Here’s a lesson for you to answer the phone properly so it won’t be awkward

Guide to answering calls instantly in the workplace

1. Being overwhelmed by Q

1. Scenario

Leader or colleague who cannot afford to offend Suddenly a Q comes to you, and you are confused. Either you think the topic is boring, or you would be embarrassed if you don't reply.

2. Skills

① Follow the trend and ask questions; ② Mention this (find a typical changing topic).

3. For example

After lunch, everyone was discussing tennis. You didn’t understand much, so you just played on your phone silently, and suddenly someone asked you.

"Xiao X, do you want to play tennis together this weekend? We have made an appointment at the venue."

Answer 1: "Want to play tennis? Okay, but which platform do you use to book your venue? I couldn't find a badminton court before."

Answer 2: "When it comes to tennis, I also want to ask if a novice like me can play it."

4. Benefits

The topic is not dropped, the other party feels that you are listening, and you will not just answer um/oh and then stay silent.

2. There is nothing to say in the cold situation

1. Scenario

You want to interact with the other party, but the other party asks a closed question, and you have finished answering it Yes/no/um/oh, then there was no topic in mind and the atmosphere became quiet.

2. Formula

① Add one more sentence; ② Randomly grab the topics that catch your eye.

3. For example

I just arrived at the company early in the morning and the other party asked: "Hey, Xiao X came very early today. Did he come by car?"

Answer 1: "Well, yes, I happened to meet xX on the road, and he brought me here with him. It was quite a coincidence."

Him: "Oh yes, I know that someone's house is nearby."

Answer 2: "Well, yes" "Hey, XX didn't have time to buy breakfast today? I saw that I didn't drink coffee today."

He said: "I really got up late today because I stayed up late yesterday."

4. Benefits

Speak more and it will appear natural to pass the message to the other party; the topic that comes to mind is impromptu and effortless.

3. Afraid of saying something wrong if you have only a little knowledge

1. Scenario

You want to interact with the other party, but the other party asks a closed question. After you answer, /no/um/oh, then there was no topic in my mind and the atmosphere became quiet.

2. Formula

① Ask honestly; ② Focus on the other party’s expertise and listen to what he has to say.

3. For example

Little

Answer: If you don’t understand, just ask honestly: “What is the origin of the vehicle? In what aspect does it involve?”.

He: "I learned to surf."

Answer: "Surfing is so awesome. Can you tell me what it's like?"

He will then introduce these situations to you, and be careful to respond appropriately during the process (premise: you really want to chat with him).

4. Benefits

Honestness is indestructible; when it comes to the other person’s expertise, he will have endless things to say, and he will not be tired no matter how long we chat.

4. Find the rhythm of conversation

1. Pay attention to expression management. Show a cheerful expression, voice, etc. at ordinary times, leaving the impression that you are easy to talk to.

2. Learn to listen and don’t rush to talk. Listening to others is to provide a speaking context, do not interrupt, and only by listening to the end can you become a qualified listener.

3. Practice "God's response" in daily small things and increase your goodwill. Starting from daily life, take the initiative to respond to other people's speeches or things, and cultivate the good habit of "responding" through small things to create an active atmosphere.

For example: If you see the other person has a new hair color, you can say: "Wow! Your new hair color is so bright."