Summary of electric power marketing inspection work

Full of work and life, inadvertently passed. Looking back on my past work, I feel very fulfilled and gained a lot. I might as well sit down and write a work summary! I believe many friends don't know how to write a work summary. The following is a summary of the power marketing inspection work I have compiled for you, hoping to help you.

Power patrol inspection is based on marketing, and marketing is an extension of patrol inspection. The internal inspection and external inspection of electric power marketing management are not ends, but a method, which does not aim at pursuing benefits, but relies on standardization and fairness. From the perspective of correlation, the two are like the "two rounds" of marketing inspection, and neither can be weak. Internal inspection is the foundation, which is not only a management means, but also a training ground to improve the team's self-discipline and comprehensive quality, and is the basic guarantee for the effectiveness of external inspection.

First, inspection is an important link and necessary method of marketing management.

Strengthen the supervision and inspection of customer service process. In terms of quality service and work quality, the whole marketing work from customer application to meter reading, billing and charging is a closely connected assembly line operation system. First of all, you can check whether it has completed the task of reporting and receiving electricity within the specified time; Whether the choice of power supply mode and metering mode is reasonable, etc. Secondly, check the business processes of new installation, power consumption change and temporary power consumption, especially the customers with newly installed transformers (100 KVA and above) and customers with changed useful power business. The inspection contents mainly include: customer's electricity consumption category, metering rate, meter start-stop code, installed (increased or decreased) capacity, electricity price standard, etc. , as well as temporary users' electricity charges and electricity processing procedures. In addition, check whether all kinds of work tickets in the service are delivered according to the process and whether they exceed the time limit. Check whether it is reasonable to determine the nature of charging electricity and the classification of electricity price when accepting user business applications.

In the process of customer service, mistakes in any link will bring bad hidden dangers to the whole marketing work. Therefore, the electricity audit should strictly supervise and track every link of the system, issue audit summons for rectification within a time limit, implement reward and punishment assessment linked to business standards, and promote the improvement of marketing service level.

Second, strengthen the supervision of metering device management

1. Check the electric energy metering devices with different types of electricity consumption, and check whether the metering mode, accuracy, voltage level, quantity limit, cable length and cross-sectional area of secondary circuit meet the requirements. In addition, you can also check whether the electric energy metering device rotates regularly after it is put into use, and inform the operators to replace the electric energy meter and charge PT and CT in time.

2. Check the measurement assets, quality and technical management of each power supply station. The property rights of metering devices shall be clearly marked. In order to change the parameters of the electric energy meter, especially the cardinal number, it is necessary to form a mechanism to check each other accurately. Otherwise, not only the asset base is unclear, but also there will be incidents of artificially overcharged or undercharged.

3. Check, replace and eliminate the old electric energy meters prohibited by the state, and actively promote the use of calibrated current, high-precision multifunctional electric energy meters and more advanced and reliable electric energy metering devices.

Third, strengthen the management and inspection of electricity charges.

Strengthen the inspection of electricity price and electricity fee management, especially the composition of various electricity price ratios. Regularly check the electricity fee, daily operation and management, business statements and electricity fee accounts of the marketing unit, report the problems investigated to the relevant administrative departments in time, and issue a handling notice to ensure the authenticity and reliability of the power supply marketing data.

Four, do a good job in electricity analysis, strengthen the prevention and anti-theft work.

1. On the basis of taking effective measures to improve the authenticity and reliability of marketing information, strengthen the analysis of line loss, supply and marketing and average electricity price. First, strengthen the management of electric energy metering, especially the metering management and supervision of gateway meters, bus power balance and large users, to ensure that the accuracy of all kinds of meters is within the standard range. Second, it is necessary to understand the electricity consumption and monthly production of each gateway and important users, master the basic laws of electricity consumption, and effectively manage and control the fluctuation of electricity consumption. Third, we should make a comprehensive analysis of quantity, price, cost and loss every month to find out the focus of the problem. For distribution stations and power users with large line losses and high line losses, special inspections should be organized and targeted to provide a basis for formulating measures to reduce losses and save energy and improve economic benefits.

2. Accelerate the technical transformation of the anti-stealing function of the electric energy metering device, especially for the transformer, adopt a special metering box (with anti-stealing function) or install a metering box on the transformer. Metering cabinets (boxes) with anti-theft function should be installed at the metering points of general power users to provide protection for plugging and increasing income in power marketing.

3, regularly cooperate with the administrative department of electric power, public security and judicial organs to carry out special rectification activities of electric power market order, publicize electric power laws and regulations and knowledge of safe use of electricity, and severely crack down on stealing and illegal use of electricity.

Fifth, strengthen the supervision of quality service and moral construction.

Developing high-quality service and strengthening the construction of professional ethics is the demand of power supply enterprises by organizations at all levels in the new period, and it is also the aspiration of the vast number of power customers, and it is also the need of their own reform and development. Thoroughly implement the eight-character service policy of "quality, convenience, standardization and integrity" and earnestly fulfill the "ten commitments" of power supply service. First, establish and improve the long-term mechanism and supervision system for quality service and moral construction to ensure that this work is fruitful and make it a conscious behavior of every electric power employee. Second, to develop high-quality power supply services, it is necessary to start from meeting the power demand of power users, solve the power difficulties that occur around customers, and promptly correct and deal with problems that seriously harm customers' vital interests. Third, it should be combined with cultivating the power market, promoting the growth of supply and marketing, and building a quality service brand.

