What is shenzhen tong?

Shenzhen tong is supervised by Shenzhen Transportation Bureau and issued by Shenzhen Traffic Settlement Management Center. You can take a bus in Shenzhen, or you can run a stored-value card in Shenzhen subway [edit this paragraph] Company profile With the popularization of electronic payment means and the gradual recognition of citizens, the original management mode of a single operator has been difficult to adapt to the situation of multiple operators, and it is necessary to apply transportation cards in a wider range. In July, 2004, the Shenzhen Municipal Government held a "Conference on Studying and Promoting the Related Work of Shenzhen Traffic Card", and put forward the principle of "one card, one standard and one company operation" in Shenzhen traffic, and proposed to establish shenzhen tong Company on the basis of adhering to the principles of enterprise and marketization. Accordingly, Shenzhen Shentong Co., Ltd. was incorporated on February 3, 2004.

Shenzhen Shenzhen Traffic Co., Ltd. is established by Shenzhen Metro Co., Ltd., Shenzhen Public Transport Group Co., Ltd., Shenzhen Yunfa Industrial Co., Ltd. and Shenzhen Shenzhen Shenzhen-Hong Kong Industrial (Group) Co., Ltd. Its business purpose is to improve transaction efficiency, facilitate citizens and reduce operating costs of enterprises by investing in the construction and management of Shenzhen electronic transaction charging system ("Shenzhen Traffic" card). The business scope is the development, production, sales, application and recharge of smart IC cards (including smart IC cards for public transportation such as buses, minibuses, taxis, subways, light rails and ferries); Technical development of related supporting equipment for electronic transaction charging system; Development and management of electronic transaction charging system operation technology and information consultation; Advertising business.

On June 5438+1October 65438+1October 8, 2006, the first batch of "shenzhen tong" equipment was installed on the No.38 bus belonging to the bus group, which indicated that the "shenzhen tong" card realized the intercommunication between the ground bus and the subway, and the number of "shenzhen tong" cards exceeded one million, realizing the citizens' "one card" to take the subway and the subway.

We will adhere to the concepts of "shenzhen tong" and "free life, freedom and joy", and take it as our responsibility to provide high-quality and satisfactory services to the society, actively expand the business of "shenzhen tong" and create faster and more convenient conditions for citizens to travel and live.

Shenzhen tong card type

1. Lease ordinary card: it belongs to bearer card and cannot be reported as loss; The deposit is 30 yuan, which can be overdrawn, and the card can be refunded according to regulations.

2. Ordinary card sales version: it belongs to bearer card and cannot be reported as loss; Price in 25 yuan, non-overdraft, non-refundable card.

3. Commemorative card: This card is bearer, no deposit, no loss report and no overdraft. It is a commemorative and collectible sales card issued by shenzhen tong Company. According to the price determined by shenzhen tong Company, the use method and scope of commemorative cards are exactly the same as those of rental cards. This card can be recharged repeatedly. The top-up amount of this card is an integer multiple of 50 yuan, and the maximum top-up amount for each time is 500 yuan. The maximum stored value in the card shall not exceed 1 1,000 yuan.

Shenzhen tong card purchase fee

You can rent a rented ordinary card by paying the 30 yuan deposit, and the deposit will be refunded as required when returning the card. You can buy a sales version of the ordinary card by handing it over to 25 yuan.

Fees for renting ordinary cards:

1. deposit: each card requires a deposit of 30 yuan, including the overdraft amount of 5 yuan.

2. Rent: 0.5 yuan per month. Zhang (less than 1 month is counted as 1 month), counting from the date of handling. The rent is deducted from the card deposit and will not be charged after the use period exceeds 50 years. For ordinary lease cards processed before June 2007 1 65438+1 October1,the service life shall be calculated from June 2007165438+1October1.

3. Card return fee: If the card is rented within 6 months (including 6 months), the 3 yuan/Zhang fee will be charged when the card is returned; If the card is rented for more than 6 months, there is no handling fee when returning the card.

Charging position

Ticket offices at stations along the subway, other locations are as follows:

1. shenzhen tong Electronic Building Customer Service Center, taoyuan village, Xiameilin and Dongchang Bus Terminal Customer Service Sub-centers.

