Why didn't anyone answer the manual service of WeChat customer service?

Wechat only has these automatic calls, and there is no real manual customer service. You can only leave messages waiting to be processed. This is the genius of Tencent, setting up manual customer service? Based on Tencent's user base, customer service is tireless. Besides, it is possible and reasonable to meet qualified users. There are many people who add three-level clean and jerk these days. Isn't this kind of phone annoying customer service? So, answer automatically and leave a message waiting to be processed. It's best to save words and worry.