Communication skills with superiors and subordinates

Communication exists in our daily work. Communication is not simple. Smooth communication is the key to dealing with problems, which requires subordinates to dare to communicate with leaders. Below I have compiled the skills of communication at the same level and communication between superiors and subordinates for your reference.

Skills of communicating with superiors and subordinates 1 principle 1: replace blunt words with suggestions. Frankly speaking, it is valuable, and the suggested price is higher. Suggestion: structure = suggestion; Speech = speech. Suggest a speech, either orally or in writing.

Principle 2: Ask questions instead of criticizing. Criticism means accusation, which will strengthen and even stimulate the opposition between the two sides. Asking questions can focus the attention of both sides on the problem, not on the attitude (behavior).

Principle 3: Let the other party express expectations. Be clear about what the other party wants and whether we can provide it. Commitment is not easy, but it must be done after commitment.

Principle 4: Pursuing common interests. The relationship between the two sides is win-win, and an efficient and lasting relationship must be reciprocal, balancing courage (daring to express) and understanding (mutual understanding).

Principle 5: Take into account each other's self-esteem. Pay attention to the way, tone and occasion of speaking. Don't hurt each other's face, understand each other's feelings and express your understanding and sincerity.

Prompt 1: clarify the interests of the other party. You can't ask the other party to put yourself in their shoes, but you must clearly tell the other party where the interests are. When the interests are clear, things will be easy to communicate in the future. Remember not to let the other party guess, and inform the rules in advance.

Tip 2: Strengthen emotional communication. Praise the achievements made at the same level and be really happy for each other. But many times, colleagues have made achievements, not praise, but envy and hate. There is no pattern in life, and there can be no happy communication.

Tip 3: Provide support and help. Provide support and help for colleagues' work. In addition, when asking colleagues for help, let's see what they can do for each other to speed up the response to our request.

Tip 4: Take the initiative to take responsibility. It seems that taking the initiative to take responsibility will be criticized or punished in the short term. But in the long run, taking the initiative to take responsibility will have two results: your superiors will think that you are generous and have a pattern, and your peers will appreciate your heroic behavior.

Tip 5: Optimize the workflow. If there are problems in the work, take the initiative to find the reasons from the process, remove unnecessary steps, and clarify mutual requirements. Ensure the added value and efficiency of the process.

A communication skills between peers and superiors: communication skills with subordinates.

Good at stimulating employees' willingness to speak.

Conversation is an interactive activity between superiors and subordinates. If the superiors only care about themselves, and the subordinates have no chance and will to speak, it will be difficult to continue the conversation. Therefore, when talking with subordinates, superiors should grasp the discretion, pay attention to the attitude, manner and even pronunciation and intonation of the conversation, so as to stimulate the subordinates' willingness to speak, give the other party a chance to speak, and make the conversation complete the exchange of information in the process of emotional communication.

Good at motivating subordinates to tell the truth.

What the conversation wants to convey is information that reflects the real situation. However, some subordinates, for some motive, talk in mystery, have it both ways; Or scruple, insincere. This will make the conversation meaningless. To this end, the superior must replace the overbearing style of customer service with a frank, sincere and realistic attitude, and don't show your likes and dislikes on your face. Try to let the other person know that he is interested in the real situation rather than flattery in conversation, so as to eliminate the other person's worries or cater to their psychology.

We should be good at grasping key issues.

In particular, the superior should set an example, get down to business quickly after general polite greetings, and make clear the focus of the problem; On the other hand, we should also guide and prevent the other party from digressing. You know, irrelevant conversation is the enemy to improve the efficiency of conversation.

Be good at expressing interest and enthusiasm in conversation.

Because the conversation is a bilateral activity, one party should give positive and appropriate feedback to the story of the other party, so as to make the conversation more harmonious and in-depth. When listening to the speeches of subordinates, superiors should pay attention to their attitudes, and make full use of expressions, gestures, interjections, interjections, etc. to express their interest in the contents of the speeches of subordinates and their enthusiasm for the conversation. You know, a smile from the leader, a nod of approval and a warm word "good" are the most favorable encouragement for subordinates to talk.

Be good at grasping the discretion of comments.

