Break the ice of business etiquette, social communication and interaction

When attending business social activities, you often meet strange faces. Assuming that your clothes are very dignified and suitable for this occasion, as mentioned earlier, good clothes can give you a positive first impression and fire your first shot in social situations. You checked your body language, stood up straight and showed confidence. Well, at this time, your "successful journey" has already started. The next challenge is: how will you integrate into other people's communication groups and how will you become the focus of others' eyes?

People often talk to each other in small groups in social situations. Now think about it: if you are a newcomer, how will you quickly and naturally integrate into these small groups? You may have thought about the following questions consciously or unconsciously:

1. What is my strategy and how should I express myself?

2. How do I get close to this group?

3. Why do I feel a little embarrassed when approaching strangers?

4. How do people in this group feel about my participation?

5. Do I look confident?

6. Will they like me?

You need to pay attention to how to debut when you participate in activities on any occasion. Almost everyone will pay attention to the entrance of the room and learn to use "admission". Remember, this is a window of opportunity. Many people often have a misunderstanding that they only need to "show up" to participate in activities. And those who know how to grasp the space will never rush in. Instead, they will take a little time to prepare carefully. Being clear about your purpose and knowing how to achieve it with a clear mind is an important prerequisite for your success in any situation.

Whether participating in business activities or social activities, you must first make clear what the agenda is and what the purpose of your participation is. Of course, you shouldn't go aimlessly. You should generate a reasonable plan in your mind according to the agenda and promote your company or yourself on the basis of this blueprint.

No matter where success appears, it always favors those who are prepared. Are you ready for the meeting? Sales meeting or business lunch? Did you do the anchor work and introduce yourself before the opening? Make sure these preparations are foolproof, and then focus on your destination-the occasion to participate in the event. Who do you need to see? Be sure to think and understand the person you should have met before. Remember, as a guest in social occasions or business activities, what you must accomplish is to show yourself, your company and its products in a way that makes others feel comfortable.

In business social occasions, it may be a bit challenging for you to meet unfamiliar people, introduce each other and start an "ice-breaking" dialogue with each other, but it is a challenge for anyone. People who relax in social situations are often those who are good at repeated practice and have a plan in mind. Who creates perfection? The stars on the stage, the stars we see in the sports field, all try after mastering the basic skills under the stage. The experience of athletes has been proved to be effective, and I believe it will also improve your social skills.

Introduction: Politeness is the golden key to human public service-Su Song Negi.

The research results of Harvard University, Carnegie Foundation and Stanford Research Institute point out that:

Quality, personality, soft skills and ability all convey a message-the ability to deal with people. You can successfully get a job and keep it, of which 15% is willing to come from technology and knowledge; And 85% of being a leader in the workplace comes from your ability to deal with others. Today, your philosophy of dealing with people plays an unprecedented role in what kind of professional height and personal goals you will achieve.

Understanding the art of conversation means that you must first understand that "conversation" is a two-way interactive interest, that is, both sides share their views and ideas and express their concern for each other. The so-called ice-breaking topic (small? Speaking is an important skill in dealing with people. The dictionary defines "ice-breaking topic" as a friendly conversation about some unimportant things, especially between unfamiliar people.

Breaking the silence is a conversation skill, which is just what people say to show politeness. It doesn't need anything novel and profound, but it can easily break the deadlock, establish contact between two people or determine the basis of the same topic, and make the other person feel happy and relaxed.

Remember to keep reading newspapers or Newsweek, learn to keep pace with the times, keep up with the local, national and international linear pace, and grasp the pulse and breath of the times, so as to add some interesting and valuable conversation materials in daily communication, and others will think that you are well-informed and diligent. However, don't be self-righteous and don't act like you know everything. Really wise people are often a little "stupid" and always shy to ask questions.

Learn to turn your attention to others, not just your own land. Many times, it is easy to ignore each other's feelings by talking too much about their own topics. A self-absorbed and endless conversation may make the other person bored and inadvertently create an image of paranoia, arrogance and arrogance-remember, the so-called "communication" includes both "communication" and "interaction". Don't always dwell on topics you like or are good at.

It is impolite to interrupt other people's conversation, so that you will not only interrupt the other person's smooth thinking, but also dispel the original cheerful mood when others speak; In addition, don't be smart enough to finish what others haven't finished-when the other person stops to find the right words, don't worry about his incomplete sentences. You may feel that you are helping others, but you don't know that you have left the impression of being anxious and impatient.

Only when you have to tell the other person something at once can you interrupt the other person before he has finished-but even in this kind of invitation to Rouen, you should first remind the other person with "Sorry to interrupt you" or other polite expressions.

