JD.com and Ele.me stated that they will make every effort to ensure supply to Shanghai

JD.com and Ele.me have stated that they will fully guarantee their supply to Shanghai.

JD.com and Ele.me have stated that they will fully guarantee their supply to Shanghai. In the past week, Ele.me has added 2,800 riders to return to Shanghai. Jingdong will also provide more than 16 million pieces of rice, flour, grains and oils and other livelihood commodities to the Shanghai area. Jingdong and Ele.me have stated that they will make every effort to ensure supply to Shanghai. JD.com and Ele.me stated that they will make every effort to ensure supply to Shanghai 1

Internet platforms such as Ele.me and JD.com immediately mobilized additional personnel and equipment from various places to support Shanghai in ensuring supply and fighting the epidemic.

JD.com provides Shanghai with more than 16 million livelihood commodities

Deploys 2,000 courier boys

At the press conference, JD Group Vice President Wang Wenbo said that JD Group It has joined the city's supply guarantee system. As a technology and service company based on the supply chain, it will effectively assume the social responsibilities of a new type of entity. Relying on JD Group's supply chain infrastructure, it will give full play to its own advantages and go all out to fight against the epidemic in Shanghai. Epidemic protection work is in progress.

Wang Wenbo said that JD.com focuses on people’s livelihood supplies, focusing on increasing the supply of food, maternal and infant, medicine and other supplies. Through emergency nationwide allocation, the first batch of key support materials has arrived in Shanghai through JD Logistics' dedicated personnel and vehicles. Including more than 80,000 items of maternal and infant supplies, such as infant milk powder and diapers, more than 100,000 items of medicines and epidemic prevention supplies, and 10 tons of mutton from Xinjiang.

Part of the milk powder was also sent to Shanghai Children’s Medical Center to meet the needs of infants and young children admitted to the “parent-child shelter hospital”. In the future, JD.com will continue to donate and distribute supplies such as infant formula milk powder and diapers needed by parent-child shelter hospitals.

Picture source: JD.com’s official Weibo

JD.com will also increase its fresh food inventory reserves, with grain, meat, poultry, seafood, etc. all exceeding normal 2 -3 times the stocking, providing more than 16 million pieces of rice, flour, grains and oils and other livelihood commodities to the Shanghai area, ensuring daily supply for JD users in Shanghai for nearly one month.

Wang Wenbo said that JD Logistics has increased its investment in transportation capacity and made extensive use of smart logistics technology to improve efficiency. It has deployed the first batch of about 2,000 express delivery boys to provide operational support and material delivery services to Shanghai’s front lines, while also deploying the latest logistics. The fifth-generation unmanned intelligent express vehicle carries out contactless delivery in sealed areas. Unmanned vehicles will continue to be added in the future.

In view of the whole-process epidemic prevention and control work, Wang Wenbo introduced that JD.com has established a complete set of epidemic prevention mechanisms covering the entire supply chain logistics including warehousing, transportation, and distribution. All incoming and outgoing vehicles are inspected and reported with two codes. All vehicles and goods are strictly disinfected, and all staff are protected.

JD.com express delivery boys must hold a negative nucleic acid certificate to work and undergo antigen testing every day. For the deployment of supplies for people living in other places, the "full closed-loop traffic" model is adopted to achieve "dedicated personnel and dedicated vehicles" to ensure the safety and reliability of all types of supplies delivered to Shanghai.

Ele.me:

An additional 2,800 riders have returned to work

At the same time, Xiao Shuixian, Ele.me’s senior vice president, said at the meeting that Ele.me As a company growing in Shanghai, we are fully committed to Shanghai's fight against the epidemic and ensuring supply. Recently, the top priority is to do everything possible to increase rider capacity. In the past week, Ele.me has added 2,800 riders to return to work, working hard to solve the last one kilometer and last one hundred meter delivery bottleneck.

Image source: Ele.me’s official Weibo

In addition, Hema’s self-pickup emergency channels have covered more than 5,000 communities, and RT-Mart’s vegetables in Shanghai The daily supply of fruits exceeds 1,000 tons; Cainiao urgently mobilized trunk transportation resources to transport vegetables to nursing homes.

In the past week, more than 4,000 merchants on the platform have resumed business and accepted orders. Next, according to the epidemic prevention and control arrangements, in the closed and controlled areas, more riders will be organized to support delivery guarantees; in the prevention areas, we will work closely with businesses such as catering and convenience stores to coordinate with epidemic prevention management as soon as possible. Restore the provision of life services. JD.com and Ele.me stated that they would make every effort to ensure supply to Shanghai 2

On the morning of April 10, the 149th Shanghai New Coronavirus Epidemic Prevention and Control Conference was held on time.

How to solve residents’ “difficulty in buying groceries”? After a brief introduction to the development of the epidemic and the introduction of nucleic acid codes, the issue of ensuring supply came into focus again.

Faced with reporters’ questions, Wang Wenbo, Vice President of Jingdong Group, responded: “What everyone is most worried about is ‘unavailability’ and ‘difficulty to buy’, especially staple food and daily necessities. In this regard , JD.com focuses on people’s livelihood supplies, focusing on increasing the supply of food, maternal and infant, medicine and other supplies.

