What are the main civilized terms and service taboos at gas stations?

1. Civilized language:

1. Use "Hello" to greet customers.

2. Use "Goodbye" to send customers off.

3. Use "Please wait" to waiting customers.

4. Use “I’m sorry” to express apology to customers.

5. Use “thank you” to express gratitude to customers.

6. Use "Hello, **gas station" when answering the phone.

2. Service taboo words:

1. Hello! ?

2. I don’t know!

3. You ask me, who should I ask? ?

4. Why didn’t you tell me earlier?

5. What’s the rush?

6. What is it called!

7. Step aside!

1. Service concept and service purpose:

1. Our first choice for sales is service, and then others;

2. Let every customer Feel satisfied;

3. High-quality service lies in every move we make;

4. Put yourself in the role of a customer;

5. Take the initiative, Predictive service.

2. Analysis of the current status of gas station services:

1. Sales is the first, and everything else is virtual.

2. As long as it is sold, the funds will be recovered.

3. The refueling staff is tight and the refueling operation is complicated and unrealistic.

4. Just don’t make complaints and don’t get into trouble.

3. Negative thinking of managers:

1. The refueling standard is too high, and we have already done a good enough job.

2. There should be no accidents at the gas station. On-site safety should be ensured and employees should not cause trouble.

3. If you refuse to listen, you will be reluctant to punish the employees. There are too many people begging for mercy, which is difficult.

4. There are few personnel at the gas station, the labor intensity is high, and the refueling service standards do not apply.

5. As long as the sales volume is completed, what should I do if the management is so strict and the requirements are too high, it will be counterproductive.

6. The management is too strict and the leadership does not support it. What should I do if no one votes at the end of the year?