Summary of freight forwarding work

Time flies, and the hard work has come to an end. The hard work in the past period will definitely make you more improved at work! This also means that it is time to start writing a work summary again. So is it really difficult to write a work summary? The following is a summary of freight forwarding work that I compiled for everyone (5 general articles). It is for reference only. You are welcome to read it.

Freight Forwarding Work Summary 1

Nearly 2 years of experience in freight forwarding operations have given me a deeper understanding and appreciation of the profession. The following is a summary of my work experience:

1. Carefully and carefully throughout the entire operation process. When we receive a consignment from the business, we must first apply for the order carefully to see if the information of the consignor and consignor is complete and meets the requirements, and whether it is overweight and what is the product name. , if it is chemicals or dangerous goods, the operation process will be different from that of general cargo, and some will have special terms or shipping certificates, such as transshipment terms. We need to confirm these with the shipping company before booking, so as not to be displayed to the customer. It will cause trouble in the documents, so the confirmation of the bill of lading needs to be more careful. It should not be used as a communication tool between the shipping company and the customer. The customer has to review the bill of lading before confirming it to make sure that the shipping company can see it clearly; while the shipping company changes the bill of lading and confirms it. When you come back to confirm the bill of lading, you have to read it again to see if the content to be changed has been changed and whether the changes are correct. This can reduce the number of changes and improve efficiency. The most important document review is the customs declaration link. The customs declaration documents passed by the customer (Qingdao) The margins generally include packing lists, invoices, contracts, original customs declaration orders, and write-off orders.) Be sure to review them, especially the contract number, number of pieces, and weight. I have made many mistakes because I did not review the documents carefully, including customer mistakes. Sometimes it is impossible to guard against it. The contract number is inconsistent with the commodity inspection and customs clearance form, the gross and net weights are reversed, etc. The purpose of our document review is to nip errors in the bud to avoid future troubles.

2. Clear thinking and busy people At times, one of us may have to make more than 20 orders at the same time. For each order, who is the customer, where is the booking office, the number of boxes, where is the station, what status is it running in, what needs to be done next, and which order Anxious... You have to have an impression in your mind. When you call and say what kind of goods you are calling, you must respond quickly. Only in this way can you operate more effectively and give customers a professional impression. And how? How can we do this? This is the next point.

3. There is no unique right method. Only the one that suits you can be effective. My method is to follow the cut-off time of the running order. Arrange them in order, and the goods on the same ship will be arranged according to the customer. Once the order is completed, it is not important how to put it. The important thing is that your file can be found as soon as possible.

4. Be good at communication. This communication is multi-faceted. If you have any problems, you must give feedback to the customer in a timely manner. You must deal with the shipping company when booking a space. You must contact the station to implement the release of boxes or loading. If you need to declare customs, you must communicate with the customs declarer in time. Naturally, when dispatching a car, you need to find a fleet. The level of people contacted during this period is not narrow. The most noteworthy thing is the communication within the company with colleagues. I think many people have no problem communicating with others, but they have problems communicating with colleagues. . As an operator, if there are any problems that cannot be solved, you must communicate with the sales, because the goods are purchased by the sales. How to deal with the matter is appropriate, so as to take into account the interests of the customer and the relationship with the shipping company. They often have better background than us, or Can provide good suggestions and coordinate work. Remember that you are on the same side. In short, do not take the problem to your heart. The feedback information must be fed back to the right place in a timely and accurate manner so that it can be targeted and resolved as soon as possible. There are skills in communication. If you communicate well, things will be easier to do! 5. Gentle attitude. I think no matter how efficient an operation is, if it does not have a good service attitude, it will still be a fly in the ointment. A polite and kind attitude will always give people a good impression. No matter who you are speaking to, you must be polite and speak quickly. Moderate, clear voice, gentle attitude, especially when dealing with customers, you must be patient, and try your best to meet their requirements within your ability. If you encounter some customers who are unreasonable, you must explain it clearly with reason and reason, without being humble or arrogant, and express your feelings. , Be reasonable, but never rude.

