How to call and invite customers to introduce suspended ceilings?

Text is displayed according to the selling point of your product, advantages compared with peers, etc. Let me briefly explain the skills to you. You can also go to the WeChat platform sale5 1 to have a look. The skills are comprehensive, I hope I can help you. If you think you can, adopt it!

Telemarketing is not about picking up the phone and chatting with customers. Since the ultimate goal of this call is to meet customers and win orders, it is of course necessary to use some telemarketing skills to help you get customers hooked faster. The following are 14 practical telephone reservation skills. Let's have a look!

Tip 1: Keep yourself smiling.

This is because when you speak with a smile, your voice will convey a pleasant charm and naturally become more approachable in the ears of customers. When you say every word with a smile, the other person will be moved by you more easily.

Tip 2: the volume and speed should be coordinated.

When people meet, there is a so-called "magnetic field". On the phone, of course, there is also a telephone magnetic field. We are close to the magnetic field of potential customers and feel cordial. Everything we talk about is prone to * * *. In order to understand the other party's telephone magnetic field, it is suggested that you should adopt a moderate volume and speed at the beginning of the conversation, and then adjust it after you distinguish the volume and speed of the other party, so that the customer will feel that you are in step with him. Speak slowly to young people and middle-aged people, but speak slowly to the elderly to make it easier for them to hear clearly.

Tip 3 indicates that it won't take too long. Explain briefly.

No one wants to spend time listening to a strange speech. So, it's always good to tell each other from the beginning that it won't take up too much time. In order to make the other party willing to continue this call, Park Shi's suggestion is to ask the other party to give himself two minutes, but when people hear two minutes, they usually have the idea of "just two minutes anyway, just listen and watch".

Tip 4: Make good use of telephone opening remarks.

A good opening speech can make the other person more willing to talk to the telemarketer, so besides "delaying for two minutes", what to say next becomes very important. How to better understand each other's ideas, we might as well ask: "Has our company thought about how to improve sales performance" and so on.

Tip 5: Make good use of pause skills.

What is a pause? Pause is when the telemarketer needs the other party to give him a time and place, pause and give him a space to think. For example, you ask the other person, "Do you think Monday afternoon or Tuesday morning is convenient?" After that, pause a little and let the other person answer. Making good use of pause skills can make the other person feel respected.

Tip 6: Use open-ended questions and keep asking questions.

On the one hand, asking questions to customers can prolong the conversation, and more importantly, it can understand the real thoughts of customers and help salespeople make judgments. Might as well use: "Let me ask you a simple question." "Could you please tell me more about why you have such an idea?" And other issues, encourage customers to continue.

Tip 7: Reverse immediately.

Immediate reversal means doing what the customer says immediately. For example, when a customer says "I have cooperated with a sales training company", just follow his words "I called you just now because I know you trained your employees". When a customer says, "My employees don't need training," it's better to continue saying, "I'm just calling you because I know you may have this idea."

Tip 8: Give an alternative question and opportunity.

Alternative ways can help the other party make a choice, and at the same time can speed up the meeting between the other party and the business personnel. For example, "call in the morning or afternoon" and "meet on Wednesday or Thursday" are all alternatives.

Tip 9: Prepare for the next opening.

When you want to hang up, you must make an appointment with the client for the next telephone interview. Otherwise, calling customers without knowing them will make them think you are rude. If you must make a phone call, you must first think of a good statement to divert the customer's attention.