Through emergency nationwide allocation, the first batch of key support supplies has been delivered to Shanghai through JD Logistics’ dedicated vehicles, including More than 80,000 pieces of maternal and infant supplies, such as infant milk powder and diapers, more than 100,000 pieces of medicines and epidemic prevention supplies, and 10 tons of mutton from Xinjiang, were delivered to consumers. Some milk powder was also delivered to Shanghai Children's Medical Center. , to ensure the needs of infants and young children admitted to the "parent-child shelter hospital". In the future, JD.com will continue to donate and distribute infant formula milk powder, diapers and other materials needed by the parent-child shelter hospital. ”

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Wang Wenbo mentioned that JD Health has launched a "drug help registration platform" and strives to meet patients' medication needs through its own channels such as JD Pharmacy and cooperative store distribution. As of April 9, the platform has received 37,000 requests for medication from patients with chronic diseases in Shanghai. Next, JD.com will also increase its fresh food inventory reserves. Grain, meat, poultry, seafood, etc. will be stocked 2-3 times more than usual. It will provide the Shanghai area with more than 16 million pieces of rice, flour, grains and oils and other livelihood commodities, which can guarantee Shanghai JD.com users nearly 1 Monthly daily supply.

In response to everyone’s concerns about “delivery failure” and “slow delivery”, Wang Wenbo said: “Under the premise of strictly abiding by the epidemic prevention and control requirements, JD.com is doing its best to deliver more and faster deliveries to everyone. JD Logistics has increased its investment in transportation capacity and made extensive use of smart logistics technology to improve efficiency. It has deployed the first batch of about 2,000 couriers to provide operational support and material delivery services to Shanghai’s front lines, while also deploying the latest fifth-generation unmanned smart express delivery. We will continue to add unmanned vehicles in the closed area to carry out contactless delivery.”

Finally, in response to the issue of “unsafe goods received”, JD.com has prepared a complete epidemic response. For prevention and control work, a complete set of epidemic prevention mechanisms covering the entire supply chain logistics such as warehousing, transportation, and distribution has been established. All incoming and outgoing vehicles are inspected and reported with two codes. All vehicles and goods are strictly disinfected, and all staff are required to do a good job. protection. Courier boys must bring a nucleic acid negative certificate to work and undergo antigen testing every day.

For the deployment of supplies for people living in other places, the "full closed-loop traffic" model is adopted to achieve "dedicated personnel and dedicated vehicles" to ensure the safety and reliability of all types of supplies delivered to Shanghai. At present, JD.com Group has joined the city's supply guarantee system. As a technology and service company based on the supply chain, it will effectively assume the social responsibility of a new entity enterprise. Relying on JD Group’s supply chain advantages, we will make every effort to ensure the supply of materials in Shanghai.

Wu Qianyu, a first-level inspector of the Shanghai Municipal Health Commission, emphasized that in various scenarios, the process of picking up and delivering express items must be contactless.

Next, Xiao Shuixian, senior vice president of Ele.me, also said: “In the past week, Ele.me has added 2,800 riders to return to work to solve the bottleneck of the last mile and last 100 meters of delivery power. Question. In addition, Hema's self-pickup service has covered 5,300 communities, RT-Mart has supplied more than 1,000 tons of vegetables to Shanghai, and Cainiao Logistics has also urgently dispatched supplies to nursing homes.

On the Ele.me platform, Nearly 4,000 companies have resumed online business and delivery in the past week. Next, the company will focus on increasing rider deployment in control areas and sealed areas. For prevention areas, the company will closely link up with restaurants and retail companies. While doing a good job in preventing the epidemic, we should restore the supply of residents’ daily life as soon as possible.”

Xiao Shuixian said: “Ele.me implements hierarchical management and gives the first priority to special groups, such as the elderly and the elderly. For vulnerable groups such as chronic patients, infants and young children, Ele.me has urgently launched a special emergency channel, and has deployed more than 200 personnel to handle calls and return visits from citizens.

As of now. As of the evening of April 9, 42,130 emergency services had been successfully connected, with an achievement rate of about 85%. Ele.me has also launched special vehicles for the delivery of infants and young children, special vehicles for the elderly, and special vehicles for emergency medication distribution.

In the future, Ele.me will further strengthen the dedicated team to solve the urgent needs of citizens. ”

“According to our observation, the demand for drugs has been rising very rapidly recently. We have increased our connections with more than 1,000 pharmacies, especially for medications related to chronic diseases. This is an important direction that Ele.me will focus on in the future, and we will increase our protection in this area. ”

Xiao Shuixian also said: “In order to further improve distribution efficiency, we have launched and expanded the ‘community group buying’ model. Among them, the "community group meal" service currently covers more than 1,000 communities in Putuo, Pudong, Yangpu and other districts. In terms of retail group purchasing, Ele.me’s ‘All-in-One Supermarket’ has delivered meat, eggs, milk and other necessities to more than 23,000 families in Pudong through the service model of ‘community collective purchasing + fixed-point delivery’. Next, we will expand this model. "JD.com and Ele.me stated that they will make every effort to ensure the supply of Shanghai 3