6. Have a good attitude. As a freight forwarder, there are many times when you have to be angry. Sometimes customers will scold you for a small mistake; and the shipping company says that you This document is incomplete, and that information is incomplete. Anyway, I am the boss of the ship, and everyone is very good. You are just a piece of cake to talk about. What is even more annoying is that the attitude of some stations is not good at all. If you want to check and let them go, Let me tell you, I will check online later. Sometimes I will sell you something without even saying hello. There are many things that make people angry, so we must have a good attitude. I am always ready to deal with these people, and take receiving anger as a kind of exercise, because it makes me learn to be patient and strong. This is the prelude to the great responsibility that God will give me. Haha, keep it up.

Only with a happy mood can you experience the happiness at work.

7. Keep learning. People say that the real constant is change, and real progress is never stopping, so we must keep pace with the times and keep learning business. knowledge, and then effectively extend it, so that we will not fall behind, and we can provide customers with better services and more professional consultation.

Of course, there are many more, so I won’t go into detail here. So as a freight forwarding operation, we can actually be very noble. If you want to die quickly, just become a freight forwarding, which is somewhat one-sided. I want to say that all freight forwarding experts, come on, hold up a blue sky for ourselves. Freight forwarding work summary 2

I have been working in a freight forwarding company for more than half a month. Here are some of my experiences.

1. Exams are dead, work is life

Before working, I fantasized about my work enthusiasm and charm, and planned to use the wisdom I had learned or possessed to serve my work. From the first day, I had a pen, a notebook, and a stool. That’s it. I followed the operator all the time. Fortunately, I could recite the logistics terminology the day before work so that I wouldn’t be unable to understand everything. Edward gave me the work operation manual and I read it over and over again. Unfortunately, I still couldn’t understand everything. I can't remember it. If it were exam information, I would have printed it in my mind within a day, but these simple pages made me confused - incredible.

Here, I To sum up, the reason is that exams are dead, work is alive, work is like life, and it pays attention to art, because there are many unexpected emergencies. At this time, what you have to do is to believe in the knowledge and knowledge you have accumulated over a long time. Wisdom, increase confidence to do it, don't be afraid of making mistakes (of course you have to be careful, don't be careless with key data), dare to try!

2. Whichever job you do, which one you love

A few days ago, I purely positioned myself as a school intern with zero foundation, but when I saw After a lecture by tdh on "Why there are so few women in leadership", I was shocked. I seemed to be very diligent in the past half month, arriving early and coming home late. However, what I want to say now is that I am in the lazy stage and my ego Improving meaning, self-learning awareness, and self-control awareness are far from meeting my needs for lack of knowledge.

I think it’s time to change. If I just do operations, such as booking cabins and arranging trailers, Sending and receiving replenishing materials, sending bills of lading... Even though I was proficient in operations, I still failed because I had no theoretical support, just like human beings have no souls, and lacked the ability to think. Not only do I know the process, I should read more. Read papers, trends, and the mental journeys of celebrities in this industry... You should be familiar with the core and business of this industry.

3. There are not many people, but it is warm

At noon on the first day when I first came to the company, Edward wanted to take me out to buy a meal. He probably knew that I was not familiar with this place. Soon, a colleague named mefee said that he had just ordered a meal but had to go out, so he gave it to me. , I was in a freezing air-conditioned room, and my stomach was already in a revolution. I was eating warm and fragrant food. This is how I was moved by love.

Working. As soon as I got off work on the first day, my mother and brother gave me You called me and asked me if I wanted to go home for dinner. Listening to my mother’s dictation on the other end of the phone and the words relayed by my brother, I wanted to run back and throw myself into your arms. I used to think that these were unnecessary, but now I feel that I was wrong. A person is always concerned about her activities. My father, mother, and brother always teach me how to love and care for people. No matter family or friends, if you really want to cherish them, then learn to pay attention to them and give them the signal of your love! Freight Forwarding Work Summary 3

In the past ** years, freight forwarding companies have had the same service model, shrinking profit margins, and have not formed the core competitiveness of the market. According to our survey, with the continuous deepening of modern logistics services, cargo owners have become more and more interested in freight forwarding. The service satisfaction of enterprises is on a downward trend, and the requirements for freight forwarders in terms of full-process and real-time services and diversified logistics services have increased.

