Annual Work Summary of Fan Wen, Pharmacy Manager

In addition to general commercial services such as smiles and enthusiasm, pharmacy services also have their special services-pharmaceutical services. Due to historical reasons, pharmacies are in a position to fill the gap in the whole medical service chain. Dear readers, I have prepared some annual work summaries for you. Please accept it!

Annual Work Summary of Pharmacy Manager 1

Looking back on the past year, with the careful care of leaders at all levels in the hospital and the joint efforts of all departments in the hospital, the pharmacy has overcome various difficulties and completed various tasks and plans arranged by superiors.

Over the past year, in addition to earnestly implementing the hospital's arrangements and plans, the pharmacy has also completed the following improvements:

First, improve the workflow, improve work efficiency and facilitate patients.

Pharmacy is an important window for hospitals to directly face patients. How to facilitate patients and improve work efficiency is the focus of pharmacy work.

1. With the increase of daily outpatient service, pharmacy staff are gradually nervous and their work is randomly increased. In order to improve pharmacy work, improve work efficiency and facilitate patients, on the premise of meeting patients' requirements, we should first communicate with patients and tell them to wait patiently, and pharmacy staff should cooperate to prepare prescriptions as soon as possible.

2. Through a series of measures, such as improving workflow, mobilizing personnel, communicating with patients, etc. It ensures the normal work of pharmacy, improves the work efficiency, effectively changes the phenomenon of difficulty in queuing to get medicine, and provides convenience for patients. It also fully embodies the enthusiasm of all the staff, and Qi Xin works together to overcome the difficulties.

3, do a good job of weekly and monthly drug inspection. Do every job carefully and lay a good foundation for the next step. The personnel on duty arrange medicines and prescriptions every day. In order to ensure the accuracy of drug operation data in the information system, check the computer at any time. Strict implementation of operating procedures and prescription system, the annual inspection work smoothly, drug inspection reasonable and orderly.

Second, do a good job in drug management.

After the drugs are put into storage, carefully check and accept the drugs, manage the validity period of the drugs and maintain them daily. At work, according to the seasonal changes and outpatient drug use, timely adjust the drug use plan, so as to achieve common drugs and frequent dressing changes, and at the same time save a lot of money.

Third, do a good job in financial reconciliation.

According to the unified management and requirements of the hospital, close the accounts every day and submit the amount and financial statements in time. Under special circumstances, accept the unified arrangement of the finance office, close the account in time and hand in the amount and financial statements. After the inventory, the relevant information will be summarized and sent to the finance department in time to ensure that the accounts of pharmacies are consistent, and the financial work has basically achieved timely and accurate checkout this year.

Fourth, standardize the management of special drugs.

Strictly implement the handover system. This year, the hospital unified prescriptions, medicines and stocks, and there were no problems such as dispensing medicines without prescriptions and lack of medicines.

Five, strengthen business learning, and strive to improve the quality of service.

Earnestly study the knowledge of drugs, carry out dispensing in strict accordance with the hospital prescription management system, pharmacy dispensing work system and pharmacy dispensing responsibilities, adhere to inventory comparison, prevent errors and accidents, and master the pharmacy dispensing work system and pharmacy dispensing responsibilities. Over the past year, I have served patients wholeheartedly, treated people with courtesy, served enthusiastically and answered questions patiently, and improved my quality and professional level through continuous practice.

In spite of our busy schedule, we successfully completed the tasks at all stages, and at the same time, we thank the leaders of all departments and levels in the hospital for their support and the good development of various inspections. Judging from the results of quality mutual inspection every year, there are still many unsatisfactory places in pharmaceutical work. However, as a pharmacy manager, I need to evaluate my work according to the quality evaluation and strive to improve myself. In the future, I will make up for my own shortcomings and gradually improve my work.

