The female salesperson expanded her customers and was suggested by the customers that this trick can quickly solve the problem!

As a female salesperson, you will more or less encounter some unscrupulous customers who want to take advantage, and even some bold customers will even hint at "opening a room". If you are a female sales novice , how do you handle this matter? ?

Case:

A Fangfang female salesperson was asked by a customer to go out for dinner on Valentine’s Day. I thought there would be at least several people, but when I arrived at the scene, I found out that there were only two of her and the client. The client seemed to be very playful and wanted to go to the bar after dinner. Both of them drank at the bar, so naturally they couldn't drive by themselves. The customer made an excuse that it was not safe to hire a driver at night, so he went to the hotel. On the way to the hotel, the customer told some dirty jokes, but Fangfang just smiled lightly and did not express any opinions. After arriving at the hotel, The customer said that his home was nearby and he could just walk back, so he opened a single room for Fangfang. The customer behaved very decently. After sending Fangfang to the room, he quickly went downstairs. About forty or fifty minutes later, The customer called Fangfang and said that she was still downstairs. Fangfang directly told the customer, "It's getting late. Go back and rest early. It's good for your health." Then it was over.

This case may have been encountered by many female salespeople. Facing such customers, there are several ways to easily solve it. This is to demonstrate the salesperson's high emotional intelligence and efficient communication. When it comes to skills, how do you deal with them effectively?

The first way to deal with it: Like Fangfang, pretend to be stupid and pretend not to understand that the customer is "hinting" because it is not "explicit", so the simple way is to pretend that you are very stupid and don't understand. Understand his intentions. For this kind of client who only makes hints, he is just testing your thoughts. If you pretend not to know, there will usually be no follow-up, so this can be easily solved with this trick.

The second way: You can treat this behavior of the customer as a "negotiation test". It is normal for a man to have a crush on a woman, which proves that the woman has a certain charm. , but if you want to ask a woman to open a room, it means you have a bit of primitive animal behavior. You are a female salesperson. If you agree, either you also have a crush on men, or you are worried that if you don't agree, the order may not be signed. Come down, so you are giving this matter a label or an answer, and finally let yourself fall down. But the ending does not necessarily mean that you obey him, and he may not necessarily sign a contract with you. If you reject him, he will not I can't sign the order if I'm secretive.

Negotiation is to test the other party’s bottom line through certain behavioral communication. Whoever can grasp the other party’s bottom line first will win this tentative negotiation. However, some people fail because of too much Worrying about failure and letting the other party grasp the trump card early is a very detrimental behavior to yourself.

Case 2:

A lady Lili and her husband fell in love from college to marriage and had children. After marriage, she became a real housewife, although she gave birth to a son. A girl was still not welcomed by her husband's family. After her husband succeeded in starting a business, he was not very kind to her. He even thought she was a yellow-faced woman and threatened her with divorce from time to time. She was so frightened that she had no idea. I found an emotional analyst online and asked how to deal with it. After hearing this, the emotional analyst directly said, "If he brings up divorce again, you agree to it and tell him that he will be clean and leave the house, and his two children will be his." But the house and car belong to you, so it’s best to apply for the divorce certificate tomorrow.” When the analyst said this, Lili was frightened. She said, "I can't let go of my child. My child is my life..." The analyst said directly, "Do you want to save this marriage, do you want to change the status quo, do you want to... Are you being blackmailed by him again?"

A few days later, Lili found an emotional analyst and gave him a big red envelope. Why did Lili succeed in doing what the analyst said? Because she changed her trump card, her husband had always used her reluctance to let go of the child as a trump card to blackmail her. But this time she didn't want the child, and her trump card had changed. Her husband didn't understand the trump card, so he had no choice. Moreover, a man has to take care of two children when he leaves home. This is undoubtedly a big problem for a man who has never taken care of children. In the past, he has been blackmailing Lili because he has spotted her. He was reluctant to give up the child, and when Lili personally proposed not to have the child, he began to panic, because the trump card had changed and his confidence was no longer enough.

So when you face a customer asking some questions or giving some feedback, you can identify him as a "test". Since it is a test, don't make a hasty decision and label the customer's ideas based on His question is, if you find out the opponent's trump card, you will win. Do you agree?