At a press conference on April 10, Wang Wenbo, vice president of JD.com and head of JD.com East China, said that he has been in Shanghai recently. “I deeply understand the worries that citizens have about online shopping during the lockdown period. ”

What everyone is most worried about is

“Unavailability” and “difficulty to buy”

Especially staple food and daily necessities

< p> In this regard, JD.com focuses on people’s livelihood supplies, focusing on increasing the supply of food, maternal and infant, medicine and other supplies. Through emergency nationwide allocation, the first batch of key support supplies has been delivered to Shanghai through JD Logistics’ dedicated vehicles - including more than 8 In the future, JD.com will continue to donate and distribute infant formula milk powder, diapers and other supplies needed by parent-child shelter hospitals.

Health has launched the "Drug Help Registration Platform". As of April 9, it has received 37,000 medication help messages from patients with chronic diseases in Shanghai. It strives to meet patients' medication needs through its own channels such as JD Pharmacy and cooperative store delivery.

In the next step, fresh food inventory reserves will also be increased. Grain, meat, poultry, seafood, etc. will be stocked 2-3 times more than usual, providing the Shanghai area with more than 16 million pieces of rice, flour, grains and oils and other livelihood commodities. Guaranteeing daily supply for JD users in Shanghai for the past one month

Everyone is worried about “delivery being unavailable” and “delivery being slow”

JD will do its best to help everyone. More delivery, faster delivery

JD Logistics has increased its investment in transportation capacity and made extensive use of smart logistics technology to improve efficiency. It has deployed the first batch of about 2,000 couriers to provide operational support and material delivery services to the front lines in Shanghai. , and at the same time, the latest fifth-generation unmanned intelligent express vehicles will be deployed to carry out contactless delivery in the closed area.

Everyone is still worried

" It is not safe to receive the goods”

In response, JD.com has done a good job in epidemic prevention and control throughout the entire process, and has established a complete set of epidemic prevention mechanisms covering the entire supply chain logistics including warehousing, transportation, and distribution. All incoming and outgoing vehicles are Someone checks the two-code one report, all vehicles and goods are strictly disinfected, and all staff are well protected. For example, JD.com express delivery guys are required to bring a nucleic acid negative certificate to work, and undergo antigen testing every day. For the deployment of supplies for people living in other places, the "full closed-loop traffic" model is adopted to ensure the safety and reliability of all types of supplies delivered to Shanghai.

Ele.me. More than 4,000 merchants on the platform have resumed business operations

What basic living security and emergency services can Ele.me provide to Shanghai residents?

Introduced by Xiao Shuixian, Senior Vice President of Ele.me

Recently, the top priority is to do everything possible to increase rider capacity

In the past week, Ele.me has An additional 2,800 riders have returned to their jobs to work hard to solve the last kilometer and last 100-meter distribution bottleneck. The group's relevant forces are also fully committed to ensuring supply. Among them, Hema's self-delivery emergency channels have covered more than 5,000 communities, and RT-Mart's vegetables and fruits in Shanghai. , the daily supply exceeds 1,000 tons; Cainiao urgently mobilized trunk transportation resources to transport vegetables to nursing homes.

In the past week

More than 4,000 merchants on the Ele.me platform have resumed business operations and taking orders

Next, according to the epidemic prevention and control arrangements

In the closed and controlled areas, Ele.me will organize more riders to support delivery guarantees;

In the prevention areas, it will work closely with catering, supermarket convenience and other merchants to On the basis of cooperating with epidemic prevention and management, the supply of daily services will be restored as soon as possible.

In terms of "emergency special needs" services, Ele.me mainly targets the emergency needs of special groups such as the elderly living alone, patients with chronic diseases, infants and young children during the epidemic management period.

On March 28, Ele.me organized the backbone of the team to urgently develop and launch the "Emergency Special Needs" channel on the homepage, organized and mobilized more than 200 dedicated service teams, and carried out telephone contacts and service visits. As of 12 o'clock last night, 41,230 emergency services had been contacted.

Regarding the supply of medicines. Since the lockdown on March 28, Ele.me has delivered nearly 1 million drug orders to Shanghai residents, including a large number of emergency medicines and chronic disease medicines. For the purchase of prescription drugs required by Shanghai citizens, patients can use the "Internet Hospital" service opened on the platform. After issuing an electronic prescription, they can place an order online at the pharmacy, and Ele.me riders will deliver it to the community. The resources guaranteed by this service will be continuously strengthened according to demand.

In order to further improve distribution efficiency

Ele.me launched and expanded the “community group buying” model

In the past few days, it has completed Group buying orders are doubling every day

Among them, the "community group meal" service has now covered more than 1,000 communities in Putuo, Pudong, Yangpu and other districts. In terms of retail group purchasing, Ele.me’s “all-in-one supermarket” has delivered meat, eggs, milk and other necessities to more than 25,000 families in Pudong through the service model of “community collective purchasing + fixed-point delivery”. Next, the platform will continue to increase investment in service resources in this area.