JD.COM after-sales, extremely shameless. Tell me about all the people who are disgusted by JD. After-sales service of COM.

& gt& gt& gt Redmi, the mobile phone he bought in JD.COM is broken, and he applied for repair. March 1 1, picked up by Lei. The mobile phone was inspected in good condition (the toughened film cracked, the mobile phone was not turned off, and the box was sealed after face-to-face inspection).

& gt& gt& gt On the evening of 14, about 18: 50, a person from JD.COM confirmed with me after receiving the goods. He didn't mention any wear and tear, just verified that the toughened film was cracked and the mobile phone was in good condition.

& gt& gt& gt Then I immediately received a text message informing me that I would send it back to the manufacturer for repair. The period is 10-30 days, the notification time is 18:54, and the sender is 1065020030 18.

& gt& gt& gt Then, the JD.COM online maintenance system shows that "the goods in your service list 284592237 were sent by Jingdong Express, and the express number is VC3379867072 1. Please check it carefully. Operator: Liu Jiekun (2017-03-1422: 09:19) ",I also received the text message at 9: 00 on June 5438+05, and I thought it would be answered.

& gt>15No. 13: 24, a woman from JD.COM called me and said that my mobile phone was worn out and there was liquid. This is very problematic, because my mobile phone is sure that there is no liquid, at least there is no trace of liquid on the appearance. 100% is sure that the appearance is not worn, because it was tested in person when it was taken.

& gt& gt& gt Then I contacted JD.COM on the Internet and asked that I wouldn't repair the liquid after it was quoted, so I sent it back to me. Before the JD.COM woman contacted me at noon on June 5438+05, she didn't make an offer at all, and didn't say that there was any liquid in it, because no one else called on my mobile phone call list, and she didn't call me between June 5438+08: 50 and June 5438+04 at 5+05+03: 20. How can I quote? In addition, the appearance is absolutely complete, and it was checked on the spot when the parts were taken.

& gt& gt& gt3. 17 I received my mobile phone. The membrane of mobile phone once cracked, and now it cracks in many places. I just thought it wasn't my phone when I saw it. Of course, it's actually my mobile phone. Although the membrane is more harmful, it's no big deal, because it's cracked. When I received my mobile phone, I showed it to the sender, Ray (he also picked it up). When the film is attached to the mobile phone, it looks like liquid or worn because it is not attached properly, but when it is removed, it is as brand-new and intact as a new mobile phone, let alone liquid. When I arrived at our company, I saw that the mobile phone case was not covered properly. It may be that the maintenance personnel did not cover it properly after disassembling it. So I opened the back shell of the mobile phone conveniently and didn't see any traces of liquid entering at all. I also do after-sales work. After the LCD TV is sold, nondestructive judgment such as liquid entering or screen cracking is the most basic and must be mastered, but I can always see the place where the liquid enters, and I can't find it in appearance, and I can't find it inside the shell after disassembling it. On the after-sales service list received, only the word "into the liquid" was written on the list with a pen, and it did not say where the liquid was injected. I gave JD.COM feedback and never told me where the liquid was injected. I just said that Xiaomi factory maintenance station (Xiaomi maintenance station should have a resident engineer after sales in JD.COM) wrote the liquid intake on the service list, so my mobile phone is not guaranteed. I asked them to provide me with pictures to see where the liquid was injected (because they reported the after-sales service of Xiaomi factory at 400- 100-5678, and reported the single number and mobile phone serial number on the after-sales service list to Xiaomi after sales). However, in the end, Xiaomi 400 replied that only the information of Xiaomi's mobile phone could be found, and no maintenance record could be found. The after-sales service list is printed from Xiaomi's website, and the list has the URL watermark of Xiaomi's website. Xiaomi 400 actually said that there was no maintenance record in Xiaomi's after-sales system, which was incredible. The mobile phone they repaired Xiaomi doesn't admit it? Finally, Xiaomi asked me to find JD.COM. If I have any questions, I should contact Xiaomi in JD.COM. Kicked the ball to JD.COM again. Later, Commissioner JD.COM contacted me and told me that JD.COM could give me a special reimbursement to take my mobile phone to a local brand mobile phone repair station for repair, and then submit the paid invoice to JD.COM for reimbursement. I made it clear that I don't need reimbursement from JD.COM. Now I just want to know where the liquid in my mobile phone is, and I want to send someone to get it for re-inspection. Then ask them to pay attention to the maintenance of my mobile phone. Then, I immediately applied for repair again. However, today is March 25th, and a week has passed. The after-sales application form has been reviewed and nobody cares. This is lying to me again, pushing me, and suddenly I'm superior … Shit …