Communication skills with superiors and subordinates-speech and eloquence

1. How to coordinate with subordinates

In addition to the ability to command, supervisors also need to have the skills to communicate and coordinate with subordinates. The skills in this area include the following:

　1. Short communication time is worse than long time, and frequent communication is worse than less time.

More communication will show affection. Don’t communicate for too long. If you talk too much, you will lose words. Frequent and short-term contact with subordinates will make it easier for subordinates. Being close makes it easier to know that you are paying attention to him and caring about him.

2. Be the first to express your opinions

When there are problems to deal with, subordinates will all stare at their superiors. If they do not clarify their attitudes and actions in time (even if they are wrong), their subordinates will You will think your boss is incompetent. Similarly, if you want to get along with your subordinates, you must first put down your "arrogance", don't be condescending, and behave appropriately.

3. Strengthen the relationship with your subordinates

Use some small techniques, such as writing a thank-you note in person, asking the superior to call him, and inviting employees to tea and meals. Praise small progress immediately, or conduct home visits, show a certain interest in employees' lives and families, walk around frequently, say hello, and sometimes send small mysterious gifts.

4. Let employees help solve problems

Today’s employees are skilled and generally enthusiastic about contributing their strengths to the group. In fact, their understanding of their work. Know better than anyone else. Therefore, asking employees to help solve problems can not only effectively use valuable resources, but also create an atmosphere of cooperation and participation.

5. "Expose others but not their shortcomings"

Criticize people but do not expose their "skin". There are many people at the scene. Even if your subordinates do something wrong, if you reprimand them in front of everyone, it will deeply hurt their self-esteem and make them think that you no longer trust them, thus creating great resistance. Remember: Praise should be given in a crowded place, criticism should be spoken alone, especially reprimands by naming names should be avoided as much as possible.

6. Hold an open-minded spirit

Even saints like Confucius said: "When three people walk together, there must be my teacher." What's more, we are all ordinary people, and we only need to communicate with each other. Looking at each topic, different people from different perspectives must have something worthy of recognition. Don't have an inflated mentality. You should listen carefully to other people's opinions and create a good communication environment. Don't isolate yourself from people thousands of miles away, and don't look down on anyone. .

7. Have a generous attitude and the ability to distinguish right from wrong

Many superiors complain that employees do not communicate with them. Just imagine, when employees communicate with you with confidence and passion When you feel annoyed, don't put forward opinions or suggestions about your achievements, and don't be embarrassed, let alone seek personal revenge. This will actually lower your image. For high-level leaders, superior leaders will not lose their prestige because of humility, so there is no need to act out "The Emperor's New Clothes".

8. If you want to convince others, you must first convince them.

As the saying goes: If you want to convince others, you must first convince them. Even if there are a hundred reasons for persuasion, don’t forget to let employees finish their opinions first. Don’t even refuse to listen. Failure to listen is equivalent to canceling others’ right to speak, which is the most direct manifestation of distrust. No matter how right you are, you must let the other person speak clearly, and then ask the employee to think about the problem from his perspective and let him see how to solve it in his own position. If he puts himself in his shoes, it is likely that the two of them can reach an agreement.

9. Communication should separate life and work

Many leaders often mix things at work and things in life, often because they have a similar personality to someone Or hobbies, they are very suitable in life. In Li Yunlong's words, you can pee in a pot, and transplant the good feelings in life to your work. This is also the most difficult aspect of communication. Communication must clearly distinguish the occasion of communication, the content of communication, and the results of communication. For example: If a superior and a subordinate have similar temperaments, you can have a drink, eat or have fun after get off work.

When a subordinate is short of money, you can lend him money, but you must not give the rewards that other subordinates should receive to the subordinates who are "compatible with you" as your own generous funds.

Through these tips, you can strengthen your relationship with your subordinates.

2. How to communicate with your boss

1. Be familiar with psychological characteristics and communicate psychologically

Just like interacting with other people, you need to conduct psychological communication. communicate. Superiors are also human beings, and they also have emotions and desires. If you are not familiar with the psychological characteristics of your superiors, you will not be able to have good emotional communication and achieve emotional consistency. The working relationship between superiors and subordinates cannot completely disregard emotional relationships. The psychological closeness and mutual support between superiors and subordinates will reduce mutual friction incidents and conflicts. On the contrary, if the emotional differences are large, psychological collisions will inevitably occur and affect the working relationship. The purpose of understanding and familiarizing yourself with the psychological characteristics of your superiors is to better handle work relationships. You should not have personal motives and do what they want in order to please your superiors. Leaders' work requires support and help from their superiors. For the sake of the organization's common goals, they sometimes need to give suggestions and advice to their superiors. These cannot be effective without good psychological communication. Social psychology research believes that the frequency of communication plays an important role in establishing interpersonal relationships. If you do not interact with your superiors and adopt an avoidant attitude, it will be difficult to achieve a consistent understanding with your superiors. Without a consistent understanding, mutual support, coordination, and cooperation will be greatly affected.

