How to communicate with the elderly

To understand the inner thoughts and needs of the elderly. Then provide corresponding nursing services, so we need to understand the mind of the elderly through language communication with the elderly and observation of their daily behavior, and master the precautions and related skills when contacting the elderly. Below I have sorted out the skills of communicating with the elderly for your reference.

Skills of communicating with the elderly: Principles to be followed in effective communication ① Sincere input and sincere treatment are the foundation. Only by opening your heart and eliminating prejudice can you fully express yourself and accept everything.

Secondly, pay attention to the proper integration of verbal and non-verbal information. There is an affinity between people and between people and nature. For example, pleasant high notes and bright colors will make people feel happy and naturally present a cheerful expression; Bass and dim colors can make people feel depressed and unconsciously show sad expressions.

In short, we should consciously adjust ourselves to adapt? Natural me? Convey sincerity, goodwill and hope to each other in an appropriate and decent way, win each other's goodwill and trust, and let the elderly feel the value of their existence.

Communication skills with the elderly: communication points

Play the sender well, ask heuristic questions, express concisely, and match words with deeds.

Make a good start and say hello politely. You need to introduce yourself briefly when you meet for the first time. Be clear about what to say. If you want to know each other's feelings and needs, you should choose open-ended questions and grasp the key words. Like what? How do you feel? Do you feel sick? What do you think would be better? In this way, you can give the other person a chance to speak freely and broaden the scope of the conversation.

(2) Speak clearly, speak at a relatively slow speed and have a moderate tone. If the other person's hearing drops, speak loudly or close to his ear.

Always do what you say and do. Your body can't lie. It always expresses feelings and thoughts involuntarily. Inadvertent gestures will reveal the truth. Absent-minded, dual-purpose or absorption.

Play the receiver well, observe carefully and listen patiently.

① Strength of vitality: If the opponent bows his head, shrugs his shoulders, leans back, moves slowly and drags, and speaks weakly, it means that his vitality is weak. On the contrary, if you hold your head high, move briskly and have a loud voice, you will be energetic and communicate more easily.

② Emotional ups and downs: Body language can vividly express human feelings, and there are six basic expressions: happiness, sadness, fear, surprise, anger and disgust, such as:

When you are happy, your mood is positive, your energy is scattered around, and your metabolism is at its best. Your face is rosy, your eyebrows and corners of your mouth are raised, your body is relaxed, your head is raised, your limbs are stretched around and you are dancing.

When I am sad, I feel depressed, depressed and confused, and my metabolism is low. It is characterized by pale face, eyes and corners of the mouth pulled down, heavy body, low head, weakness of limbs, or curled body. At this time, your physical and mental functions are at a low level, and you are weak and indifferent.

When angry, the mood is high and angry, the energy is centripetal, and the metabolism is rapidly increasing, which is manifested by red face, centripetal facial lines, frown, round eyes and gnashing teeth. Both physical and mental functions are in an overactive state, which is destructive and aggressive.

In addition, we should learn to distinguish traffic signals in communication. People generally use facial expressions, body angles and body movements to express their attitude of opposition (red light), hesitation (yellow light) or feasibility (green light). We should always pay attention to the physical and mental changes of the elderly and improvise.

3 words and deeds are not the same: it is often the problem and needs further understanding. If the other person looks at the ground, sitting bald and useless, showing anxiety, but say? I am in a good mood? It reminds the other person that he wants to be in a good mood, but he doesn't know what to do.

Give good feedback, grasp the rhythm of listening and speaking, and build a mirror for each other.

Pay attention to the switching rhythm of the roles of sending and receiving information, because our brain thinks much faster when answering information than when expressing it. Don't interrupt each other with illustrations at will, keep a moderate silence or pause, like? There are more silent complaints than vocal complaints? In order to let the other party organize their own ideas and fully express their meaning.

(2) Listen actively, just like building a mirror for each other to promote their self-expression and self-understanding. Any behavior of people does not appear for no reason, but has sufficient reasons, although some reasons are unreasonable.

③ Make a good ending: ask the other person if they need it, express their feelings, thank them for their cooperation, clean up the environment when necessary, and bid farewell to the elderly.

When you really don't understand or can't do anything, assimilate with each other. For example, no matter how hard you try, the other person can't stop crying, just cry with him, so that the other person will stop paying attention to you. Sometimes exposing your weaknesses will make it easier for the other person to accept.

Communication skills with the elderly: specific communication skills 1. Approach the elderly actively. Most elderly people are wary of people, so they should take the initiative to contact and make them feel concerned.

When approaching a customer for the first time, remember to smile at him first and try to show your friendliness.

3. When approaching the elderly, you should bend slightly about one meter away from the elderly. The degree of bending depends on the height or position of the old man, so that the old man can feel your kindness.

When talking with old people, kindness is better than intimacy, and the attitude should be amiable. Try to keep a smile on your face, communicate with your heart, and keep your eyes on each other's eyes as much as possible, so that the old man will think that you don't value him.

Don't let the old man look up at you, don't talk to you from a distance, don't put on a lofty posture or posture, try to make the old man feel equal to you and think you value him.

6. Seriously avoid several people standing in a circle around the old man and talking to him. Imagine sitting in a shop, surrounded by a group of people standing a little farther away, surrounded by you. Do you feel a sense of oppression?

7. The reaction ability of the elderly is relatively slow. They should speak as slowly as possible and pay attention to their intonation.

8. Sincerely appreciate the elderly, everyone is eager to be recognized, and the elderly are sometimes more like children and need your praise and affirmation.

9. Regarding the choice of topics, try to choose topics that the elderly like, and avoid mentioning topics that the elderly don't like or will make the elderly emotional. If you can't grasp it accurately in the initial communication, choose some safe topics, such as telling the elderly about yourself or telling them some interesting life stories. Gradually understand what the old man is interested in. Avoid question-and-answer conversations.

10. If the conversation is unpleasant or the old man's mood fluctuates, try not to persuade the old man on the original topic that causes the old man's mood change, pay attention to the action, pat the other person's shoulder or grab the other person's hand first to stabilize the old man's mood, and then change the subject quickly.