How to refuse unreasonable demands from customers

1, directly tell customers their difficulties. When customers make unreasonable demands, if they just cater to customers blindly, their situation will get worse and worse, and their situation will be very passive, and eventually they will lose their orders because they can't negotiate properly. In this case, we should tell the customer directly how the company will punish itself if it accepts his request, so as to win the sympathy of the customer.

2. Playing the bad COP, when negotiating with customers, it is often a combination of one or two salesmen. One plays a bad COP as a bad guy, and the other plays a good COP as a good guy. Being a bad guy is mainly for the benefit of the company, from which we can test the bottom line of customers, and being a good person is mainly to stabilize customers. Under this kind of carrot and stick, customers will change their original ideas and finally make concessions.

3. Tell customers directly what the benefits are, because unreasonable demands made by customers will lead to a series of problems. Let the customer know clearly that choosing certain conditions will harm his interests in some aspects.

4. Take the superior leader as a "shield". When customers highlight unreasonable requirements and can't do it themselves, they can directly tell customers: "superior leaders disagree" and "company policy does not allow". Through such an excuse, he showed that he had tried his best, not unwilling to give customers discounts, hoping to get customers' understanding.

5, to appease the customer's emotions, sometimes customers will make some unreasonable demands because of emotional problems. At this time, the customer is in a bad mood, so we can only calm the customer's mood first, and then promote the product after calming the customer's mood and easing the atmosphere.

6. Even if you make concessions, you will get reciprocal concessions from customers. Some customers have been insisting that we agree to their demands. At this time, we must not force customers, but use methods to solve the immediate difficulties. For example, if customers ask us to make concessions, we should also make it clear to them that if we make concessions to a certain extent, customers also need to make concessions, so as to let customers know that all concessions are difficult and they also have to bear risks.

7. If the effect is not good, seek the help of relevant departments. Only if you are reasonable, then there is no problem.