2. Obey the leadership of superiors and do not adopt an exclusive attitude

It is the minimum organizational principle for subordinates to obey their superiors. Under normal circumstances, the decisions and plans of superior leaders cannot be all wrong. Even if sometimes superiors consider the overall situation and conflict with the interests of small units, they should obey the needs of the overall situation and should not resist and do nothing. What's more, some people have conflicts with their superiors and adopt a resisting and rejecting attitude even though they know that their superiors are right. This is even more inappropriate. Emotions cannot replace reason. When leaders deal with work relationships, they not only have emotional factors, but also need to deal with problems rationally. Backing, resisting, and rejecting are not effective ways to improve the relationship between superiors and subordinates. After a conflict arises between a subordinate and a superior, it is best to communicate with the superior. Even if the superior makes mistakes in his work, do not dwell on the superior's shortcomings. Timely psychological communication will increase psychological compatibility and adopt an attitude of understanding, support and friendship.

3. Dare to point out and make up for the mistakes of superiors, but do not necessarily use harsh words

When superiors make decisions, make plans, and implement commands, they are limited by various restrictions, and it is inevitable that things will happen. Mistakes. After discovering a leader's mistake, you cannot please your superiors, do what they want, and help them spread, nor should you be afraid that your superiors will be unhappy and remain silent. Instead, you should point them out in a timely manner so that the mistakes can be corrected as soon as possible. Only in this way can losses be reduced. Otherwise, wrong decisions and plans will spread and develop, and one day they will not only harm the organization, but also themselves. Of course, pointing out the mistakes of superiors does not necessarily require harsh words. Some people think that "loyal advice that offends the ears is good for one's actions, and good medicine that is bitter to the mouth is good for the disease." But they don't know that if the purpose of curing diseases can be achieved, wouldn't it be better if good advice that is not offending to the ears and good medicine that is not bitter to the mouth are good for the disease. When you point out the mistakes of your superiors, you don't necessarily have to talk about the disadvantages or say that others are wrong. Sometimes the superiors may not be able to bear it psychologically. You might as well adopt a tactic of "taking detours to get straight" and take a detour route, which may lead to gains in gains. to achieve better results. When Chu Ling talked about the Queen Mother Zhao, there was no objectionable words or fierce words throughout the article. In a harmonious and friendly atmosphere, it successfully helped the Queen Mother correct her mistakes. His critical methods are worth learning from. Pointing out the mistakes of superiors should not be like pouring beans into bamboo tubes and dumping them. Instead, we should consider how to make superiors accept them. Otherwise, criticizing or complaining will not only have no positive effect, but will also increase friction and conflict. For the mistakes of superiors, we should also promote the spirit of "making up for the mistakes" and help the superiors make up for the defects. We should not stand aside and watch jokes or even be sarcastic. This negative attitude toward communication can lead to tension and indifference in the relationship between superiors and subordinates. If you have any good suggestions for your superiors' work, you should put them forward in a timely manner. When making suggestions, you should avoid using a coercive tone and method. Coercing your superiors to accept them is often counterproductive.

4. Think about problems from the perspective of superiors, and do not force superiors to make things difficult for them.

It is self-evident that superiors should care about, help, and support subordinates. However, in interpersonal communication, especially when communicating with superiors, subordinates often suffer from non-emotional empathy psychological barriers, that is, they do not put themselves in the superiors' shoes and consider the situations encountered in actual work, and make demands on their superiors without being divorced from realistic subjective and objective conditions. If If it cannot be achieved, then "attack" will be carried out. There are also difficulties for superiors in their work. As a leader, if you can often think about your own inability to meet the requirements of subordinates, you will understand the difficulties of superiors, be considerate of their difficulties, and avoid adding unsolvable problems to superiors.

5. Be patient when communicating, and be able to withstand setbacks and repetitions.

Subordinates will inevitably have to make work suggestions to their superiors, and they must be patient when making suggestions to their superiors. Generally speaking, superiors are wiser than subordinates, but this is not entirely the case objectively. On certain issues, it is normal for subordinates to have a higher understanding than superiors. The examiner had to read the article Fan Jin wrote when he passed the examination several times before he could "understand the meaning" of it. Such cases sometimes happen at work. When the subordinates have a higher understanding than the superiors, in order to obtain the support of the superiors, they must have the spirit of not being afraid of setbacks and repetitions. They must repeatedly explain their views to the superiors, and gradually make the superiors understand the content and benefits of the new suggestions, so as to convince the superiors. , the purpose of obtaining superior support. Sometimes, because the superior does not understand, it may lead to accusations and criticisms. At this time, you must not be discouraged. You should bravely accept setbacks, misunderstandings and accusations and continue to persevere. If you lack the spirit of perseverance, your good wishes will die in the midst of hardships. If you persist, sometimes there will be a "dark willow" situation.