2.7- 1 1 convenience store outlets

3. All outlets of rural commercial banks

4. Shenzhen Development Bank outlets

5. Bailihui Convenience Store Outlet

6. CR Vanguard Supermarket and CR Vanguard VANGO Convenience Store.

7. Wandiantong Convenience Store Outlet

8. Unify the outlets of Kangshimei Store.

9. Yizhan Convenience Store Outlet

10. Zhonglian Pharmacy Agency Company

165438+ Xinyijia Supermarket

12. Jusco

13. Bank of China self-service recharge terminal

14. Bank of Communications self-service recharge terminal

15. Meiyijia convenience store direct-sale store

Place of card purchase

Rental card purchase location

Stations along Shenzhen Metro 1, 1 and Line 4

2. Shenzhen Development Bank handles outlets

3. Shenzhen Rural Commercial Bank handles outlets.

4.7- 1 1 convenience store outlets

5. Wandiantong Convenience Store Outlet

6. Bailihui Convenience Store Outlet

7. shenzhen tong Customer Service Center Address: Room KLOC-0/011, Electronic Building, Shennan Middle Road, Shenzhen Tel: 832069 17.

8. taoyuan village Customer Service Branch Address: Taoyuan Ben 19 Bus Terminal, Longzhu No.7 Road, Nanshan District Tel: 2696 13 15.

9. Dongchang Customer Service Branch Address: No.23 Bus Terminal, No.8 Dongchang Road Tel: 255 12 143.

10, Xiameilin Customer Service Branch Address: Bus Terminal No.216 opposite Xiameilin Agricultural Batch Market Tel: 83 103495

Place of purchase of commemorative cards and sales cards

1, shenzhen tong Customer Service Center Electronic Building, taoyuan village Customer Service Branch, Dongchang Customer Service Branch, Xiameilin Customer Service Branch and Futian South Customer Service Branch.

2.7- 1 1 convenience store

3. Zhonglian Pharmacy

4. CR Vanguard convenience store

5. Bailihui Convenience Store

6. Wandiantong Convenience Store

7. Yizhan Convenience Store

8. Uni-President Kangshimei Store

9. New best result

10, Jusco

Nepstar health drugstore 1 1

12, postal system (250)

13, Yidian convenience store (10 store)

14, Yourong Aijia Supermarket (6 supermarkets)

(For the addresses of shenzhen tong Customer Service Center Electronic Building, taoyuan village Customer Service Branch, Dongchang Customer Service Branch, Xiameilin Customer Service Branch, and 7- 1 1 convenience store, please refer to the card purchase point of ordinary rental card).

Card-withdrawing outlets and their treatment.

First, the card is returned to the position (the card surface is intact and the chip can be read):

1. If the card balance is insufficient for 50 yuan, you can return the card at Rural Commercial Bank (please click on the link), 7-1/convenience store (please click on the link), Bailihui convenience store (please click on the link), Wandiantong convenience store (please click on the link), shenzhen tong Electronic Building and taoyuan village Bus Terminal Customer Service Center.

2. If the balance in the card is between 50 yuan and 300 yuan, it shall be handled at the customer service center of Electronic Building and the customer service outlets of taoyuan village Bus Terminal;

3. If the balance in the card exceeds that in 300 yuan, the cardholder shall go to the headquarters of shenzhen tong Company to handle it.

4. If the card surface is intact and the chip is readable, after deducting overdraft, rent and card refund fees, the remaining deposit and balance in the card will be returned and the card will be recovered. Ordinary cards and commemorative cards only return the balance in the cards. After the card is returned, the card will not be recharged.

5. If the balance in the card exceeds 300 yuan, you need to go to the outlet designated by the card issuing unit to handle the card return business.

Second, the bad card is returned (the chip is unreadable) Location: shenzhen tong Customer Service Center (the first floor of CLP Building, Shennan Middle Road).

If the card surface is damaged, the card deposit 25 yuan, overdraft and card refund fee will be deducted, and the remaining deposit and balance in the card will be refunded.

3. Refund location of shenzhen tong student card: handled at Shenzhen Development Bank outlets.

Four, commemorative cards, sales cards to return the balance of the card business can be handled at all card withdrawal outlets.

Special introduction:

Fault card return service

1. Lease ordinary cards: faulty cards with complete card faces and unreadable chips can be returned. If you choose to change the card, you can change another savings card for free according to the service life and degree of the card, and the balance in the card will be transferred to the card replacement. The service life is automatically updated, and the original fault card is restored. After 10 working day, the cardholder shall handle relevant formalities with the receipt.

