People from the legal profession come in. I am a student. I want to denounce China Mobile's illegal charges against consumers' legitimate rights and interests.

My two encounters with telecom operators by Peng

I am not an ordinary mobile phone user. The record holder of the most economical mobile phone in the country is probably me. My mobile phone is mostly used as a pager. When you receive a phone call, you usually refuse to answer it and call back with a fixed phone. Mobile phone calls are even rarer. Never call someone else's cell phone unless it's urgent. Even if there is, it will hang up after a few rings, hoping that the other party will call back by landline. As long as there are preferential promotions (such as recharge), we must hold the mentality of "don't take advantage of the bastard"; Go to the card market to wholesale telephone recharge cards and IP cards every three months.

I also spare no effort to publicize my mobile phone money saving method everywhere. The reason is simple: the communication industry is an administrative monopoly industry, and I have no ability to eliminate monopoly, so I can only try my best to make it less profitable. This is a helpless passive struggle. By the way, refusing to use a mobile phone is not the right way to fight. I have the right to enjoy technological progress, and I can't deprive myself of this right because of monopoly.

However, the tree wants to be quiet and the wind will not stop. Even people like me who try to avoid using mobile phones have actually encountered an illegal infringement and an unfair business practice.

On the evening of September 10, 2005, I received short messages from Xunlei and Xunlei Company, with complicated contents, such as what to order according to 1, what to order according to 2 o'clock, and so on. I chose to delete. I didn't expect to receive a short message immediately, saying that I ordered a "funny joke" and needed my confirmation. I'm not a saint, but I'm not bored enough to be interested in dirty jokes. I suspected that I had made a mistake just now, so I operated carefully and deleted it again. Unexpectedly, the other party immediately sent me a short message informing me that the order was successful!

At 20: 53 that night, the message from 1862 said: "China Mobile reminds you that you have successfully subscribed to the sex joke (monthly) service provided by Lei, subscribed to 15 yuan/month, unsubscribed from 0000 to 800 1, and the customer service was 010-677. I'll call the customer service immediately to ask. The customer service staff told me: "replying to the SMS order twice is regarded as confirmation. I sternly warned the customer service staff: "Cancel that service for me!" Right now! "Customer service replied:" You have already ordered it, so you can cancel it by sending a text message yourself. But we can't refund your service charge this month. "I flew into a rage." Why do I need your service? " Answer: "You ordered it yourself." I said, "When did I take the initiative to text you?" He said, "but if you reply twice, you will be subscribed according to our regulations." I said, "Your rules? I have principles. Take the initiative to send 20,000 requests for customization! " He said, "I can't help it, sir. "I'll hang up. Call 1860 to complain. It was the weekend, and there were 1860 people, so we couldn't get the manual service. I gave up. Let's start work next week.

Call 1860 on Monday to complain. This time, let's cut to the chase and ask for cancellation of the service and refund of the service fee. 1860 the reply service can be cancelled immediately, but the refund of the service fee needs to be negotiated with the partner. I said, "That's good. You negotiate with them. But don't expect me to swallow it. I tell you, if you don't refund the so-called service fee, I will sue the industrial and commercial department for commercial fraud and the public security department for spreading pornographic information. Moreover, both charges listed Beijing Mobile Communications Company as the object of joint charges. Give you two weeks! " Then he hung up.

A few days later, I got a call from 1860, telling me that the service fee had been refunded. However, due to technical reasons, it will not be available until June 10. Yes, it doesn't affect me. Sure enough, on June 10, I received a message from 1860: "The SMS information fee refunded to you by Monternet 15 yuan has been transferred to your phone bill balance. Welcome to continue to use Monternet business. " Check the balance, indeed as expected.

I have met many friends who inexplicably ordered various "services". There is even a foreigner who doesn't know Chinese characters holding a mobile phone and asking me to help clear annoying text messages and cancel the "service". Among the people I know, most people who have been cheated of dozens or even hundreds of dollars recognize bad luck and scold their mothers. This practice undoubtedly makes communication companies more unscrupulous.

Let me talk about the second thing. I let the communication company suffer in this matter.

In 2005, I worked in the Beijing office of a Japanese company. It is common for a firm to talk on the phone with Japan, so I took all the purchases of IP cards and looked for the lowest-priced card in the card market.