Annual work summary of pharmacy manager II

From a graduate student at that time to a member of today's company. Special thanks to the training and education of company leaders during this year, which made me adapt to the work and life here as quickly as possible. I get along well with my colleagues and study with an open mind at work. Now I am the supervisor of a shop. While I feel pressure, I also have a kind of motivation to support me. Feel the company's corporate culture at work and look for the fun of sales. Because there is no lack of passion in my life and work, I live a full day.

In my work in the store, I studied hard, explored constantly, enriched my theoretical knowledge with practice, explored the efficacy of drugs with the spirit of "asking why", and actively became familiar with the use, dosage and usage of each drug in the store. Treat every customer who enters the store seriously and patiently explain the basic knowledge of medication to them. Usually, you can learn from senior store managers and colleagues with an open mind to consolidate your theoretical knowledge. As a drugstore clerk, in addition to sticking to his post and obeying the manager's work arrangement, he can not care about personal gains and losses, but also worry about customers' concerns and ideas. And constantly strive to learn and improve their professional level and practical work ability, and apply what they have learned to practical work.

This year, with the company's personnel transfer, from small stores to big stores, I learned a lot of new drugs, expanded my knowledge, and had more opportunities for exercise. In addition, the ability to improvise has also been strengthened. During this period, my colleagues' careful teaching made me more handy in dealing with some work problems. Being in the pharmaceutical retail industry, as an employee, I uphold the company's purpose of "ensuring drug safety and contributing to society in good faith". In order to ensure the safety of drug use, we must strictly grasp all aspects of drug quality management and sales service. First of all, the company has done a lot of work to ensure the quality of drugs. The group company set up a drug testing agency. After half a century's efforts, our company's drugs have now enjoyed the reputation of "flawless white jade, known far and near" in the local area. The second is to do a good job.

The professional quality and moral quality of our employees are very poor. In our future work, I will continue to strengthen my professional knowledge and improve the quality of service.

Annual work summary of pharmacy manager 3

The work in the pharmacy is over. In a year's work, we have successfully completed this work. Although there are many shortcomings, pharmacies have successfully weathered the crisis and ushered in a new year. This year, many things have happened, but overall it is still very good. Looking back on the past year, the work is summarized as follows:

First, the existing problems:

1. Because drugs containing stimulants can't be sold, some sales are affected.

2. In the past, patients came to our store to buy medicine with prescriptions after seeing a doctor in the hospital, but now they send cards at the same time when they register in the hospital. Doctors prescribe drugs, and they call cards directly. Patients have no idea what drugs the doctors prescribe. Therefore, the runner's medicine sold well before, although the gross profit was not high, but there was an objective sales volume. But now I can't buy a few boxes a month.

Customers often complain that drugs are expensive, and some customers go to other pharmacies to buy them. There are also cases of out of stock.

2. Sales performance analysis:

(1).20__ year and 20__ year comparison;

Gross profit of patented drug sales, gross profit of equipment and health care products in 2000.

20__ year1538085401540136933.8 33042124808 23066 20 _ _ year1465571

(2).20__ year completion:

1 20th of the month-165438+1October sales 1670807.22. Complete 80% of the whole year.

Compared with the completion of the above two years and 20 years, the sales volume in 20 years is not ideal.

Three. Improvement measures:

1. Drug sales skills:

When customers enter a pharmacy, they often ask the sales staff about the types of drugs according to the principle of buying drugs according to symptoms, which requires the sales staff to have certain medical knowledge and explain the symptoms to customers enthusiastically. Only by thoroughly eliminating customers' doubts and understanding the characteristics and efficacy of drugs, as well as the dosage and taking methods, customers will change from the desire to buy drugs to the behavior of buying drugs. The customer's desire to buy medicine is to get rid of the disease, and the salesperson also hopes to do so, which shows that the curative effect is really good, so that a certain customer base can be retained.

