How to convey information to customers in sales?

How to convey information to customers in sales?

How to convey information to customers in sales, customers are God. For customers who need to maintain a long-term relationship, daily care and greetings are essential. Let customers remember you, and then the cooperation will be smooth. Let's share with you how to send information to customers in sales.

How to send messages to customers in sales 1 Salespeople send messages to strange customers, which is a comprehensive ability that integrates politeness, technology, self-restraint and sales methods, and needs careful consideration before implementation.

Referring to the detailed factors that can be considered, the suggestions are as follows:

1, before sending a text message, if it's not for blind mass sending and then blocked by the other party's antivirus software, then the best way is to call the other party before sending a text message, tell the customer the details here, tell the other party what you want to do as far as possible without asking for forgiveness, and then send him a text message to let him know in detail, and get the customer's approval here.

What you should pay attention to on the phone is not to try to finish your words, no matter what the other party does. At the same time, if the other person is disgusted with himself or even feels that he has disturbed the other person, then put the phone down decisively and tell him by text message in the future, hoping to contact him again.

3. Be sure to put down your posture in the short message and introduce your products to customers as fairly as possible with respect. Make your contact information, name and responsible content clear in the short message.

4. In order to retain customers, store and register the customer information that has sent short messages. With the blessing of sending short messages on important festivals, customers will have a long impression on you.

Writing bills is a quiet thing. Treat customers seriously with a harmonious attitude, and you will certainly get the desired results.

How to send a message to the customer and call the customer to send a message on sales 2 1;

Objective: Let customers know which sales consultant to contact and provide contact information!

Hello, Mr. XX! Thank you for your inquiry! XX brand sales consultant-successfully serving you, welcome to the store to experience for yourself! I wish you and your family good health and all the best!

2. Customer's message to the store:

Objective: To deepen customers' impression of sales consultants!

Hello, Mr. XX! Thank you for your love for a car brand! If you have any questions about cars in the near future, please feel free to call! Look forward to our deeper cooperation! I wish you and your family all the best and happiness every day! So-and-so sales consultant-success! (Note: When seeing off a passenger, pay attention to whether it is the driver or the passenger, and pay attention to the timing of sending text messages, so as to avoid distractions and disgust of driving customers! )

3. Track the short messages of B-level and C-level customers:

Objective: Let customers know that some sales consultants still care about their car purchase, and customers will think of you when they buy a car!

Hello, Mr. XX! Excuse me, if you have a car purchase plan in the near future, please feel free to consult and experience such a car in depth. I wish you and your family success in your work and career! (Note: For C-class customers, customers who have bought cars for more than half a year)

Hello, Mr. XX! If there are any preferential activities in XX in the near future, I will inform you as soon as possible. Welcome you and your family to come again! I wish you and your family all the best and happiness every day! (Note: Suitable for friendly customers, customers who care about their cars, or customers whose family members have different opinions and are difficult to make up their minds! Solve the indecisive mentality with policies! For class b customers)

4. Large-scale promotional activities SMS:

Objective: to collect customer information and achieve the effect of gathering customers to warm up!

In the hot summer, a large-scale promotion activity of a 4S shop in August is about to begin. I hope this activity can give you a surprise! For details, please consult: 13xxxxxxx (Note: this short message is a mass message, which only attracts customers' attention. Don't be too detailed, but emphasize the contact information).

5, h, a customer message:

Goal: enhance customer attention!

Hello, Mr. XX! Thank you and your family for your attention to the car model! If you have any questions about XX in the near future, please feel free to call. "xxx" welcomes you to experience it again!

6. Booking customer SMS:

Objective: to strengthen the confidence of customers in ordering a certain car!

Hello, Mr. XX! Thank you for your recognition and support of my work. I'll let you know as soon as your car arrives at the store. Please feel free to call me if you have any questions! * * * Looking forward to your car! (Note: It is more appropriate to send this message after work at 6-7 pm on the day when the customer comes home. )

7. SMS of failed customer:

Objective: To strengthen customers' cognition of a certain automobile brand and enhance brand awareness, and it is possible to develop customers who buy other automobiles into target potential customers!

Hello, Mr. XX! Congratulations on getting on the bus. XX is also a pretty good car. If there are friends around you who are interested in this kind of car, please put in a good word and introduce it to me!

8. 12 hour delivery customer follow-up SMS:

Objective: To prolong the excitement period of customers and lay a good foundation for customer recommendation!

