Is there anyone who writes notes when running business?

I summarized nine things that should not be said to customers, I hope it will be useful to you: 1. Not saying critical words. This is a common problem among many business people, especially new business people. Sometimes they speak without thinking. If you blurt out something and hurt others, you still don't feel it. Common examples are: the first thing you say when you meet a customer is, "It's really hard to climb up this building in your house!" "This dress doesn't look good and doesn't suit you at all." "This tea tastes really bad." Or, "You This business card is so old-fashioned! "Life is not as valuable as death!" These blurted words contain criticism. Although we have no intention to criticize and accuse, we just want to smooth things over and have an opening statement, but it sounds like this to the customer. Not feeling too good anymore. People often say, "I would like to hear a good word even if it is a good word." That is to say, everyone hopes to be recognized by the other party and everyone likes to hear good words. Otherwise, how could there be such a saying as "praise and encouragement turn idiots into geniuses, criticism and complaints turn geniuses into idiots"? Who in this world wants to be criticized? Sales personnel are engaged in sales and deal with people every day. They should say more complimentary words, but they should also pay attention to the appropriate amount. Otherwise, people will feel hypocritical and lacking in sincerity. 2. Eliminate subjective issues in business. It is best not to participate in discussions on topics that have nothing to do with your sales, such as politics, religion, etc. that involve subjective consciousness. No matter what you say is right or wrong, this is important to your business. Sales pitches are meaningless. Some of our newcomers have not been involved in this industry for a long time and have insufficient experience. In the process of interacting with customers, they inevitably cannot have the ability to control the customer's topics. They often follow the customers to discuss some subjective issues, and in the end there are differences in opinions. , although some people argue fiercely on certain issues and gain the advantage of "getting the upper hand", but after the fight, a business fails like this. Think about what is the point of arguing about such subjective issues. significance? However, experienced salesmen, when dealing with such subjective issues, will initially start some discussions along with the customer's point of view, but during the debate, they will immediately bring the topic to the product being sold. 3. Use less professional terminology. Some salesmen often treat customers as colleagues and are training them. They talk all about professionalism. How can people accept it? If you don’t understand it, how can you buy the product? If you can convert these terms into simple words so that people understand them clearly after hearing them, then you can effectively achieve the purpose of communication and achieve smooth product sales. 4. Don’t exaggerate or exaggerate the functions of the product! With this untrue behavior, customers will eventually know whether what you said is true or false when they enjoy the product in the future. Just because you want to achieve temporary sales results, you cannot exaggerate the function and value of the product. Once a dispute arises, the consequences will be disastrous. Any product has its good sides and shortcomings. As a salesperson, you should stand from an objective perspective, clearly analyze the advantages and disadvantages of the product with customers, and help customers "shop around". Only by knowing the market conditions well can customers accept your products with conviction. Remind salespeople that any deception and exaggerated lies are the natural enemies of sales and will make your career short-lived. 5. It is forbidden to use offensive words. Many salesmen tend to attack competitors when communicating with customers. Some people even say that the other party is worthless. This will cause resentment to prospective customers because you are standing on the same side when speaking. Looking at the problem from a different perspective, not everyone may stand in the same perspective as you. If you act too subjectively, it will be counterproductive and will only be harmful to your sales. I believe that with the development of the times and the strengthening of the corporate culture of various companies, this kind of behavior that does not respect business ethics and offensive words will never become popular. 6. Avoid talking about privacy issues. When dealing with customers, the main thing is to understand the needs of the other party, rather than talking about privacy issues. This is also a mistake that our salesmen often make. Some salesmen will say, I am talking about my own privacy issues, what does it matter? Even if you only talk about your own private issues and don't talk about others, can you tell the truth about your marriage, sex life, finances, etc., can it make substantial progress in your sales? Maybe you will also say that if we don’t talk about these things with our customers, it will be difficult to carry out business by directly talking about the topic. There is no harm in talking. In fact, this kind of "gossip" talk is meaningless. It is a waste of time not to talk about it, and it is a waste of your sales. business opportunities.

7. Ask less questionable topics. During the business process, you are very worried that prospective customers will not understand everything you say, and you constantly worry about the other party not understanding what you mean. Questioning the other party, "Do you understand?" "Do you understand what I mean?" "?", seems to be questioning these objectionable topics in the tone of an elder or a teacher. As we all know, from the perspective of sales psychology, if you always question the customer's understanding, the customer will feel dissatisfied. This method often makes the customer feel that they are not respected at the same time, and rebellious psychology will also arise. It can be said that it is the key to sales. A big no-no. If you are really worried about the potential customer in your very detailed explanation, you can use a tentative tone to understand the other party, "Is there anything I need to explain in more detail?". 8. Adapt boring topics. There are some boring topics in sales that you may have to explain to customers, but it can be said that no one likes to hear these topics. However, due to business constraints, it is recommended that you make such words simpler and use summary to pass them by. If there are some very important words that you must explain clearly to your customers, then I will find some short stories and jokes that they like to hear during your explanation, to stimulate them, and then return to the topic, maybe like this The effect will be better. 9. Avoid indecent words

Please adopt them