It is my lofty ideal to make communication companies make as little money as possible, so I carefully compare the prices of IP card suppliers. I found that Beijing Mobile's 1795 1 card has the lowest nominal rate, 2.4 yuan/minute, and other companies are 3.2 yuan and even 3.6 yuan. In this case, even if the discount of 1795 1 is a little less, the actual rate is lower than other IP cards. So I wholesaled 1795 1 with a face value of several thousand yuan.

By June 1 1, the cards were almost used up, and I went to the card market for wholesale. My old supplier told me that the rate of 1795 1 has gone up, from 2.4 yuan to 3.6 yuan. I asked him when it went up and whether it was announced. The supplier replied: 1 1 started to increase the price, and only the card merchants were notified, but there was no announcement. Hearing this, I was overjoyed. I immediately scanned all the 1795 1 cards that he sent before the 11th National Day, and bought them from the adjacent stalls, so I could eat as much as I could. It's a pity that the traffic in the card market is too large, and there are not many goods left before the eleventh. Some suppliers find it incredible that I insist on buying a card with an earlier issue date and a shorter validity period. "This world really has everyone!"

I took all the 1 1 cards issued in the market a month ago (unfortunately, I found them late and collected more than 5,000), and then complained about the claim. Every card with a face value of 100 yuan in my hand is required to be compensated by the face value of 50 yuan, and I have estimated the phone bill of 1 1 month up to now, and I need an IP card equivalent to 50% of the phone bill. My claim is 2800 yuan, and I can provide conclusive evidence to support these claims.

1860 did everything possible to refuse compensation, and then changed the pattern to prevaricate after asking the superior. At first, I was asked to provide the details of calling Japan. I said that was just right. I'll give you the phone number and ask you to tell me the details. In fact, the detailed list of IP phones only records the call time and cost, without further details. I insist that even if all the expenses in the IP card don't need to make international calls, most of them are international calls. Considering that the international charging standard is 8 times or more than the domestic charging standard, I have reason to think that most of the expenses are spent on international charging.

A few days later, 1860 told me that the card transaction was completed between me and the IP card supplier, and the mobile company was not responsible and wanted to escape completely. How can this despicable sophistry fool me? I replied that my transaction with the card supplier was legal and proper. I bought the right to enjoy the long-distance communication service of the mobile company for a certain period of time from the card supplier. After the service provided by the mobile company is completed, the transaction ends. Now, I have a card-that is, the right certificate to get the service-but due to the unilateral unannounced price increase by the mobile company, the service time I enjoy has shrunk 1/3. I naturally have the right to claim compensation from the service provider instead of the distributor.

After a few days, I was helpless in all aspects, but I really couldn't hide. 1860 told me that it was agreed to compensate my face value 1800 yuan after research by superior leaders. I questioned: "What is the basis of this 1800 face value compensation? I have provided the claim basis with a face value of 2800 yuan. Please also provide the same compensation basis for face value 1800 yuan. " Answer: "No! It was decided by the superior leader. " I replied, "That's your superior leader, not mine. I'm a client and I want to file a claim. If the compensation you give me can't meet my requirements and there is no sufficient basis, I won't buy the decision of the Minister of Information Industry. " At this point, 1860 was simply cheated. "You can find whoever you want. Anyway, we will pay so much money." All right! We'll see! !

I attack step by step. Find the industrial and commercial administration department first. A: The communication business is supervised by the Communications Administration. So the complaint went to the bureau, and the bureau "coordinated" after accepting it. I bluntly said: "Cooperate with my requirements. If I can't coordinate my request, I will go to court. " Less than two weeks later, 1860 called me to ask if there was a mobile business hall nearby. A few days later, I went to sign for my IP card with a face value of 2800 yuan!

How to use so many cards? In addition to their own consumption, more than half of them were sold to friends at wholesale prices.

Finally, I want to make a theoretical summary of my above practices: in most cases, we can't overthrow the unfair regulations of monopoly enterprises by ourselves, but don't give up easily. We can't tear it down, but we can create trouble for it as much as possible and increase its operating cost. When more and more people do this, the cost of unfair supervision will be higher and higher, and it will collapse when it is unbearable. Never use "uselessness" as an excuse to avoid fighting unfair laws and regulations.

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