Should the customer be anxious with her if she is unreasonable?

Hotel interns come to talk to you.

Since we are engaged in the service industry, you must (I mean, you must) accept the unequal relationship between you and your guests. Although customers are not God, your boss can't pay you without customers, so to some extent, customers are really your parents.

You see, Degang Guo should give his parents a greeting every time he performs. Although you know this is a show, as an audience, you can still feel respected. It is the basic quality of a service industry employee to show due respect to them and even endure the unreasonable troubles of some customers. If you can't adjust this mentality well, you will never be satisfied in this industry.

Secondly, when I meet such a person who makes a hullabaloo about in public, my practice is not to argue with him at all. I have what you want, but I don't. I just can't help you

If I can't help my clients, I will definitely apologize. Even if it weren't for me, the guests would still make trouble, and I would only apologize again. I can't solve it anyway. The boss will solve it. Although there are already 10 thousand grass mud horses running by in my heart, I will never let my guests feel that I have greeted his ancestors 10 thousand times in my heart in words and expressions. The reason is that I said in the last paragraph that this is a question of professionalism.

Let me enlighten you again. In fact, it is unreasonable in public. It is the guests who are ashamed, not you. Just watch him joke. But if you argue with the guest, you will completely lose the initiative, because I said in the first paragraph that the relationship between the server and the client is not equal, so don't argue with him. If you treat a crazy person coldly, you show the service industry.

Finally, if you are really angry, as practitioners, we still have a lot of initiative. There are many ways to vent our dissatisfaction with second-rate guests. I won't tell you the details, you know it yourself ~

So in the end, I hope all friends can be as friendly as possible to our service staff ~ most of us treat all guests equally, and in most cases there will never be a situation of deliberately making things difficult for a guest ~ but if the guest officer of B deliberately makes things difficult for us, it may not be us who suffer ~