A Haidilao employee in Ningbo beat a customer in a store. The live video shocked everyone. What is the official response to this?

Haidilao has always been famous for its high-quality service. Generally speaking, employees will not beat customers. After all, in the catering business, customers are God. Generally speaking, it will not happen. Easily offending customers will, after all, affect the reputation you have accumulated and the reputation of the store. On the evening of December 29, 2020, we can see from the video that two people wearing Haidilao work clothes were lying on top of each other in front of Haidilao. There was also an employee who was still talking and said: You are scolding. Yeah, you are so awesome. Some employees standing next to me said don’t move, don’t move, don’t move. From this video, it is easy to think that an employee beats a customer, but this is not the case.

The official responded that the man who was pinned to the ground hit a female employee of Haidilao, which triggered the conflict. The actual situation was just a family conflict, not an employee beating a customer. The person who was suppressed on the ground was actually the ex-husband of one of the female employees in the store. The man came to the store mainly to find the female employee. Later, the two people did not communicate smoothly and had a certain quarrel, and the man beat him. Female employees. When something like this happened, a male employee on the scene saw it and went to stop it. After all, fighting in the store is obviously not allowed. If you hit a female employee, it will be thought that you are here to cause trouble.

The male staff member stepped forward to stop him, but unexpectedly he was slapped by the man and then beaten by him, so the staff member began to fight back and subdued the troublemaking man. No matter what happens, you can communicate well and there is no need to fight, because fighting will also face public security penalties. If not, it may be considered as provoking trouble, and you will have to bear corresponding liability for compensation. Of course, the staff present also released another message saying that Haidilao had called the police and had cameras and surveillance to prove it. Please don't spread rumors.

Actually, I think it is unreasonable to hit someone in his store, and if he has to pay compensation if he causes a certain amount of damage, the man is indeed not rational enough.