2. Smile service:

Smile is a kind of comfort, it can be "a smile is worth a thousand dollars" to others. If this kind of smile is naturally combined with friendly, enthusiastic eyes and well-trained manners, it is actually a "delicious food" praised by others. Therefore, we should serve customers wholeheartedly, treat people with courtesy, serve warmly and answer questions patiently.

3. Drug plan:

Supplement drugs. In the process of selling drugs every day, according to the sales rules and market changes, the drugs lacking in variety or quantity on the shelves should be replenished as soon as possible to ensure that all kinds of drugs are in stock. The quantity of replenishment should be based on the capacity of drugs on the shelf, and try to ensure the sales volume before the next report. As far as possible, put the drugs of the same variety, different prices and different origins on the counter at the same time, and highlight the varieties with high gross profit to facilitate customers' purchase.

Four. Work plan for next year:

1. GSP review:

Fill in the relevant materials of gsp review carefully, and separate drugs from non-drugs in drug display. Organize the records of drug purchase acceptance, drug maintenance in stock, monthly inspection of drugs on display, and recent drug sales promotion.

2. Raise sales awareness:

Strengthen the sales of D varieties, and carefully search the detailed list of D issued every month. For varieties with high gross profit, the varieties should be complete to avoid shortage. Fill in the drug shortage registration record and contact the purchasing department in time. Every member day, do a good job of publicity in advance and inform every member as much as possible.

3. Personnel management:

Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their specialties, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.

4. Store capacity and appearance:

In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.

Twenty years have passed. This year is full of opportunities and challenges. Every little thing in daily work contains happiness and happiness, as long as we experience it with a happy heart and look at it with a happy eye. No difficulty or setback will overwhelm us. In the past year, under the careful care and guidance of the leaders and through our unremitting efforts, we have made some achievements in our work, but there are also many shortcomings that need to be corrected!

In the new year, I believe that the business of pharmacies will get better and better, which requires our good service and high-quality drugs. I believe a bright tomorrow is just around the corner!

Annual work summary of pharmacy manager 4

20__ has arrived. Looking back on 20__, it was a year of sowing hope and harvesting fruitful results. Under the correct leadership of superior leaders, with the joint efforts of all departments of the company and all colleagues in the sales department, we have achieved quite gratifying results. This year, 654.38+09.8 billion tasks were completed, 654.38+08.3 billion more than last year. The achievement rate of sales target is 92.3%, the achievement rate of payment is 9 1%, and the achievement rate of gross profit is 90%. The compliance rate of comprehensive index assessment is 9 1. 13%, which basically meets the assessment requirements of the company.

As a team leader, I feel deeply responsible and honored. These years' work experience has made me understand a truth: as a terminal seller and commercial drawer, you must first have a good psychological quality; Second, you should have professional skills and knowledge as the backing; Third, you should have a good management system. Cost accounting is the most important. How to control the sales of end customers and commercial customers to minimize costs and maximize profits? The most important thing is to observe attentively, communicate with customers attentively, retain old customers, develop new customers, and do the best possible, which can be summarized as follows:

First, the smooth flow of end customers and commercial customers.

(1) Attractive sales certification policy:

1. Always talk about everything from the customer's standpoint.

2. Fully expound and carefully calculate the unusual benefits brought to him,

3. communicate the grand goals of the present and the future.

(2) Good friends and partnerships

1. Fully respect each other, be sincere and moving, and conquer each other with your heart.

2. Good communication skills and frequent communication to maintain a close relationship,

3. Correctly apply the benefit-driven principle and handle the relationship with companies and individuals.

4. Understand the needs of different customers

(3) Strong self-development market ability

1. Introduce the sales force, promotion means and activities of the area (region) under its jurisdiction in detail.

2. Briefly introduce the company's promotion and development strategy for the national market.

3. Learn more about the company's superior products, indications and application promotion, and learn about other products. Do have products in your heart and products in your heart.

Second, do a good job in the ideological work of employees, unite the employees in this department, fully mobilize and give full play to the enthusiasm of employees, understand the advantages of each employee, and give full play to their specialties, so as to apply quantity, enhance the cohesion of the department, and make it a United collective.

