite, and neither humble nor overbearing. When working in foreign-related reception services, it is inevitable to have conversations with foreign tourists. When talking, you should be natural and polite. When the other party speaks, you should pay attention to listening and do not look around or look at your watch frequently to show impatience.

Don’t promise things that you are not sure about when it comes to requests from foreign guests. If you promise, you must do it. When foreign guests are talking, do not step forward to listen.

If you need to talk to a passenger, you should say hello first. Westerners all talk about the "right to privacy". Looking through other people's belongings, diaries, etc. at will is considered rude and uneducated.

When talking, do not inquire about the age, salary, price of clothing and other personal matters of passengers (especially female guests). Don't use someone's physical characteristics as a topic, such as fat, thin, tall, short, etc.

Foreign guests who have special dress and behavior must not discriminate, ridicule, comment or imitate. They must be more civilized and less curious. The carriage for foreign guests is resolved.

4. Among the foreign-related etiquette, what are the etiquettes when receiving foreign businessmen?

When foreign businessmen come to visit the region (unit), introduce the region (unit) concisely; the content must be true and material It should be rich and the form should be lively and diverse; seek truth from facts, do not over exaggerate the advantages, and do not cover up the shortcomings.

Foreign businessmen visiting factories and schools should not suspend work or classes and continue working and studying as usual. When guests take the initiative to shake hands and chat with our staff, they should respond enthusiastically.

Units visited by foreign businessmen should not hang slogans, national flags, portraits of foreign leaders, etc. by themselves. All arrangements shall be made by the reception unit. There should not be too many people accompanying visitors, and at the same time, make sure that safety and security measures are in place.

Designated escorts should not leave halfway or leave without saying goodbye. The situation should be presented to everyone and avoid favoring one over the other.

When asked by the other party, you should respond carefully and concisely according to the situation; be sincere and prudent, and do not randomly promise gifts, products, information, etc. to guests; pay attention to the distinction between internal and external and abide by confidentiality regulations. When visiting, you should not only take good care of the guest of honor, but also take care of other guests to ensure the integrity of the visiting team.

Our escorts should promptly introduce to guests things that are beneficial to external publicity.

5. The conventional etiquette for foreign affairs reception refers to

In foreign affairs work, especially in formal external occasions, reception work is very important.

The quality of our specific reception work and the first impression left on the recipients are obviously related to the conventional etiquette of foreign affairs reception. In foreign affairs activities, if we want to really do a good job in reception, and if we want to make the goodwill expressed to the guests in the reception work truly accepted by the other party, there is only one good way to do it, that is, all reception work must abide by Follow normal reception etiquette.

Reception etiquette, in foreign exchanges, refers to the etiquette norms that foreign affairs personnel should abide by in their reception work. The basic feature of reception etiquette requires foreign affairs personnel engaged in specific reception work to first establish a good sense of protocol.

Protocol stipulates that all relevant personnel should consciously and proactively treat their reception objects with courtesy from beginning to end during the entire process of reception work. Foreign-related etiquette is a behavioral norm formed by people in international interactions.

In a certain sense, it reflects the civilization, culture and social customs of a country. Reception is the most common social etiquette. It is not only the beginning of the entire social activity, but also an important way to show corresponding respect to foreign guests with different identities.

This paragraph is excerpted from: "The Power of Etiquette" Author: Zhan Yang.

6. Etiquette cultivation of foreign-related personnel

Foreign-related etiquette is the convention that people must abide by when participating in international exchanges, and it is a conventional practice. It emphasizes normativeness, objectivity, and skill in communication. With the acceleration of my country's reform and opening up, people's foreign exchanges in life and work have increased. It is particularly important to understand the content and requirements of foreign-related etiquette and master the skills of interacting with foreigners. In this lecture, Professor Jin Zhenkun, director of the Department of Diplomacy at the School of International Relations at Renmin University of China, elaborates and analyzes the differences between Chinese and foreign etiquette and some common sense and requirements for foreign-related etiquette from three aspects: government affairs, business and daily life. He believes that only when people have contact can they understand each other, only with understanding can they communicate, and only with communication can they interact. These are three important procedures.

