What qualities and conditions do excellent tour guides need?

How can a good tour guide improve his practical ability?

A good tour guide should communicate with tourists emotionally. If the communication is good, the tour guide and tourists will be intimate and closely linked, and the difficulties will become easy to solve; If the communication is not good, tourists will avoid the tour guide, and the relationship between them will become more and more rigid, even to the point where tourists can't accept the tour guide service, and finally break up in discord. A good tour guide can stimulate the whole group's mood, for example, a funny joke can narrow the distance with tourists. Even if there is an accident, a good tour guide can solve it smoothly.

Second, a good tour guide should have a high level of oral expression and be familiar with local customs; Tour guides who take foreign tours or go abroad must be proficient in foreign languages.

Thirdly, a good tour guide should have extensive cultural knowledge. Different tourists have different needs for cultural knowledge, so the cultural knowledge of tour guides should be comprehensive: war, weapons, ancient documents, archaeological excavations, garden architecture, religious beliefs, literature and art, folk customs, self-cultivation, medical and health care, diet, entertainment and fitness, costumes, hats, singing, flowers, birds, fish and insects. ...

In short, a good tour guide is not necessarily an expert, but he will be a saint with a high level of language expression. What qualities and conditions do excellent tour guides need?

What should you do to be a good tour guide?

Tour guides should have the personality charm that infects tourists.

First, grasp the value orientation. What qualities and conditions do an excellent guide with centripetal force need? What qualities and conditions do excellent tour guides need? The tour guide is fully responsible for the activities such as eating, living, traveling, shopping and entertainment of the tourism team, and must be the backbone of the tourists.

The second is to keep in mind the job responsibilities and have immunity. Whether you can pass the money barrier is the touchstone to test the strength of principle and the weight star to measure personality charm. The key is to be cautious and always tell yourself that everything comes from the hearts of tourists.

The third is to strengthen professional quality. What qualities and conditions do excellent tour guides need? What qualities and conditions do excellent tour guides need? The root of individual tour guides' mistakes lies in their inability to withstand all kinds of temptations and lack of internal determination. Only by not reaching out, not deviant, embodying high-level professional ethics everywhere, and always showing the true service skill level, can we truly win the trust of tourists.

Fourth, the hospitality is fair and equal, with affinity. It is very important for tour guides to provide face-to-face services for tourists for a long time, to keep a correct attitude, to handle all kinds of relationships harmoniously, to learn to respect, be considerate and care for every tourist, and to organically combine comprehensive and targeted services. Don't criticize the ideological fluctuation of some tourists, don't satirize the shortcomings of a few tourists, and don't stand by and watch the difficulties encountered by individual guests.

Youth vitality is the basis of stimulating leisure.

The key to improving tourists' satisfaction is to stimulate tourists' interest in tourism. In order to keep tourists full of energy and high interest in the whole tourism activities, tour guides must be full of youth and vitality, and have good incentive and induction functions.

One is a vivid explanation.

Tour guides should arrange colorful programs and beautiful stories, mourn historical sites and cultural relics with touching emotions, and fully consider the personal and property safety, tourism psychology and individual meticulous life service of tourists.

Second, we should know all kinds of situations in the whole process of tourism in detail and master the methods of effective communication with the tourism team in time. To lead, organize and guide the team successfully, we need the mutual support of the tour guide team (full-time escort, team leader, local escort, commentator, etc.). ), drivers and tourists. It is necessary to know the situation in the process of tourism in detail, master the channels and methods of telling drivers, heads of delegations and tourists what they have learned, and take more active measures such as encouragement and persuasion to guide everyone to successfully complete tourism activities.

Third, we should always care about the lives of tourists. We should mingle with tourists and stimulate their enthusiasm for traveling with our own practical actions.

Expanding reading: what are the requirements for taking the tour guide card?

First, the conditions for taking the tour guide card.

Candidates who take the national first-,second-and third-class tour guide qualification examinations are:

1, must be a citizen of China people * * *; Love the motherland and support the socialist system; Abide by tourism professional ethics and serve tourists enthusiastically; Have the ability to be a tour guide.

2, good health, good facial features.

3. There is no record of any illegal or bad behavior.

4. Foreign language candidates' academic qualifications are not lower than foreign language majors and non-foreign language majors; Non-foreign language (Mandarin, dialect) candidates have a high school education or above.

Second, the examination subjects

During the period of 1994, the subjects of the national first-and second-level tour guide examinations are still: principles and policies, tour guide business, basic knowledge of tour guides, foreign languages (foreign language candidates) and on-site tour guides. From 65438 to 0995, the subject of tour guide examination was changed to:

1, professional knowledge of tour guides (including policies and regulations, basic knowledge of national tour guides and tour guide business). Time is about 3 hours)

2. Basic knowledge of local tour guides (including local politics, economy, geography, culture, history, society and tourism knowledge). Time is about 1, 5 hours)

3. On-site tour guide. Foreign language candidates take additional foreign languages (including English, Japanese, German, French, Spanish, Russian, Korean, etc.). , about 2 hours); Non-foreign language candidates need to test China's knowledge of language and literature. The three types of tour guide examination subjects are: policies and regulations, basic knowledge of tour guides, tour guide business, on-site tour guides and knowledge of Chinese language and literature.

Third, the examination syllabus and teaching materials

The outline of the national first-class and second-class tour guide qualification examination was published before the end of July 1994, and the revised tour guide examination textbook was published before the end of June 1995. 1994 the content of the exam is basically based on the series of textbooks "National Qualification Examination and Training for Tour Guides" (published by Tourism Education Press), and the content of the exam outline. 1995, the examination content is subject to the examination syllabus and revised textbooks.

Fourth, the examination time

The first and second class tour guide qualification examinations are scheduled for June 65438+early February each year. The time for the qualification examination of tour guides for three types of agencies shall be decided by the tour guide examination offices around the country, and shall be conducted once a year in principle.

Five, gradually implement the standardized examination form in the written examination of tour guide qualification examination.

The first and second tour guide qualification examinations will be gradually implemented from 1995, with standardized examination forms and multiple-choice questions. In view of the need to make full preparations for the implementation of standardized examinations, the marking work of 1994 is still organized by the National Tourism Administration, and manual marking is adopted. After the standardized examination was adopted from 65438 to 0995, the examination guidance offices of local tourism bureaus organized marking work.

At that time, the local marking work will be entrusted to the local education commission to use computers to mark papers. For provinces (autonomous regions and municipalities directly under the central government) that have difficulties in using computer marking methods, the National Tourism Administration will still provide marking services. The scoring and statistics of the basic knowledge of local tour guides and on-site tour guides shall be the responsibility of the local tour guide examination office.

Cost of intransitive verbs

At present, the cost of the tour guide qualification examination is partly borne by the candidates and partly subsidized by the National Tourism Administration.