2. Sales version of ordinary cards and commemorative cards: the warranty period is one month. During the warranty period, if the card surface is intact and the chip is unreadable, the card replacement procedures should be handled.

Location of card return business

skill

Take the subway, and you need to swipe your card at the ticket checking machine when you enter and leave the station.

For one-vote vehicles, the cardholder only needs to swipe the card once, referring to the relevant guidelines for segmented charging vehicles.

Do not bend, scratch, punch, cut, hit the shenzhen tong card or put the card near high temperature or magnetic objects. Please put the shenzhen tong card into the card holder.

This instruction is formulated and explained by shenzhen tong Company.

instructions

Procedures for handling disabled persons' cards

First, the disabled card is a legal document to identify the disabled and the categories and grades of disability. At present, China's disability categories are divided into seven categories: visual disability, hearing disability, speech disability, intellectual disability, mental disability, physical disability and comprehensive disability. Persons with disabilities who meet the "Practical Assessment Criteria for Disabled Persons in China" shall be issued with disability certificates.

Second, if it is necessary to apply for a disabled person's card, it should first go to the people's hospital at or above the district level or the designated municipal rehabilitation institution for diagnosis and examination, and obtain a disability status inspection report or diagnosis. The specific inspection institutions are as follows:

1, visual disability needs to go to the ophthalmology department of the people's hospital at the city or district level for visual examination and then hold the inspection report.

2, hearing and language disabilities need to be examined in this city, to the District People's Hospital Otolaryngology or Shenzhen Early Intervention Center;

3. Mental disability needs to be evaluated and examined in Shenzhen Kangning Hospital or Shenzhen Early Intervention Center;

4. Mental disability needs to be examined at Shenzhen Kangning Hospital;

5, physical disability directly to Shenzhen Lianfu Traditional Chinese Medicine Rehabilitation Center (evaluation room) for inspection and disability grade identification;

3. I should bring my ID card, household registration book, two recent two-inch photos, relevant medical records and diagnosis certificates to Lianfu Traditional Chinese Medicine Rehabilitation Center (evaluation room) for disability grade identification.

Four, hold the disability grade appraisal report to the neighborhood committee or neighborhood office where the household registration is located to fill out a form to apply for a disability certificate.

Five, neighborhood committees, neighborhood offices within three days from the date of receipt of the "disabled form", should promptly submit the original data to the District Disabled Persons' Federation "disabled card office" audit. After the audit is correct, sort out the data and submit it to the Municipal Disabled Persons' Federation Rights Protection Department for approval.

Six, the disabled card is lost and needs to be reissued, and the certificate must be issued by the neighborhood Committee. If the certificate is damaged, the old certificate must be returned to the Municipal Disabled Persons' Federation.

Seven, 200 1 year ago (including 200 1 year), the comrades who hold the disabled card need to change the card, and the procedures for changing the card are the same as the above methods.

The telephone number of the Disabled Persons' Federation Office is 25832 130.

Card withdrawal service

There is no card refund fee for commemorative cards with complete card surface and readable cards.

The warranty period of the commemorative card is one month, counting from the date of selling the card. During the warranty period, commemorative cards with complete card surface and unreadable chip can be returned (card fee and balance) and recovered.

During the warranty period of the commemorative card, the shenzhen tong commemorative card with damaged card surface can only return the balance in the card, and the card purchase fee will not be refunded.

Readable commemorative cards that exceed the warranty period will only be refunded the balance in the card. If the balance in the card is below 50 yuan, the balance in the card will be returned on the spot; if it exceeds 50 yuan, or if it is not consumed after purchase, the balance in the card will not be accepted. Please recharge the card holders according to their own consumption needs.

For unreadable commemorative cards beyond the warranty period, only the balance in the card will be refunded.

Location of card replacement business: shenzhen tong Customer Service Center (Room 10 1 1, Electronic Building, Shennan Middle Road, Shenzhen).

Card surface damage refers to the phenomenon that the card is damaged by folding, breaking, cracking, graffiti, posting foreign objects, vague scratches on the card surface, missing edges, missing corners, punching holes or being wet.

Readable commemorative cards will not be recharged and consumed again after the balance in the card is refunded.

Measures of shenzhen tong Municipality on Reporting the Loss of Student Cards

The term "shenzhen tong Student Card" as mentioned in these Measures only refers to the shenzhen tong Student Card issued by Shenzhen Development Bank authorized by Shenzhen Stock Connect Co., Ltd. (the issuing unit).

