How do beauticians chat with customers?

1. Customer's hobby. For example, reading, singing, traveling, climbing, swimming, steaming and so on.

2. You can appropriately put forward professional topics such as skin care, body care and makeup for customers.

3. The matching of clothes and jewelry.

The hot topic in recent days is best related to beauty and skin care.

If the beauty salon has new products or projects, you can also talk to customers.

6. Recent preferential activities of beauty salons, or problems related to gifts.

Taboo topic

1. Never argue with customers.

2. Don't bring your negative emotions to customers.

Don't pretend you don't understand.

4. Don't say the same topic over and over again. Otherwise, customers will feel wordy and boring.

Don't involve personal topics, such as age, weight and income.

(Don't ask this question unless the customer mentions it himself)

6. Don't talk about the management and interpersonal relationship of beauty salons.

7. Don't be surprised at what customers say.

general idea

1. Talk to different people.

People of different ages, positions and occupations have different language habits.

Therefore, the tone to be used for different types of people is also different. For example, if the customer is unmarried, never talk about parenting with the customer.

You should be patient with every customer. The most essential part of a person's knowledge reserve must be her interest. Even if you are completely uninterested in what the customer says, you might as well listen to it and expand your knowledge!

2. Think before you speak

Think before you speak. First think and then speak. This should be the rule of conversation.

First of all, you have to know the customer, know yourself and yourself, and have a proper understanding of the customer's personality and hobbies.

When talking, you should capture the customer's reaction or subtle expression, so as to find out whether the topic you are talking about is appropriate.

Be good at listening

Communicating with customers must not only vent their emotions, but more importantly, listen.

Don't jump to conclusions

(2) when communicating with customers, make a proper sound, indicating that you are listening.

Tell the customer that you are interested in what she says by asking some questions.

Be good at finding out what the customer doesn't understand from her words to avoid misunderstanding.