Although there are many difficulties and twists and turns in our daily work, according to our billing staff, some township clinics dare not purchase in large quantities, resulting in a decline in sales due to medical reform and other reasons. At the same time, some customers complained that the price was high and the gifts were not in place, but with the help of the brother departments, all the problems were properly solved. We unite as one, regard difficulties as "paper tigers", despise them strategically and attach importance to them tactically.

Third, rely on thoughtful and meticulous service to attract customers, give full play to the initiative and creativity of all employees, so that employees can do their jobs well in the following aspects, create a good shopping environment for customers and create more sales performance for the company. First of all, we should adjust our mentality, complain less, treat the problems at work more enthusiastically and objectively, and solve them with a positive attitude to create a comfortable mood for our customers. Secondly, we should actively serve our customers, meet their needs as much as possible, constantly strengthen our sense of service, and use heartfelt smiles and polite language to make our customers satisfied with their plans.

Fourth, strengthen study and constantly improve ideological and professional quality.

1. There is no end to learning. Only by constantly charging can I maintain my career, so I have been actively learning. Over the past year, the company has organized medical knowledge theory and various learning lectures, and we all attended them seriously. By learning knowledge, I established my advanced working concept and made clear the direction of my future work. With the development of society and the update of knowledge, we have been urging us to keep learning. Through these learning activities,

2. Work hard and complete the tasks assigned by the company. The work content is very complicated, including mailing customer information, telephone call back before and after customer sales, and a series of daily chores of customers, such as inspection, fax information, marketing coordination and so on. , all need to be done seriously for customers. Every task assigned by the company, such as some promotional varieties of otc, and biological products are free of expiry date. We will complete some activities of several major manufacturers with the greatest enthusiasm. Basically, we should be able to work hard, with high quality and high efficiency.

In short, the overall work has improved this year, and other work needs to be improved. Of course, our leaders are busy, and what's more, our sales staff are tired of running around in the dark every day. I don't know how much sweat they have shed and how much grievances they have suffered, but they still have no regrets. No pains, no gains, we know how to be grateful, and we will be more conscientious in the future to complete the tasks assigned by the company.

Annual work summary of pharmacy manager 5

Beijing Tongrentang Pharmacy Co., Ltd. has a business area of 1 17 square meters, and its business scope is Chinese patent medicines. Chinese herbal pieces, chemical preparations, biochemical drugs, biological preparations. The storefront is spacious and bright, and the counter structure is reasonable. Commodities are displayed in an orderly and classified manner. Equipped with air conditioning. A freezer. Western medicine 1200 varieties, Chinese herbal pieces 1500 varieties. Holding the Pharmaceutical Trading License, Business License and Certificate of Quality Control of Pharmaceutical Trading issued by the pharmaceutical supervisory and administrative department and the administrative department for industry and commerce.

Beijing Tongrentang Pharmaceutical Co., Ltd. has 12 employees, including 2 pharmacists. All employees have been trained by pharmaceutical companies organized by the Food and Drug Administration and obtained certificates.

In the course of operation, provide the insured with basic medical insurance prescription drug distribution service and some over-the-counter drug purchase services; And actively review external prescriptions.

Over the past year, we have organized employees to seriously study medical insurance documents, actively implement medical insurance policies under the leadership of the medical insurance center, and obey the work guidance of the medical insurance center. There have never been any complaints about sending drugs or non-drug credit cards by mistake. Perform the duties of serving the insured employees. There has never been a fake and shoddy drug accident or price fraud.

For this year's work, all our employees are confident that under the leadership of the medical insurance center, they have the ability to successfully complete the work of serving the insured. We should make persistent efforts, obey the guidance of the medical insurance center, strive to complete various tasks, live up to the hopes of superior leaders, and better perform our duties of serving the insured.

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