The ability of room attendant.

The ability that a room attendant should possess

1. Good conduct and professional ethics

Due to the characteristics of his post, the staff of the housekeeping department, especially the floor attendant, will often go in and out of the guest's room and have access to the guest's luggage, including some valuable money and things. If you don't have good moral quality, you will get evil thoughts when you see money, and you will take away the guests' belongings by taking advantage of your work, which will bring immeasurable losses to the image and reputation of the hotel.

2 Good working attitude, down-to-earth and hard-working

The housekeeping department's main job is cleaning and hygiene, such as room hygiene, public hygiene, washing clothes and linen, etc. Therefore, employees working in the housekeeping department must be not afraid of dirt, work hard and have the spirit of hardship.

3 have a strong sense of hygiene and service

Since the housekeeping department's main job is cleaning and sanitation, in order to do this job well, the waiter must have a strong sense of hygiene and service, otherwise it will be impossible to do the housekeeping department's job well and provide satisfactory services to the guests.

4 master the basic knowledge of facilities and equipment maintenance

There are generally many facilities in hotel rooms, such as various lamps, air conditioners, carpets, curtains, stereos, televisions, writing desks, etc. Although these facilities should be taken charge of by hotel engineers according to hotel regulations, the housekeeping department should be responsible for the usual maintenance work. Attendants in the housekeeping department must take advantage of the opportunity of cleaning in the guest room every day to do a good job in maintaining these facilities. Moreover, some small maintenance projects, such as changing fuses, changing power sockets, changing light bulbs, etc., are generally handled by the housekeeping department. It can be seen that the waiters in the housekeeping department should have certain maintenance knowledge of equipment and facilities.

5. Have a certain level of foreign language

When receiving foreign guests, the waiter should be able to provide services to the guests in an appropriate intermediary language. Otherwise, once you meet a guest from abroad, the housekeeping staff can't provide services with intermediary language, or even make some jokes, which will affect the service quality and seriously affect the image of the hotel in the eyes of the guests;