Listening is a virtue, listening is an art, and appreciation is a kind of accomplishment-paying attention to other people's opinions and making appropriate comments with sufficient reasons is a basic respect for others, and it can also greatly reduce the "error rate" of words for yourself. As the saying goes, if you talk too much, you will lose it. If you speak too freely, you will often destroy the art of speaking, and it is easy to give people the impression that they lack opinions. In fact, pause and silence are as beautiful as "blank" in painting, and show that you are a patient and considerate person.

Have you ever noticed that the most talkative people are often the best listeners? Understand that listening is a conscious art and requires a lot of training, especially when you are facing people who are not so good at expressing themselves. Please remember:

N be sure to look at each other and always pay attention to the change of their voice;

N pay attention to the content and let the other party finish the whole idea before replying;

N if you don't understand, you should be brave enough to ask questions;

N When you disagree with a certain point of view, keep restraint and calm; Allow the other person to finish first, and then try to summarize what they said to ensure the correctness of your understanding;

N Ignore distracting, confusing or irrelevant content;

Don't completely ignore the response-in some cases, hiding in the maze may be a good idea, but you need to focus on the main problem;

Another point of listening skillfully is that you need moderate feedback, that is, let the other person know that you have understood what he said. If a person speaks slowly or seems hesitant, don't rashly try to help them say what they want to say-this will obviously show your impatience and rudeness, almost as rude as fidgeting in your seat when you look at your watch or talk to others.

"Thinking" or, more accurately, "thinking for others" applies to all situations in communication and interaction-it includes not only choosing the topic to talk about, but also observing the listener's reaction. Remember, before you speak, you must think twice whether the other person wants to hear what you are going to say.

Try to avoid talking with others about topics that you are unfamiliar with or can't fully control, such as:

N the health status and daily eating habits of the other party;

N the price of things-very vulgar;

N personal questions, such as "How much do you earn";

Unfriendly gossip;

N joke-you may be labeled as a vulgar fool;

N Talking about controversial topics among people you don't know;

Before you are ready to leave, you must finish talking with each other. Before you walk away, you can say, "Nice talking to you. I hope we can meet again. " .

After reading the above principles and skills, are you a little eager to try? In fact, it is not difficult to "break the ice" for each other's interaction and open the door to successful communication. Let's make a short list for you. I hope you can keep it in mind and always remind yourself to "pay attention". From here on, let your interactive ability advance by leaps and bounds!

Eat something before the event, and don't make the people at the event feel hungry-even if you are really hungry, remember that the reason why you are invited is not just to enjoy the food.

Upon arrival, take the initiative to report to the key figures of the activity organization, which is a good way to show the company's image on the front line of business and social interaction. Remember: when you participate in business activities, you represent your company. The starting point of participating in the activity should be clear to the internal management of the company, and all participants who go out should do it. If you are a company leader, you should set a good example for your subordinates. The behavior of leaders is always an example of the behavior of subordinates.

Strengthen and respect each other with warm greetings and cordial handshakes, and make yourself look gregarious and have good team spirit.

Ask first and get permission Hold out your hand. "Hello, can I join your conversation?" This is what others will do to introduce themselves.

Avoid situations of intervention. For example, it is not convenient to interrupt when you see two people talking; Usually, it is more appropriate to talk with three or more people.

Shake hands with everyone and don't miss anyone in a small area.

It should be noted that in today's world where public image is highly concerned and is prone to dissent, we should avoid unnecessary body language that may cause misunderstanding by others in business situations. More importantly, you should resist other people's inappropriate body language. If someone is too ambiguous about you in business, you should learn to maintain your self-image. The simple way is to take a step back and avoid further contact with each other.

If it is a small party, you should try to have a short talk with everyone and let others know that you exist.

No matter where you are-business gathering, large conference, cocktail party or private dinner, remember not to be shy and learn to show yourself confidently. There is a simple formula that tells you how to grasp the appearance and maneuver in this space. The formula is: show which environment you belong to.

Shaking hands is an important skill that can help you. When you approach a group of people, smile, shake hands with the person closest to you, and if appropriate, say your name and company name. Remember to contact everyone in the group. Don't just shake hands with one person, just say hello to others-people who don't shake hands will feel neglected.

You may already be a member of this group. When a new person wants to join, people in the group should remember: welcome the new person openly, and don't appear closed or make people feel inaccessible. Ask yourself, "Do I want to be shut out?" Perhaps, this newcomer may be your potential customer or someone of great value.

Always show your soft skills when interacting with others. According to an American economist's research, 86% of company leaders think that soft skills are one of the most important criteria in their employment conditions.