In the process of listening to subordinates' speeches, leaders should not make critical comments to avoid guiding subordinates' speeches. If you want to express your opinions, you should put them at the end of the conversation as conclusive opinions. The wording should be measured, the expression should be cautious, and suggestions should be made to facilitate the adoption and acceptance of subordinates.

Be good at restraining your impulses.

When subordinates reflect the situation, they often suddenly criticize and complain about something, which is often within the responsibility of their superiors. This is that superiors should be calm and sober, and never get excited, endlessly defend themselves or even get angry.

Skills of communication with superiors and subordinates Part II Method 0 1: Three methods of communication between superiors and subordinates

First, communication with superiors should be modest and not conceited. Even a sage like Confucius said, "A threesome must have a teacher." What's more, we are all ordinary people. As far as a communication topic is concerned, different people must have something to be affirmed from different angles. We should listen to others' opinions carefully and create a good communication environment. We should not be thousands of miles apart, let alone despise anyone.

Second, superior leaders should have a generous attitude and the ability to distinguish right from wrong. Many superiors complain that employees don't communicate with them. Imagine that you feel annoyed when employees communicate with you with confidence and passion. Make comments or suggestions on your achievements, don't hang your face, and don't threaten personal revenge. This will lower your image. The more humble the leader, the higher the level of leadership, and the superior leaders will not lose their prestige because of modesty, so it is unnecessary to play with the "emperor's new clothes."

Third, communication should separate life from work. Many leaders often confuse things at work with things in life, often because they are similar to someone's personality or hobbies, and life is very distressing. In Li Yunlong's words, they can pee in the pot and transplant the good feelings in life to work. This is also the most difficult point in communication. Communication should be clearly divided into communication occasions, communication contents and communication results. For example, a superior has the same temper as a subordinate. You can drink, eat and play after work. When a subordinate is short of money, you can lend him money, but you must not take the remuneration due to other subordinates as your "congenial subordinates" with rich funds.

In short, communication is communication, and fruitful communication is bound to be collision, not echo and praise. Communication without collision of ideas is communication failure. A famous person once said: You never make a decision when no one objects. Chairman Mao also said that "truth is hard to distinguish", so in the process of communication, don't be afraid of different opinions, but advocate questioning. This kind of communication can promote the development of enterprises and is the communication that enterprises really need.

Method 02: Causes of communication difficulties between superiors and subordinates

First, the identity of communication is not equal, and superiors tend to dismiss the opinions of subordinates with the mentality of "winning or losing", resulting in an inflated mentality and even a narcissistic mentality, and talk about things only by identity. When a meeting is needed to discuss something, organizers or superiors will listen to opinions selectively, and only those who they think may have high opinions will listen, and other opinions will not be listened to at all. So there are many insights that they have no choice, not because they feel flawed after weighing, but because they have not received the information at all. Of course, they are subjectively unwilling to accept information. In the long run, people who speak actively will lose their enthusiasm for thinking and appear silent at the meeting.

Second, communication is easy to go through the motions and become a platform for higher-level show and speculative employees' salary increase and appreciation.

For example, the superior leaders have a meeting to discuss a topic. In fact, in the mind of the superior leader, he already thinks that he has his own point of view, and it is absolutely correct. He is not prepared to accept other people's suggestions with an open mind at all. The so-called discussion is just a form. As far as the objective situation is concerned, no one can say that his views or work results are impeccable. Just like the Olympic Games, no one can say that he is the strongest. Being tall, fast, higher and stronger is the right way in the world. However, many superior leaders are full of inflated mentality and cannot tolerate different views and opinions. If a subordinate comes forward to pick his shortcomings and deficiencies, it is considered as "anti-Longlin", losing face and not being consistent with the leader, which only shows that you are dirty, because the leader's instructions are absolutely correct, and doubt can only show that your level is not good. Next, I will solve you with simmering frogs. At this time, some people who have no idea at all, or have never thought about this topic at all, are anxious to express their views because they have not thought about it or thought about it well. No, how can they make up for it? This is a problem. The best way is to maintain a high degree of consistency with the superior leaders and praise them greatly. As a result, the superior leader is very happy, because it is consistent with him that he is very talented, because he leads the best, no doubt. Therefore, the promotion and salary increase naturally came.

Communication skills with superiors and subordinates. How to coordinate with subordinates

In addition to command ability, supervisors also need to have the skills of communication and coordination with subordinates. The skills in this regard are as follows:

1, the communication time is not that long, and the number of times is also compared.

