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How to create a relaxed conversation atmosphere?
Of course, if you are half an expert in the customer industry, so much the better. Don't worry at all. There's no topic. It is estimated that the customer is unwilling to end the conversation. But not everyone can become a semi-expert in the customer industry when they first come into contact with customers. What should you do?
If you don't know anything about the customer before, find a topic from the customer. Clothes worn by customers, watches and jewelry worn, mobile phones used, tea drunk and so on. You can bring out all the topics, then add some hot news, and you can start chatting in a moment.
Tell me a wonderful experience.
I have a client, a 40-year-old elder sister. I only met her twice, because I didn't get any effective information because of the short meeting time. But from the first time we met, I insisted on sending her happy messages on weekends.
Later, I went to see her once. It's raining hard, and her home is close to her work place. She came to work on foot, so I said, Sister A, look at the heavy rain. Although it's not far, the shoes must be wet when you walk back. Let's go back in my car.
She hesitated at first, and then she saw that it was really raining hard, so she got on my car. But there was a traffic jam and the nearest road to her house was blocked, so I had to take another road. Who knows that the road was under construction and was closed, so I had to follow the traffic, but it was already going to her house in the opposite direction, which made me embarrassed and did a bad thing with good intentions.
I kept apologizing to Sister A, but she comforted me. Because we can't turn around and go back, we can only take a further detour. In that case, we opened our mouths and got a lot of useful information from MacKay.
She didn't have to walk 10 minutes to get home. It took her 40 minutes to go home in my car that day. Although her goal is great, her disadvantage has become an advantage. When we got off the bus, we had a good chat.
How did I talk?
I started with the traffic jam. When talking about the increasing number of private cars, I asked her if there were any private cars at home and who drove them. Later, I actually talked about that she had a daughter who just graduated from college, and even I knew where her daughter worked. This is a great harvest.
Therefore, as I said before, we must hide the problems in the topic one by one in a relaxed atmosphere, just like the boss telling stories. Of course, the premise of all this is to recite MacKay and then jump out one by one without thinking about MacKay at all.
I'll tell you a case about how to inspire your own strengths to give small gifts.
Client C and I used to be colleagues in the same department, but later they were transferred. At that time, in the same department, I participated in the activities of several departments together and had a good time with a group of colleagues.
I like photography. When I go out to play, I always take pictures of beautiful scenery, delicious food and colleagues with my camera. I also like to capture some funny scenes. Everyone likes me to take pictures of them. So when I was thinking about giving a gift to client C, I thought of the photos I took.
C missed working with a group of colleagues, so she made a video of the photos she had taken before, added some funny words and accompanied with warm music, which made people immersed in memories.
It took me almost a week to finish this video. At first, I didn't even know how to use the software to make videos. I just found a tutorial online and learned it step by step. I searched dozens of background songs, listened to them one by one, and picked them one by one before I picked out a satisfactory one. Photos are also screened one by one, arranged in order, matched with effects, matched with words, polished in various ways, and finally made a title to complete the video.
Send it to other colleagues after completion, and I will send it to C after everyone likes it. Although gifts don't cost money, all transactions are because of love. With love as the starting point, customers can naturally feel your intentions.
Summary: I like chatting with people, but I never have a routine. I can say whatever I want and go wherever I want. I am very happy after learning MacKay, and I have no worries about chatting. I know from my own experience that human feelings are really useful, and now they are used in all aspects of work and life with great results.
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