Contact is a prerequisite. Only after contact can you understand, and only after you gradually understand can communication become easier. The so-called communication is two-way understanding. I understand you and you understand me. From the perspective of international exchanges, there are three basic requirements for foreign-related etiquette at a macro level: The first requirement is respect-based, emphasizing self-respect and self-love, respecting one's own profession, and respecting one's own unit. The second aspect of the concept is to be good at expressing yourself. In international exchanges, when receiving foreign guests, we should emphasize the three greetings: "Welcome when you come, answer when you ask, and send off when you go." Professor Jin Zhengkun gave a detailed introduction based on some content of daily interactions, social activities, and official activities. It covers some common etiquette required to introduce yourself, introduce others, make and use business cards, exchange gifts with foreign friends, entertain foreign friends, etc. This gives the audience a comprehensive understanding of foreign-related etiquette in terms of food, clothing, housing, transportation, interviews and delivery. He believes that respect should come first when interacting with others. Respecting others means respecting oneself. Discovering the advantages of others is actually equivalent to affirming oneself, which shows that you are tolerant, humble and eager to learn. Therefore, in international exchanges, we must be good at discovering the strengths of others.

1. *** Equality, mutual respect (folk customs, religious beliefs), and opposition to racial discrimination.

2. The principles of foreign-related etiquette are reciprocity (reciprocity), balance (treating everyone equally), convention (common practice), and protocol order.

Foreign customs and habits

(1) Customs and habits influenced by religious beliefs

1. Countries that believe in Christianity

Alcohol is prohibited; women wear veils (as well as foreigners) and pray five times a day; eating pork is taboo. During Ramadan, eating and drinking are not allowed after sunrise and before sunset.

It is taboo to pass food to guests with your left hand. Bathing with your left hand is considered unclean, and it is impolite to use your left hand to take food. No alcohol is consumed at the banquet, and fruit juice is used instead of wine.

2. Countries that believe in Hinduism

Hindus do not eat beef and believe that cows are sacred and inviolable.

The cow is regarded as a sacred cow. When the cow walks in the streets, vehicles and pedestrians must be courteous. Cows are regarded as "sacred cows" and cannot be slaughtered until they die. Even when cows cannot find food on their own, some are even taken into "sacred cow nursing homes" for support.

3. Countries that believe in Buddhism

Myanmar’s state religion is Buddhism. Buddhists account for 95% of Myanmar's total population. Burmese people respect monks very much. When monks go out to get on the bus or take a boat, other people must stand up and give up their seats. The food for the monks is served by Buddhists. You can only be considered an adult if you have become a monk.

Thai people believe in Buddhism. Pay great attention to the head. The head is considered sacrosanct. It is considered a great insult to touch a Thai person's head with your hands. If the elders are present, the younger ones must squat and kneel so as not to be higher than the elders' heads. When someone is sitting, it is taboo for others to carry objects over their heads. No one can touch a child's head, otherwise it will be unlucky. Thai people cannot sleep with their heads facing the west because sunset in the west symbolizes death. Thais park their bodies with their heads facing west only after they die.

4. Westerners are taboo about "Thirteen"

Banquets should not be held on "the 13th or Friday". The house number, hotel room number, building number, and banquet table do not have the number 13 , there is no No. 13 bus.

7. Conventional etiquette for foreign affairs reception refers to

In foreign affairs work, especially in formal external occasions, reception work is very important. The quality of our specific reception work and the first impression left on the recipients are obviously related to the conventional etiquette of foreign affairs reception. In foreign affairs activities, if we want to really do a good job in reception, and if we want to make the goodwill expressed to the guests in the reception work truly accepted by the other party, there is only one good way to do it, that is, all reception work must abide by Follow normal reception etiquette.

Reception etiquette, in foreign exchanges, refers to the etiquette norms that foreign affairs personnel should abide by in their reception work. The basic feature of reception etiquette requires foreign affairs personnel engaged in specific reception work to first establish a good sense of protocol.

Protocol stipulates that all relevant personnel should consciously and proactively treat their reception objects with courtesy from beginning to end during the entire process of reception work.

Foreign-related etiquette is a behavioral norm formed by people in international interactions. In a certain sense, it reflects the civilization, culture and social customs of a country. Reception is the most common social etiquette. It is not only the beginning of the entire social activity, but also an important way to show corresponding respect to foreign guests with different identities.

This paragraph is excerpted from: "The Power of Etiquette"

Author: Zhan Yang