Why do subway civilization guides become "network celebrities"?

Zhang Licheng, the guide of subway civilization, became a "network celebrity"

"Special weather, cherish health, eat breakfast, health comes first", "Look at your feet first, then look at your mobile phone" ... People who often take Line 6 at Dongsi subway station in the morning and evening rush hours must be familiar with this sound. The gentle and amiable tone comes from Zhang Liwen, a 57-year-old subway civilization guide (see the first from the left in the picture), who weaves everyday service terms into "jingles" and is called "smiling eyes" by passengers.

Civilized tour guides become "network celebrities"

Zhang Liwen's figure is often buried in the crowd, but his voice can stand out from the noisy crowd. Zhang Liwen compiled the warm tips into small paragraphs, which left a deep impression on the passing passengers. After his tour guide video was posted online, it attracted a lot of praise and was called "smiling eyes" in the Beijing subway.

65438+1At 8 o'clock in the morning on October 20th, the Beijing Morning Post reporter found the "Internet celebrity" tour guide wearing striking yellow overalls through voice among the crowd at the subway station. As he was still working, Zhang Liwen didn't talk to reporters much. After a train slowly left the platform, people waiting for the next train quickly poured into the platform. At this time, while reminding everyone to line up on both sides of the car door, he conveyed the message of being a civilized passenger. "Don't crowd, line up, welcome the Winter Olympics and be a wonderful Beijinger."

As soon as the underground iron gate opened, another small reminder rang out from the crowd, saying, "Don't worry about taking the subway, don't run, just enter the station on time, walk on time, make two stops in the rush hour within 3 minutes, and you will arrive in Lucheng in a blink of an eye." "Wait 60 seconds, don't rob the door." As the doors closed, the train slowly left the platform. Zhang Liwen turned to face the train and greeted the passengers.

You have to go to the bathroom.

Every morning and evening during the rush hour, Zhang Liwen repeats this series of actions, but his jokes are constantly updated. Remind people to pay attention to the heat in summer, remind people to keep warm in winter, emphasize the importance of early morning, and don't forget to tell everyone to go to bed early at night.

10 at 9: 00 am, with the end of the morning rush hour, Zhang Liwen and his colleagues' work for the day came to an end temporarily. Taking off the megaphone, he came to the iron cabinet in the corner of the platform, took out a kettle and took a few sips. "I have been thirsty all morning, and I have to add water several times in the middle, otherwise I can't stand the sound." "Cover the bottle cap, Zhang Liwen said with a smile," but I dare not drink too much, otherwise I have to run to the toilet, which will delay things. "

Zhang Liwen, 57, worked as a civilization guide at Dongsi Station for four years. At first, he felt that his body could not stand it. "I stood for more than two hours in the morning, and my back hurts. I want to lie down and rest when I go home." After a week of persistence, Zhang Liwen found himself more and more motivated. "As soon as I got on the podium, I was full of energy, and these words blurted out. At first, I may just want to say one thing. I thought about it for a while when I went home, and it slowly became a paragraph. "

Zhang Liwen said that his jokes also came from life. Zhang Liwen pointed to the escalator behind him and said, "I have seen it many times. It's time to get off the elevator They didn't look under their feet, dropped their mobile phones on the ground and said nothing. They almost tripped over themselves, so I made up a joke. " Besides, jokes about welcoming the Winter Olympics and building a civilized Beijing News were also invented by Zhang Liwen according to the current social hotspots. "We stand in this subway station and represent the image of Beijing, so that foreign tourists, even foreign tourists, can feel the breath of the new Beijing."

The warm service was praised.

Zhang Liwen's efforts were not in vain. His unique guidance mode and the words "Have a nice trip" and "Have a safe trip" made many passengers stop. During the interview, the reporter saw that many young people with mobile phones looked up and their eyes fell on this civilized guide who always smiled. There are also many people who are in a hurry to slow down, smile at Zhang Liwen and say "You are great"!

For Zhang Liwen, the encouragement of passengers has become his motivation to better serve subway passengers. "There are also passengers who come to take photos with me and send banners." Zhang Liwen recalled that a young girl had to take Line 5 every day and then transfer to Line 6 to go to work. One day, the girl said she wanted to change her job, so she didn't pass by here. She came to say goodbye because she was thinking of the guide who had always given her an optimistic and positive attitude. "I didn't know that I could give people such a warm feeling, which made me more determined. I must do this job well in the future."

At the same time, four years' experience as a civilized tour guide has also made Zhang Liwen feel the improvement of the civilization of Beijing subway passengers. "In the past, there were indeed more people who jumped the queue and violated the rules than now, and many people did not listen to advice. It's different now. Passengers' own civilization has improved, and their awareness of maintaining order has also increased. Sometimes they will stop uncivilized behavior on the spot. So I often say that our aim is to serve passengers and learn from them.

Zhang Liwen's efforts were not in vain. It should be said that the hard work of all civilized tour guides has not been in vain.