More communication is intimacy, and communication time should not be too long. If you talk too much, it's gone. If you often contact your subordinates in a short time, it will be easier for them to get close and know that you are paying attention to him and caring about him.

2. Take the lead in expressing your views.

When there is a problem to deal with, the subordinates stare at the boss. If they don't explain their attitudes and practices in time (even if they are wrong), they will think the boss is incompetent. Similarly, if you want to become one with your subordinates, you must first put down your "shelf", don't be condescending, and have appropriate words and deeds.

3. Strengthen feelings with subordinates.

Use some tricks, such as writing a thank-you letter in person, asking the superior to call him, inviting the employees to have tea and dinner, praising the employees' small progress immediately, or making home visits, showing some interest in the employees' life and family, often walking around, saying hello, and sometimes sending some mysterious small gifts.

4. Ask employees to help solve the problem.

Now employees are skilled, and they are generally enthusiastic to contribute their skills to the group. In fact, their understanding of their work. Know better than anyone. Therefore, asking employees to help solve problems can not only effectively use valuable resources, but also create an atmosphere of cooperation and participation.

5. "Expose people without exposing shortcomings"

People don't expose their skin. There are many people at the scene, even if the subordinates do something wrong, if they are reprimanded in front of everyone, they will deeply hurt their self-esteem and think that you no longer trust him, thus generating great resistance. Remember: praise should be in crowded places, criticism should be discussed separately, especially naming and scolding, and should be avoided as much as possible.

6. Be open-minded.

Even a sage like Confucius said, "A threesome must have a teacher." What's more, we are all ordinary people. As far as a communication topic is concerned, different people must have something to be affirmed from different angles. We should listen to others' opinions carefully and create a good communication environment. We should not be thousands of miles apart, let alone despise anyone.

7. Have a generous attitude and the ability to distinguish right from wrong.

Many superiors complain that employees don't communicate with them. Imagine that you feel annoyed when employees communicate with you with confidence and passion. Make comments or suggestions on your achievements, don't hang your face, and don't threaten personal revenge. This will lower your image, and the more humble the Prime Minister can be. The higher the level of leadership, the leader will not lose his prestige because of modesty, so it is unnecessary to play "the emperor's new"

8. If you want to convince others, you have to convince them first.

As the saying goes, if you want to convince people, let them talk first. Even if there are a hundred reasons for persuasion, don't forget to let the employees finish their opinions first. Don't even listen. Not listening is tantamount to canceling the right to speak of others, which is the most direct manifestation of distrust. No matter how correct you are, let the other party make it clear, and then let the employees put themselves in their shoes to solve the problem and see how to solve it. If he puts himself in the other's shoes, it is likely that two people will reach an agreement.

9. Communication should separate life from work.

Many leaders often confuse things at work with things in life, often because they are similar to someone's personality or hobbies, and life is very distressing. In Li Yunlong's words, they can pee in the pot and transplant the good feelings in life to work. This is also the most difficult point in communication. Communication should be clearly divided into communication occasions, communication contents and communication results. For example, a superior has the same temper as a subordinate. You can drink, eat and play after work. When a subordinate is short of money, you can lend him money, but you must not take the remuneration due to other subordinates as your "congenial subordinates" with rich funds.

Through these tips, we can strengthen our feelings with our subordinates.

Second, how to communicate with your boss

1, familiar with psychological characteristics, psychological communication

Communication with superiors, like communication with others, requires psychological communication. The superiors are also human beings and have secular desires. If you are not familiar with the psychological characteristics of your superiors, you will not be able to communicate well and achieve emotional consistency. The working relationship between superiors and subordinates cannot be completely abandoned. Psychological closeness and mutual assistance between superiors and subordinates will reduce friction events and conflicts between them. On the contrary, emotional differences will inevitably lead to psychological collisions, thus affecting the working relationship. Understanding and being familiar with the psychological characteristics of superiors is to better handle the working relationship, and there should be no personal motivation to please superiors. Leaders need the support and help of their superiors in their work, and sometimes they need to give advice to their superiors for the common goals of the organization. Without good psychological communication, none of these can be effective. Social psychology research believes that communication frequency plays an important role in establishing interpersonal relationships. If you don't communicate with your superiors and take an evasive attitude, it is difficult to get their approval. Without consensus, mutual support, coordination and cooperation will be greatly affected.