I. Business Processing Mode

1, report the loss.

After confirming that the rented shenzhen tong student card is lost, you need to report the loss to any shenzhen tong service outlets of Shenzhen Development Bank with the Development Campus Card or valid identification documents (ID card, children's ID card, household registration book, passport, student ID card, school certificate, etc.). ) issued by Shenzhen Development Bank (if it is an agent, a valid identity certificate of the agent is required).

Step 2 apply for a new card

After completing the procedures for reporting the loss of shenzhen tong student card, users can re-apply for renting a new shenzhen tong student card according to their needs. The application procedures and fees are the same as when renting for the first time.

3. Time limit for returning the balance in the card

On the first working day of 15 days after the loss report card is successfully reported, SDB will return the card balance (excluding the deposit in the card) approved by Shentong Company to its development campus card account.

4. Report the loss of the student card and return it.

After reporting the loss of the student card, if the original card is found and the card surface is in good condition, the person (or agent) who reported the loss can apply to shenzhen tong Customer Service Center for card refund deposit with valid ID card and bank report loss, and the card surface will not be handled if it is damaged.

Second, the determination of the balance in the card

The final refund amount is the balance in the card confirmed by shenzhen tong Company after the loss reporting person handles the loss reporting.

Third, the loss of the student card must bear the loss.

1, the 40 yuan card deposit fee paid when handling the student card;

2. The loss of student cards stolen by others starts from the date of loss reporting to the date of successful loss reporting;

3. Report the loss of the student card stolen by others within 96 hours from the date of successful loss reporting.

Four, the way to report the loss of the balance in the card.

The balance of the approved shenzhen tong student card will be transferred to the campus card account of Shenzhen Development Bank without cash refund.

Verb (short for verb) charges.

There is no handling fee for reporting the loss of the student card and returning the balance in the card.

Intransitive verb others

These Measures shall be implemented as of June, 2006 10.

Customers who handled the "stop-charge transaction" of student cards at Shenzhen Development Bank outlets before June 5438+1October 9, 2006 need to go back to all business outlets to report the loss before they can apply for a refund, and the refund shall be handled in accordance with these measures.

Seven, these measures are formulated, supplemented and modified by Shenzhen Shentong Co., Ltd., and is responsible for the interpretation.

Business consultation telephone number:

Shenzhen tong Customer Service Hotline: 83 168203.

Address of shenzhen tong Customer Service Center: Room10/1, Electronic Building, Shennan Middle Road.

Shenzhen development bank service hotline: 9550 1

applied range

Rail transit:

Subway 1 and Line 4

Ground transportation:

As long as there are stickers

You can brush shenzhen tong.

Bus:

1- 15, 17-45, 47-54, 56-59, 1 1 1, 20 1-203, 205,

Yunfa Group:

Sightseeing 1, sightseeing 2,310-315,319,360,364,361,365,651,K65655.

Shenzhan Group:

102, 106— 109, 12 1;

Xiang Peng passenger transport:

60-86, 30 1, 325 and 82B

Longgang bus:

16，46，B206，208，300，302，325B，35 1，357，358，37 1，820，82 1，822。 Central South Transportation: No.376, No.386, No.393 and No.396;

Small consumption:

7- 1 1 convenience store

CR Vanguard Supermarket and VANGO Convenience Store, Bailihui Convenience Store and Wandiantong Convenience Store.

Credit card consumption operation

1. Put the card into the card reading area, hear the "beep" sound or the "student card" prompt sound, and at the same time, the green indicator light is on, and then complete the fee deduction operation.

2. Before the deduction is successful and the card is not moved out of the card reading area, the device displays information such as the deduction amount and the balance in the card. After the card is moved out of the card reading area, the green indicator light will go out.

3. The red indicator light of the equipment is on, indicating that the fee deduction failed. Please move the card out of the card reading area and put it back in the card reading area.

4. If the balance in the card is insufficient to pay the one-time transportation fee, the cardholder can overdraw once (except subway and taxi), and the amount shall not exceed 15 yuan, and the overdraft amount shall be deducted when recharging or returning the card. When the balance in the card is zero or negative, overdraft is not allowed.

skill

1. Please don't put the shenzhen tong card in the back pocket of pants to avoid damaging the chip in the card when sitting down.

2. Please take good care of the shenzhen tong card to prevent it from being damaged or lost.