I sent an instant sea cucumber in Tong Yuan the other day. He should have arrived at 9 o'clock in 2-3 days, but he didn't come to get it. The result is all broken. I want to claim compensation.

Personally, I think the claim is terrible. As far as I know, the courier company is not responsible for the deterioration of the goods caused by time. I use SF Express to deliver goods all the year round, and the courier told me a similar situation before. Their courier company is irresponsible.

Pay for a lesson, my friend. Logistics transportation of ready-to-eat sea cucumber in summer is a very difficult problem to solve. To tell the truth, 2-3 days is enough time to eat sea cucumber and spoil it. We send instant sea cucumbers (all with ice) in summer. Transportation time is generally controlled within 12 hour. If the time exceeds 12 hours-16 hours, we need to tell the customer that the sea cucumber is likely to melt when it is received. If they are acceptable, we will deliver them. If it takes longer, we won't deliver the goods.