How to talk to customers in telemarketing and what to talk about?

As for the skills and words of telemarketing, as a salesman, you must be confident when calling others! ! It also leaves a good impression on people, that is, passing the smile to each other and passing the good mood to each other! What should I pay attention to:

First, preparation: psychological preparation, you must have an understanding before making every phone call. The phone call you made is likely to be a turning point in your life or your current situation.

In the analysis of telemarketing skills and words, with this idea, you can have a serious, responsible and persistent attitude towards every call you make, so that your mentality will have a positive motivation to succeed. Content preparation: before making a phone call, you should prepare what you want to express. It is best to list a few items on the paper at hand first, so as not to forget your speech because of nervousness or excitement after the other party answers the phone. In addition, when communicating with the other party on the other end of the phone, if necessary, it is best to prepare and rehearse in advance. Pay attention to two points in telephone communication: 1 Pay attention to the change of tone and be sincere. 2 words should be organized, not incoherent and repetitive, which makes the other party disgusted or wordy.

Second, timing: When making a phone call, we must grasp a certain timing, avoid contacting customers while eating, and politely ask customers if it is convenient to answer when making a phone call, adjust our body language and pay attention to the rhythm: exert our influence and train our voice to talk to customers.

1, with more positive words:

2. Compliments and questions are often used.

Listening is the most precious gift.

Another advantage of learning to ask questions is that we can keep quiet for a while-remember? If you make many mistakes, you will lose many words. Let the customer speak. The more the customer talks, the closer his relationship with the sales staff, the better his trust and the greater the proportion of transactions.

Five principles of visiting customers in sales.

1, say good opening remarks

Only when the opening remarks are well spoken can we attract customers' attention and interest quickly and effectively. A good opening statement should be concise, clear and attractive, that is to say, you should seize the time, try to announce yourself in half a minute, express your intention and briefly introduce the goods. No nonsense, no delay, no hesitation.

Step 2 introduce products

After making the opening remarks, you should start to introduce your products, mainly introducing the characteristics and advantages of your products, making people feel that your products are different and worth buying. In order to better facilitate the transaction, you should also clearly tell customers about your company's reputation, after-sales advantages, distribution characteristics and so on. And show customers the advantages and efficiency of your company.

3. Objectively speaking

In telemarketing, salespeople should not exaggerate and deceive customers in order to achieve their goals. Sales conversation must be objective enough to make customers feel your sincerity and conviction.

4. Find out the needs of consumers.

In sales communication, you should pay attention to every word of customers, so as to understand each other's psychology, find out each other's needs, and then slowly induce customers to spend. At this time, we should stick to the key points and avoid talking too much about other topics.

5. Speak politely

When serving customers, your attitude and words must be polite, so as to leave a good impression on the other party. In telemarketing, polite language is essential, and rude language is not allowed, because improper language will lead to great disaster.