Highway toll operation

1 Start with team building to strengthen toll collection operation management 1.1 Innovate ideological and political work methods to ensure team stability. On the one hand, it is necessary to establish and improve an equal communication mechanism, and establish department leaders, especially leaders and cadres in charge of departments A three-level communication mechanism between employees, heads of business departments and toll station officials and employees, and three-level communication mechanisms between toll station heads and employees. On the other hand, it is necessary to strengthen the specific execution and effectiveness of the communication system, implement it consistently, and ensure the frequency and coverage of communication. We should not talk too much with cadres and workers at nearby toll stations, and less with cadres and workers at remote toll stations. Not to mention talking and communicating too much with the person in charge of the toll station, and not talking and communicating too much with the toll collector. Through heart-to-heart conversations, we must promptly and comprehensively understand the ideological trends of cadres and employees, do a good job in their ideological work, and promptly and effectively help solve difficulties in work and life, so that cadres and employees have something to rely on and their wishes, so that employees can work safely. Heart, find a job, create a career. 1.2 Cultivate employees' positive attitude towards life and establish firm beliefs. Due to the special nature of the position and work mode, some toll collectors have the idea of ????a lack of sense of accomplishment and limited development space, resulting in no determination in work, no happiness in life, and no life. Confidence, and then resignation, affecting the stability of the team. When I checked the surveillance video at a toll station, I saw a young toll collector in a small toll station working the midnight shift. After passing a car at three in the morning, the second car did not pass until six in the morning. What he did during this period What is more, the long wait, the helpless and lonely sitting, the fixed and boring job, the inability to sleep or do other things, the toll collector lamented that his youth has quietly passed away while waiting. Faced with this situation, managers need to find ways and take measures to solve practical problems. First of all, cultivate employees' positive attitude towards life. Managers should always take this task as the starting point for cultivating the team and work tirelessly to convey, inherit and disseminate positive energy and job value, so that employees know that grassroots training is indispensable for growth and success. part; let employees understand that their existing jobs are hard-won and should be cherished; let employees realize that charging positions can also train and train people; let employees realize that doing a good job in charging can also reflect the value of life and be respected by society. Secondly, education guides employees to base themselves on the grassroots level, stick to their posts, and forge ahead. While doing their jobs well, they should strengthen their studies and continuously improve their business skills and overall quality. They should learn to persevere, learn to grow, and learn to take off in ordinary posts. to look for new development opportunities. For example, during the three hours of waiting, you can guide the toll collector to recite English words silently, memorize a set of relevant solutions, conceive new work trends, or consider his own interests, hobbies, future development trends, etc., and let time Become valuable and content. A broadcasting system capable of effective control can be installed at the toll station, and unified control can be implemented through monitoring. Positive and healthy content such as current affairs news, storytelling, and soothing music can be broadcast at suitable times such as when there are fewer vehicles and midnight shifts, so as to provide the toll collectors with boring and monotonous information. Work brings positive energy, and the music playback can even be adjusted so that the entire toll collection site can be heard. This can also give passing drivers a relaxed and pleasant atmosphere, relieve the fatigue of the driver and passengers during the journey, and establish a good window image.