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Does Ping An Auto Insurance charge money for delivering insurance policies to my door?
This is also a question I want to ask. Every time the delivery staff came, they asked me to sign four sheets and then swipe my card or pay cash (I talked to the agent on the phone, and she said it was OK).
After payment, the delivery person must take away all the documents except the credit card stub, and do not give cash receipts. The formal policy will take another two or three days to be delivered. When calling 95512, customer service always emphasizes how the China Insurance Regulatory Commission is doing and how Ping An’s delivery people are doing. They don't care at all about the worry and fear of the car owner. I am a poor person and I am not afraid of being laughed at if I say it. A few thousand dollars is indeed a bit worrying.
I have also made suggestions to Ping An Insurance many times. It is recommended that the policy information, payee information, name of the delivery person, ID number and other information be notified to the car owner via text message before sending the policy, so that the car owner can verify the authenticity of the policy and the delivery person. Ping An Insurance only provides the first item.
In 2007, Ping An began to use telephone car insurance as a breakthrough, pioneering official direct sales of insurance in China. It has increased by more than 100 for three consecutive years, and its proportion in total auto insurance premiums increased from 4.4 in 2007 to 14.4 in 2009. In 2009, Ping An's phone auto insurance was the first to achieve a profit of 1.5%, announcing the success of the auto insurance e-commerce model in China, and this experience was quickly adopted by the entire industry.
What you are describing should be Ping An’s phone sales, where the contract is issued first and then the card is swiped, but cash is not accepted. Under normal circumstances, he should go twice. The first time, he will bring the payment notice and insurance policy. You sign the insurance policy, he takes it away, and you leave the payment notice; the second time is to deliver the insurance policy to you. I also encountered this situation two days ago. I flatly refused on the phone. I will give you the money, but if you don't come, who will I go to? There are too many insurance companies now. Ping An would not have thought of it. How can such a competitive market be so stupid? You print out the insurance policy and give it to me, and I'll send you the money in two days, okay?
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