Since modern comprehensive logistics services have been favored by cargo owners, and strong logistics companies Service providers have reached strategic partnerships with suppliers or manufacturers, and the service model of logistics service providers has actually occupied a large share of the freight forwarding business market share.

Freight forwarding companies must develop based on the traditional operating model, otherwise their own survival will be a problem. Freight forwarding companies can extend their service connotation to the direction of comprehensive logistics based on their own conditions and service characteristics. This extension On the basis of existing services, it can be extended forward to goods leaving the factory, inspection, and packaging, or backward to warehousing management and distribution, so that the entire service runs through the entire logistics activity.

The development of freight forwarding companies must transform into modern comprehensive logistics services and transform enterprises according to the characteristics of modern logistics services. Network information technology and modern logistics technology can be compared to a logistics network for freight forwarding companies. , this network runs through the entire supply chain of the enterprise horizontally, and runs through each department of the enterprise vertically. Only with this network can the service characteristics of modern logistics be fully revealed. It is the embodiment of the organization, coordination and control capabilities of the enterprise, and it is also the embodiment of the enterprise's organization, coordination and control capabilities. A comprehensive reflection of operational and management strength.

Through the research on traditional freight forwarding companies, I summarized that existing freight forwarding companies have the following characteristics in the application of information technology:

1. Departments and departments, companies and customers, companies and cooperation The partners did not form an open and unified management information network, and each department existed in the form of information islands.

2. There is no unified planning and design for the business application systems of each department. The systems are independent and dispersed, making it difficult to share data or establish data connections; this is reflected in business and management. , various departments cannot carry out efficient collaborative operations, and the management cannot effectively conduct centralized management.

3. The existing freight forwarding system cannot meet the needs of business transformation to logistics services. It only focuses on the business process of a certain link and does not pay attention to the opening and expansion of the system.

4. There is no information system with customer service as the business philosophy. It only focuses on individual scattered businesses and does not have the information processing capabilities for comprehensive logistics needs of major customers.

Through the above research and summary, we believe that when freight forwarding enterprises transform into logistics services, they must use information network technology to achieve the following transformation elements:

1. Establish comprehensive logistics information management of enterprises The system needs to achieve the following goals:

a. Integrate and enhance the company’s logistics resources

b. Develop partner alliances and establish a network service system

c. Build Enterprise control management center and coordination center

d. Establish resource sharing and efficient business collaboration between departments

e. Establish a business operating system to handle various logistics links

2. Establish a transformation system from business management to customer management

Most freight forwarding companies proceed from the interests of their own departments and passively accept service instructions from customers, without actively carrying out logistics for customers. When reorganizing or optimizing processes, freight forwarding companies must change their traditional business concepts. Changes in concepts must be accompanied by changes in the company's marketing system, organizational structure, operating system, and management system.

3. Market-oriented, expanding from regional services to network-scale operations

This expansion strategy is not blind investment and construction, but based on market demand and the needs of its own business. characteristics, use an objective and developmental perspective to expand capacity, and use network technology to manage and control the business of each node, listen to customer feedback in a timely manner, and formulate efficient network service strategies.

4. From a decentralized business model to an integrated one Transition to a globalized business model

Existing freight forwarding companies often have many departments and scattered and unfocused businesses, forming a pattern of multiple profit centers that work independently, without forming the competitiveness of comprehensive logistics services that modern comprehensive logistics services embody. It is the company's overall synergy and competitive strength, a unified command and management center, a profit center, and multiple operation centers that will be the important guiding ideology for existing small and medium-sized freight forwarding companies to transform into logistics services.