In view of the problems existing in the current high-quality service and professional ethics construction, the power inspection work should be carried out from the following aspects: First, standardize the power supply and demand contract and the power installation procedures, and strictly follow the procedures. The second is to conduct regular surveys and inspections of electricity consumption business, clean up users who switch to power supply, cancel intermediate links, and put classified electricity prices in place. The third is to strengthen the inspection of copying, checking, receiving and equipment maintenance in marketing management, and put an end to the phenomenon of estimation, leakage and wrong copying. Fourth, inspection is carried out around "power supply service, installation and construction, electricity fee collection and payment", and it is strictly forbidden for relevant personnel to collect other fees or make things difficult for users on the grounds of power failure. The fifth is to solve the problems reflected by power users, such as "human rights, relationship rights and power rights" and "arbitrary charges, arbitrary apportionment, arbitrary fare increase" and hitchhiking charges. Sixth, investigate and deal with disciplinary problems in a timely manner, implement the accountability system for disciplinary violations in the construction of teachers' morality, and ensure that serious disciplinary problems do not occur in the construction of teachers' morality.

Six, the power management center information use marketing inspection work.

In the marketing system of "one department and three centers", the marketing inspection brigade of the customer service center and the electricity fee management center each undertake different work functions. The marketing inspection brigade of the customer service center is responsible for the supervision and inspection of the whole process of power marketing, and the electricity charge management center is responsible for the centralized accounting, monitoring and accounting management of electricity charges and electricity charges.

The marketing inspection brigade of the customer service center cooperates with the electricity charge management center and makes full use of the information resources accumulated in the process of electricity charge audit and monitoring, which can expand the working face of marketing inspection and promote the development of marketing inspection, thus improving the quality and efficiency of marketing inspection.

1. Effective use of information resources can improve the efficiency of marketing inspection.

* * * Shared information resources refer to the abnormal information found by the shared electricity fee management center in the process of electricity fee audit and monitoring. In the past, inspectors usually needed to search the list of suspected users in the marketing system according to specific inspection topics, and then conducted inspections through network inspection and on-site inspection. Or conduct a comprehensive inspection of specific business stations and find that electricity charges are wrongly charged.

Marketing audit can save the search process of this kind of information through information sharing, and can use the information provided by the electricity fee management center to carry out audit work and directly enter the stage of network audit and field verification.

Practice has proved that the linkage with the electricity fee management center and the effective use of * * * information can enhance the pertinence of marketing inspection and improve the efficiency of marketing inspection.

2. * * * Enjoy information resources, so that marketing inspection and power management can form a closed-loop management.

Conduct marketing inspection according to the information provided by the electricity management center, and finally inform the electricity management center of the inspection results and handling situation in writing, so that they can also grasp the dynamics of marketing inspection in time and enjoy the inspection information, which will promote the key monitoring of the electricity management center in the process of monitoring business quality, provide more abundant information sources for marketing inspection, and expand the working face of marketing inspection.

The information sharing between the two centers can promote the development of both sides' work, make the marketing inspection interact with the electricity fee management, and form a closed-loop management at the quality management level, thus achieving the purpose of improving the quality of marketing work.

3. Effective use of information can prevent the loss of electricity and electricity in time.

Incorrect collection of electricity charges and electricity charges found through marketing audits usually occurs not in the month of the audit, but in the previous months. Missed electricity and electricity bills may involve months or even a year. Because the time span is long and the accumulated missed amount is large, it is very difficult to make up for it. Users even refuse to pay or pay less under various excuses, resulting in the loss of electricity charges and losses to power supply enterprises.

Although it is impossible for inspectors to check and verify all anomalies before the electricity bill is submitted. However, the working mode of tracking and checking can be adopted, and after the electricity bill is submitted, the abnormal users can be checked by using the marketing system and the information collection system.

Implementing linkage * * * to enjoy information resources can make marketing inspection intervene in time, improve the timeliness of inspection work, shorten the time span of collection, reduce the amount of electricity missed and reduce the risk of electricity loss.

4. Sharing and linkage of information resources

It can make the marketing work "not disjointed and overlapping". The monitoring department of Dianguan Center has the function of monitoring the marketing quality of the whole company, and improving the marketing quality is the common goal of the two centers. Through linkage, the marketing inspection department can make an inspection work plan in time according to the business quality analysis report and all kinds of materials provided by the monitoring department, and carry out the inspection work in a targeted manner, so as to avoid the "overlapping" phenomenon of two departments carrying out the same work at the same time. At the same time, the abnormal information of users found by the electricity fee management center can be verified and implemented by specific departments, avoiding the phenomenon of "disconnection", which not only saves human resources, but also improves the efficiency of inspection work.

To sum up, adopting the existing online inspection and tracking inspection methods, cooperating with the electricity charge management center and sharing information resources can expand the working face of marketing inspection, promote the development of marketing inspection, improve the efficiency of marketing inspection and effectively prevent electricity charges and the loss of electricity charges. Through the close cooperation between the two centers, the marketing work can also be "non-overlapping and non-disjointed", thus achieving the purpose of improving the quality of marketing work.

In short, under the environment of corporatization, commercial operation and legal management of electric power enterprises, the internal reform of power supply enterprises is constantly advancing in depth, and the electric power inspection work must also adapt to the requirements of the development of the reform situation, change ideas, pay attention to practical results, establish an inspection work system that adapts to the market, has standardized work, is strong in supervision and excellent in service, continuously broaden the scope and level of inspection, comprehensively improve the concept of inspection service, and ensure good marketing quality for creating a first-class power supply enterprise.