Why is the collected human resource information lost?

The information is distorted because the content itself is not easy to convey clearly.

Information distortion is due to signal interference during communication.

Information distortion is due to too many communication and transmission links.

Generally, it is easy to cause information distortion in the communication process, which is also the main reason for misunderstanding between the two sides. If the information distortion is serious in the communication process, it will not only affect the interpersonal relationship between the two parties, but also affect the normal development of enterprise work, and even affect the survival and development of enterprises.

The information is distorted because the content itself is not easy to convey clearly.

For example, a manager asked employees to buy a "light gray" cloth in the market. This "light gray" is a vague concept. It is difficult to form a clear concept in the minds of employees. However, if employees ask the manager for a sample cloth at this time and go to the market for comparison and appraisal, it may be easier to purchase. Furthermore, if the company has clear professional technical indicators for the purchased fabrics and strict and professional classification standards for the colors of fabrics, it will be easier and simpler to obtain accurate information.

For this kind of information that is not easy to convey clearly, it is necessary to use crutches to make it clear or accurate. This "crutch" can be a sample, a photo, a schematic diagram, a drawing, a standard, a parameter, a table, or even a demonstration action. With these crutches, employees can truly understand the tasks assigned by managers and understand the specific requirements of the tasks. "crutch" is a sample template confirmed by everyone.

In most teams, these crutches are readily available, as long as you know how to use them. If the team lacks such crutches, managers can also actively make some.

If what managers say has certain regularity, employees can use charts to show the information they receive, and then give it to managers for confirmation to see if it completely covers the requirements of managers; If what the manager explains is vivid and intuitive, you can write it down in the form of thumbnails, and then confirm whether your understanding is consistent with the manager's requirements, or what is missing, and repair and reconfirm it in time; If the manager asks employees to order some materials or parts, but no samples of such materials can be found in the enterprise, they can go to the market to seek some objects or samples according to the manager's description and give them to the manager for confirmation, so that the employees' work can meet the needs of the manager better and faster.

Information distortion is due to signal interference during communication.

If managers and employees are not in the same place, they can only "send and receive" through various remote communication means. In this case, it is best not to rely on only one information channel. For example, it is easy to misunderstand simply by telephone. If the manager arranges the work by telephone, but may still lack the corresponding background information, and then confirms and communicates with the employees by email, he may get more support information, so as to better understand the manager's intention. If they then fax their understanding of the work to the manager in the form of manuscripts and drawings, and the manager calls to confirm their understanding, they can work safely.

These phone calls, text messages, faxes and emails should all be common tools for managers and employees to "confirm" (we will talk about "confirmation" in detail below). Of course, while ensuring the correct understanding of team members' intentions, we should also pay attention to the cost of confirmation, that is, the cost of information transmission and time cost, and we should not confirm it through unlimited multi-information channels for foolproof. However, in most cases, "double information channels" confirmation is more valuable.

There are also many people who are careless in this respect. Many people know how to do these things well only after suffering.

Information distortion is due to too many communication and transmission links.

The more links information passes through, the easier it is to be distorted, especially the information passed on by word of mouth.

For example, Jia, the production director mentioned above, is very dissatisfied with Li, the sales director. In addition to emotional reasons, the staff who conveyed the information did not tell Jia the truth correctly, which is also one of the problems.

Here's a joke to illustrate the problem:

The first person said "there was a heavy snow in Siberia", but the second population became "there is a goose feather in Siberia" and the third person said "there is a goose in Siberia".

In the process of "sending and receiving" with intermediate information transmission, we should try our best to confirm with the person who actually arranges the work task. If you must rely on communication to accept the task, you should also try to seek confirmation and confirmation of relevant written materials. Otherwise, there will be jokes like "Siberian goose down".