What's the most uneducated person you've ever met in a restaurant?

What is the most uneducated person you meet in a restaurant?

I met the most uneducated people in a hotel. I really saw the weird behavior of human beings! That day, my friend and I went to a nice-looking restaurant and were ready to enjoy a delicious dinner. Unexpectedly, we encountered an extremely uncultivated customer.

First of all, this "uneducated" customer has the voice of a world-class noise contest champion. As soon as he sat down, he started yelling non-stop, which not only made it difficult to concentrate on enjoying the food, but also caused great trouble to other customers. It was like a concert for everyone, but we didn’t buy tickets!

Moreover, this customer treated the waiter like the reincarnation of the devil. Not only did he frequently curse the waiters, but he also laughed mockingly and dissatisfiedly from time to time, which made people feel very embarrassed. I couldn't help but sweat for these waiters. They worked so hard to provide us with services, but they had to suffer such abusive treatment. It was so unfair!

What is even more incomprehensible is that this customer actually used tableware as a prop for playing. Throwing napkins around and smearing food all over the place is like using the table as your own trash can. What's even more outrageous is that he actually hit the table with his cutlery, making a harsh sound, which made people wonder, was he eating or playing with a percussion band?

Such uneducated behavior not only makes other customers feel extremely uncomfortable and unhappy, but also adds a lot of trouble and trouble to the hotel staff.

When dining in a restaurant, we should treat each other with courtesy and give others a comfortable dining environment, instead of showing everyone our uneducated side.

So, the most uneducated person I have ever encountered was the extremely uneducated customer, whose behavior was both infuriating and hilarious. I hope everyone can understand that respecting others and being polite and courteous are the basic qualities we should have as restaurant customers. In this way, we can taste delicious food and enjoy a pleasant time in a harmonious and comfortable dining environment 2021-4-6 19:41

How to explain yourself when encountering unqualified guests in a restaurant

As in the catering service industry, it is normal for this kind of thing to happen. Everyone has different ways of thinking. If we all think the same, wouldn’t we all become robots?

1. Adjust your mentality

As a member of the catering service industry, you must first adjust your mentality. For example, it is like a chef cooking, it is impossible It is hard to agree on what everyone loves, and the same applies to people. When entering this industry, you must be mentally prepared. Customers are an important source of economic benefits. It's the same in all industries.

2. Be yourself

Since we are a chain restaurant, why do you need to be so famous? When he said it, you smiled and explained more, but in the end you still felt uncomfortable. He said that we can't stop it, we just have to do what we should do. One thing is that we can't offend such people, otherwise we will go even further next time. As the saying goes: If you are not afraid of gentlemen, be afraid of villains.

3. Remember that you are an operator

As an operator, you also take the lead, and the employees below are also watching you. To use an ugly analogy: If you are bitten by a mosquito, do you bite the mosquito again? Although it doesn’t sound good, it’s a fact. The more you worry about it, the more uncomfortable you will feel. If you can live a happy day, why not be happy?

This represents only my personal opinion. You are welcome to exchange and learn and make progress together.

Speak from your heart.

I don’t know if any restaurant owners have noticed that the tempers of customers have really become worse and worse in the past two years. They often leave negative reviews, saying that the waiters have bad attitudes and the portions are insufficient and they are not full.

I have to say, hot pot for two people costs less than 100 yuan, how can they be full? If the guests have a bad temper again, they will lose their temper directly to the waiter and the little sister, and even ask them to accompany them to drink.

Because of this reason, two little girls in our store have resigned in the first half of the year. What is even more infuriating is that I saw a post posted by a colleague this morning, which really makes people feel very sad and helpless.

"The service living environment of the catering industry" is "really getting worse and worse." In the catering industry, you should call the police if you encounter customers who are of extremely low quality and are unreasonable. Indulgence will only make things worse, causing trouble next time, and ultimately affecting other customers' dining. First, analyze the situation calmly and objectively to make sure you have done nothing wrong.