5. Transform customers from satisfaction to loyalty through comprehensive logistics services

It is not difficult for a freight forwarding company to operate a shipment of goods for customers and satisfy them, but it must establish a customer base Loyalty may not be easy. This requires enterprises to have long-term competitiveness in serving customers and the ability to adapt to market changes. Enterprises must adjust their strategies or service models at any time as market demands change, and respond to customers at any time. If the freight forwarding company does not transform into comprehensive logistics services, it will be difficult to achieve these responses. Freight forwarding work summary 4

First of all, I am very grateful to the leader for giving me such an opportunity. I can step into the position of freight forwarder in XX, and feel the enthusiasm and meticulous attitude of every member of XX. This week is my third week of employment. During this period, with the great help of my leaders and colleagues, , I have improved in terms of software and hardware, laying a good foundation for better work. During my work, I not only learned work-related knowledge, skills and methods, but also learned how to be a person and how to deal with others. This is a life treasure that is more precious than anything and will benefit me throughout my life. Here I summarize the main aspects of the work I have done in these three weeks. If there is anything inappropriate, please ask the leader to correct it.

During these three weeks, I first had a general understanding of the process of freight forwarding import: receiving orders, applying for inspection, changing orders, customs declaration, paying taxes, releasing, applying, issuing cost and fee schedule, radioactive , unpacking, sampling and finally shipping.

After receiving the cargo information, you should promptly check the shipping schedule with the shipping company. If the cargo has not yet arrived at the port, ask if there is any arrival plan, and decide whether to apply for a 1-story height application based on the container volume. If the cargo Once you have arrived at the port, you must inquire about the ship name and voyage number, and promptly ask the customer for the documents required for inspection and customs declaration. After receiving the documents, you must organize the documents and check whether some important information on the documents is correct. , consistent, and ready for inspection documents. Generally, the documents required for inspection include: power of attorney for inspection, copy of bill of lading, packing list, invoice, contract, certificate of origin, inspection item confirmation letter, which must be submitted before the goods arrive. One day before applying for inspection at the port, you must confirm with the customer in writing whether there is wooden packaging or not. Freight forwarding work summary 5

Since entering the company in May XX, I have learned a lot and adapted to a lot of things. , This is a growing process for me, and it is also a harvesting process.

When I first entered the company, I felt like a young child. I was so curious about all the unknown things, and I was so cautious in doing things, learning to adapt in an unfamiliar environment. Life, adapt to work, and hope that I can integrate into this group as quickly as possible.

Since I have just come into contact with a new job, I don’t know much about the work information and nature. I can see that I will complete the leadership arrangements on time every day. When I first started working, I felt that this job was quite boring and torturing, but if I think about it carefully, I actually found that there are a lot of things to learn in it. I don’t know much about this job yet, and I don’t know much about this industry. I still know very little, so I want to understand this work as quickly as possible, hoping to complete the work as soon as possible and make my own achievements.

When starting formal work, you must first understand some freight forwarding documents and other things, and also help the order master to deliver some materials. This process is to understand the freight forwarding operation process and freight forwarding documents. The best time is also a good opportunity to get in touch with peers and understand their work patterns. I will pay attention to complete every task assigned and want to do my best.

Next, we newbies will be asked to learn about some international routes, international ports, and shipping company-related information, as well as international-related freight issues. These knowledge are also the most basic knowledge. , however, only after these most basic knowledge are mastered, will it play a good role in developing business. All colleagues are working hard to learn these valuable things.

Then we also started trying to contact customers. At first, the company gave us some contact information of customers we had cooperated with. We would call in the past to develop new customers of our own and continue to cooperate. We I will also find some company web pages on the Internet and contact customers according to the contact information above. This process is also very thought-provoking, very boring, but also very exciting, and I often get rejected. Sometimes I even give up on the other party before I even introduce them. I started to make phone calls. Gradually, I became more and more skilled in making phone calls. This is the process of self-improvement. As I contacted more people on the phone, the number of customers gradually improved. Then the number of customers increased. After that, we screened a number of customers who were likely to cooperate with us, analyzed the customers, understood their needs, and promptly followed up with customers who had asked about prices. These are key tasks for me and are necessary. Prepare things and hope that your wishes can be realized through your own efforts.

The work is gradually getting on the right track. When I am free, I will also think and reflect on the work. In this way, I have a new understanding, new ideas, new attitudes, and each person can work according to different circumstances. Customers will have different gains based on their own status. The most important thing is that no matter what you do, you must achieve value and achieve your goals through your own efforts.