Hello, Mr. XX! Congratulations on getting on the bus, and look forward to more pleasant cooperation in the future. If you have friends around you who are interested in cars, please put in a good word and introduce them to me! You will also have unexpected surprises! (Note: It is more appropriate to send this message after work at 6-7 pm on the day when the customer comes home. )

9. 24-hour SMS follow-up by the delivery customer:

Objective: To promote the customer's follow-up insurance or boutique business and strengthen the customer service relationship!

Hello, Mr. XX! Thank you for choosing a car. If you have any questions about XX operation or need other vehicle services, please feel free to contact me! I wish you and your family all the best!

10. Delivery customers send messages every month to thank them:

Objective: To promote the customer's follow-up insurance or boutique business and strengthen the customer service relationship!

Thank you for your long-term support for my work. Xx sends my brief greetings here: I wish you and your family all the best and happiness forever! Contact information:/kloc-0 13xxxxxxxx! (Note: This short message is suitable for mass sending, just add Mr. XX to a single customer prefix.)

1 1, car care SMS:

Objective: To strengthen the relationship between customers!

Tips: There may be rain and snow in the next two days, so please pay attention when traveling! (Note: This short message is suitable for mass sending! )

12, may day, eleven groups send text messages:

Objective: To strengthen the relationship between customers!

May Day is coming, so you can go out and relax. I suggest you go back to the factory to check the car condition after a long trip, and bring my greetings: I wish you and your family a happy May Day and a good mood every day! (Note: This short message is suitable for mass sending! )

13, customer holiday greeting SMS:

Objective: To strengthen customer relationship and improve recommendation rate!

Mid-Autumn Festival full moon, homesickness! On this festive day, I send xx sincere wishes: I wish you and your family good health and success in your career! Keep in touch when you are free (note: this short message is suitable for mass sending! )

14. Birthday greetings from customers:

Objective: To strengthen customer relationship and improve recommendation rate!

Mr. XX! Hello! On the occasion of your birthday, I send my sincere greetings: Happy birthday! Wish you every year! Every year has today!

15, the order may be overdue. Greeting SMS:

Objective: Real-time tracking! Calm the customer's unsubscribe mood.

Hello, Mr. XX! Thank you for choosing xx car, because XX sells well, which may affect your car purchase plan! I am deeply sorry here. Of course, I will try my best to win your order! Let you pick up the car as soon as possible!

16, SMS greetings when customers allocate vehicles:

Objective: To give customers a "reassurance". Lay a good foundation for future delivery satisfaction!

Mr. XX! Hello! Congratulations, your car has been fully equipped, and it is estimated that you will be able to return to the store in a week! You and your family will be informed to pick up the car! I wish you and your family good health and all the best!

17, signing speech on bonus points.

Hello, your favorite XX car is a car that many people here are quite optimistic about! The supply of goods is a little tight recently! I have contacted you, and I can put you in the car within XX days! In addition, the company has always attached great importance to the order situation, and specially agreed to give you 200 yuan points every day to prevent the order from being overdue! 5000 points is capped. (attract customers' attention, then explain) You cooperate with such a company that values credibility, and I believe you will be more at ease after serving!

How to send a message to customers in sales 3 1 with accurate content. Customers rarely read the content of short messages, mainly through the order of quantity to increase customers' impression of us and insist on leaving a deep impression on customers.

2. SMS customization. Send blessing messages to customers, never send them in groups, because there is no benefit at all, customers will think you are lazy and disrespectful, and you will not be in the mood to read your messages in the future! Because familiar customers can edit text information according to their own understanding (work nature, family life, health, etc. ).

3. Other festivals. Have a nice weekend, just in time for the holiday. Mother's Day, Father's Day, Tomb-Sweeping Day, Dragon Boat Festival, May Day, November, Christmas, New Year's Day and so on. Let's not take part in this interesting festival.

4. Customer's vacation: We also send text messages on Fridays, because it has nothing to do with the nature of the customer's work. They also want to have a happy weekend.

develop

SMS reminds customers not to invite again next time. Don't call, the purpose of calling is to let the customer explain the reason, which will cause psychological pressure to the customer.

Treat customers with peace of mind and seriousness, and you will certainly receive the expected results.

Customers are people who are not directly responsible. Send text messages directly to customers in the early days, and insist on sending text messages when key responsible persons and people who are not directly responsible for blessing. In order not to make customers calm, it is not easy to discuss with customers, but it takes less than two or three minutes to destroy cooperation. If they say a word to the person in charge of the project, it will be even more difficult for us to see the project!