Secondly, you can try to communicate with customers, listen patiently to their dissatisfaction, and try to solve the problem. If you can't solve it, you can seek help from the store manager or person in charge, they may have more solutions.

If a customer is arrogant or unreasonable, express your position politely but firmly and protect your rights.

The most important thing is to stay calm, rational and professional when encountering unreasonable customers and avoid getting emotional. Should be handled patiently 2. Because as waiters in a hot pot restaurant, we need to remain professional and polite, and we must not lose patience even if we encounter unreasonable customers.

Improper handling may lead to more serious problems and damage the reputation of the store.

3. When dealing with this situation, we can first calm down, listen to the customer's complaints and express understanding.

We can then inform customers of the store’s policies and regulations, as well as our service standards.

If the customer is still dissatisfied, we can proactively provide a solution, such as providing a refund or replacing ingredients.

At the same time, we can also seek help from the store manager or superiors to ensure that the problem is properly resolved.

The most important thing is that we remain polite and professional and do not get into arguments or conflicts with customers.

This can maintain the image of the store and improve customer satisfaction. Stay calm: No matter how unreasonable the other person is, it is very important to stay calm. Don't be affected by the other person's emotions, stay rational and polite.

Listen and understand: Try to listen to the other person’s complaints and dissatisfaction, and try to understand their perspectives and needs. Sometimes, a customer may just need to be heard and understood.

Provide solutions: Try to provide reasonable solutions based on the other party’s problems or dissatisfaction. You can negotiate with the other party to find a solution acceptable to both parties.

Seek help from managers: If the problem cannot be solved or the other party's attitude is too bad, you can seek help from the managers of the hot pot restaurant. They may have more experience and authority to handle the problem. How to deal with the kind of unreasonable people who come to the store to cause trouble?

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2022-07-29

1. Customers can be reasonable and troublesome, but employees cannot show strong negative emotions. Remember, not all the Gods you meet are reasonable, but the unreasonable customers are also your God and your mother. Offending him will do you no good.

2. Let the customer vent their emotions before explaining. This is an important point, don't be tit for tat with your customers. In doing so, the result is more agitated customers.

3. When you patiently explain and the customer still refuses to give in, you can discuss a solution with him and let him choose. Pay attention to calming his emotions as much as possible.

4. You have tried your best, but the customer still won’t let go. At this time, you need to take the customer to your boss and let him solve the problem. This is the boss's obligation. But be careful, you can’t make the decision without going through your boss. The consequences of doing so are more serious.

5. Those who do service work are required to be strong in management and tolerance. It can be said that only by refusing to retaliate when you hit someone and not retaliate when you scold someone can you do basic work well. Your attitude determines your prospects for this job. 1. If someone makes trouble, the victim can call the police.

2. If the other party commits violence against the party or destroys property in the store, the party can legitimately defend himself.

3. Our country’s law stipulates that legitimate defense cannot exceed the necessary limit, and usually cannot lead to minor injuries or above.

4. I personally recommend that the victim call the police first, then stop his troublemaking behavior and wait for the police to deal with it. Here are some suggested ways to handle this situation:

1. Call the local police immediately, provide them with detailed information and store address, ensure safety and request support.

2. While waiting for the police to arrive, keep your distance from the troublemaker and try to avoid conflict with them. We should signal other customers and employees to stay quiet and stay away from the troublemaker.

3. Reassure other customers and employees, keep them feeling safe, and let them know we are taking appropriate steps to handle the situation.

4. Depending on the situation, you can try to have a conversation with the troublemaker to understand their problems and demands and try to calm them down. However, we should proceed with caution to ensure our own safety and avoid provoking troublemakers.

5. When the police arrive, provide them with all the information and assistance they need while respecting the police's instructions and decisions.

6. Afterwards, pay close attention to the emotions of customers and employees and observe any potential risks that may still exist, and take appropriate safety measures in a timely manner.

In short, when faced with disturbances in stores, we should always consider safety as our first priority and cooperate with the police to stabilize the situation.