2, obey the superior leadership, don't take a xenophobic attitude.

Subordinate to superior is the basic organizing principle. Under normal circumstances, the decisions and plans of superior leaders cannot be completely wrong. Even if the superiors sometimes consider the overall situation and conflict with the interests of small units, they should obey the needs of the overall situation and should not resist not doing it. What's more, because some people have contradictions with their superiors, it is even more inappropriate for them to adopt a contradictory and exclusive attitude when they know that their superiors are right. Emotion can't replace reason. Leaders should not only deal with emotional factors, but also deal with problems rationally. This is not an effective way to improve the relationship between superiors and subordinates. When there are contradictions between subordinates and superiors, it is best to communicate with superiors. Even if there are mistakes in the work of superiors, don't cling to their shortcomings. Timely psychological communication will increase psychological compatibility and adopt an attitude of understanding, support and friendship.

Dare to point out and make up for the mistakes of superiors, but don't necessarily use harsh words.

When making decisions, making plans and executing orders, superiors will inevitably make mistakes due to various restrictions. When you find a leader's mistake, don't please his superiors, help them spread it, and don't be afraid of his unhappiness and silence, but point it out in time so that the mistake can be corrected as soon as possible. Only in this way can the losses be reduced, otherwise the wrong decisions and plans will spread and develop, and one day they will not only harm the organization, but also harm themselves. Of course, it is not necessary to use harsh words to point out the mistakes of superiors. Some people think that "good advice is unpleasant to the ear, but good medicine tastes bitter and is good for the disease", but they don't know that if the purpose of treating diseases can be achieved, it would be better if good advice is unpleasant to the ear. Pointing out the mistakes of superiors is not necessarily about their own shortcomings, but that others are wrong, and sometimes the psychology of superiors may not be able to bear it. We might as well adopt a tactic of "taking a detour as a straight line" and take a circuitous route, which may get better results. Touched the Empress Dowager Zhao, without harsh words and harsh words from beginning to end, and successfully helped the Empress Dowager correct her mistakes in a harmonious and friendly atmosphere. His critical method is worth learning. It is pointed out that the mistake made by superiors should not be to spill the beans, but to consider how to make them accept it. Otherwise, the criticism is over, or complaints are made, which will not only have no positive effect, but will increase friction and conflict. For the mistakes of superiors, we should also advocate the spirit of "making up for Taiwan" and help superiors make up for their defects. We should not stand by and watch jokes, even satire. This negative communication attitude will make the relationship between superiors and subordinates tense and indifferent. If you have any good suggestions for your superiors' work, you should put them forward in time, and you should avoid using mandatory tone and method when making suggestions. Forcing your superiors to accept them often backfires.

4. Think from the perspective of superiors, and don't be strong.

It goes without saying that superiors should care, help and support subordinates. However, in interpersonal communication, especially in communication with superiors, subordinates often have emotional obstacles, that is, they put themselves in the shoes of their superiors in practical work, put forward requirements that are divorced from the subjective and objective conditions of reality, and "attack" if they fail to reach them. It is difficult for superiors to work. As a leader, if you can always think that you can't meet the requirements of your subordinates, you will understand the difficulties of your superiors and their difficulties, and don't add unsolvable problems to your superiors.

5. Communication should be patient and stand up to setbacks and repetitions.

Inevitably, subordinates should make work suggestions to their superiors and be patient when making suggestions to their superiors. Generally speaking, superiors are better than subordinates, but the objective situation is not entirely the case. On some issues, it is normal for subordinates to have a higher understanding than superiors. Examiners have to read the articles written by Fan Jinzhong several times before they can "understand the taste", which sometimes happens at work. When the understanding of subordinates is higher than that of superiors, in order to win the support of superiors, we must have the spirit of not being afraid of setbacks and repetitions, explain our views to superiors repeatedly, and gradually let superiors understand the contents and benefits of new suggestions, so as to convince superiors and gain their support. Sometimes, because the superior does not understand, it may lead to accusations and criticisms. At this time, we must not be discouraged. You should bravely accept setbacks, misunderstandings and accusations and stick to it. If we lack the spirit of persistence, our good wishes will die in suffering. Stick to it, and sometimes there will be a "bright future" situation.