How to do the service details of sales well

How to do the service details of sales well

How to do the details of sales service? Sales service is the general name of all kinds of services provided to customers. The fundamental purpose of sales service is to satisfy customers, establish corporate image and promote product sales. So how to do the service details of sales.

How to do a good job in sales service details 1 1. Sincerity

Attitude is the basic requirement to determine whether a person can do things successfully. As a salesperson, you must treat customers and colleagues with a sincere heart. Only in this way can others respect you and treat you as a friend. Business representatives are the image of enterprises, the embodiment of enterprise quality, and the hub connecting enterprises and society, consumers and distributors. Therefore, the attitude of business representatives directly affects the product sales of enterprises.

Second, confidence.

Self-confidence is a strength. First of all, we should have confidence in ourselves and encourage ourselves at the beginning of work every day. I am the best.

To be able to see the advantages of the company and its own products, and keep these in mind, to compete with competitors, we must have our own advantages and face customers and consumers with the belief of winning.

As a sales representative, you are not only selling goods, you are also selling yourself, and customers will only accept your goods if they accept you.

Joe girard, the creator of Guinness World Records, known as the king of car sales, once sold more than 65,438+0,600 cars in one year, with an average of nearly 5 cars a day. When he applied for a job as a car salesman, the boss asked him, have you ever promoted cars? He said, no, but I have sold daily necessities and electrical appliances. I can sell them, which means I can sell myself, and of course I can sell cars.

Knowing that there is no power, I also believe that there is power. Joe girard can succeed because he is confident that he can do it.

Third, be a man with a conscience.

"Pay attention to everything and learn", cultivate the habit of thinking hard and be good at summing up sales experience. Review your work every day to see where you are doing well. Why? This is not good. Why? Ask yourself more why? Only by discovering the shortcomings in our work can we continuously improve our working methods, and only by improving our ability can we seize the opportunity.

Opportunities are equal for everyone. As long as you have the will, you will definitely become a leader in the industry. When Wang Yongqing, an entrepreneur in Taiwan Province, started his own rice shop, he recorded the time when customers bought rice every time, and remembered how many people were there in his family. In this way, he worked out how many days people can eat and distributed them to customers after eating. It is Wang Yongqing's carefulness that makes his career grow and develop.

As a sales representative, we should know every change of customers, try to grasp every detail, be a conscientious person, constantly improve ourselves and create a more wonderful life.

Fourth, toughness.

In fact, sales work is very hard, which requires the hard-working spirit and perseverance of business representatives. "You can win people's hearts only by eating once and gaining wisdom." Half of the sales work is done by feet. Always visit customers, coordinate customers, and even follow consumers to provide services. Sales work is by no means smooth sailing, and there will be many difficulties, but we must have the patience and indomitable spirit to solve them.

Before becoming famous, American star Stallone recommended himself to Hollywood studios one by one in order to be able to appear in movies. After he hit the wall 1500 times, finally a film company was willing to use him. Since then, he has embarked on the film industry, and with his perseverance, he has performed many tough guy images and become one of the most famous movie stars in Hollywood.

Do sales representatives have bigger problems every day than Stallone? number

Five, good psychological quality

Only with good psychological quality can we face setbacks and not be discouraged. Every customer has different backgrounds, different personalities and different ways of doing things. If you are hit, you should keep a calm mind, analyze customers more, constantly adjust your mind and improve your working methods, so that you can face all the blame. Only in this way can we overcome the difficulties. At the same time, don't be carried away by temporary success. You should know that "joy begets sorrow". Only in this way can we win without arrogance and lose with grace.

Sixth, communicative competence.

Everyone has strengths, and it is not necessary for every sales representative to be versatile and eloquent, but we must communicate with others more, cultivate our communication skills, and make as many friends as possible, so that there will be more opportunities. You know, more friends are the only way out. In addition, friends are also resources, you know, owning resources will not succeed, but making good use of resources will succeed.

Seven, enthusiasm

Enthusiasm is an infectious emotion that can drive people around to pay attention to certain things. When you communicate with customers with enthusiasm, your customers will "reciprocate". You happened to meet your customers when you were walking on the road. You reach out and greet each other warmly. Perhaps he hasn't met anyone who values him so much for a long time. Perhaps, your enthusiasm will lead to new business.

Eight, a wide range of knowledge.

Sales representatives have to deal with people at all levels. Different people pay attention to different topics and contents. Only extensive knowledge can make them have the same topic with each other and chat speculatively. Therefore, we should dabble in all kinds of books, regardless of astronomy and geography, literature and art, news, sports and so on. As long as we have leisure, we should form the habit of continuous learning.

Nine, the sense of responsibility

The words and deeds of the sales representative represent your company. If you have no sense of responsibility, your customers will learn from you, which will not only affect your sales, but also affect the image of the company. There is no doubt that this will hurt the market.

A family of three lives in a new house. Seeing that her husband and son don't pay much attention to hygiene, the wife wrote a slogan at home: Pay attention to hygiene, everyone is responsible. When my son came home from school, he saw the slogan and changed it to "Pay attention to hygiene, adults are responsible". The next day, my husband saw it and took out a pen to change the slogan to "Pay attention to hygiene, and my wife is responsible."

Although this is a joke, it illustrates a problem. The responsibility cannot be shirked. Only by taking responsibility like the person in the story can we make our home more sanitary? First of all, we should pay attention to hygiene ourselves and don't shirk our responsibilities. As a sales representative, your responsibility is your reputation, and your responsibility determines your performance.

How to do a good job in sales service details 2 1, sales service is an important means of competition.

With the establishment and development of market economy, the product sales market in China has changed from a seller's market to a buyer's market. Often many enterprises compete to produce and operate the same product, which often makes the market saturated or even surplus, and customers have more and more choices. Competitors compete for markets and customers, not only for products, prices, technology and quality, but also for providing various sales services.

In the competition, if the price, performance, quality and other factors of similar products are equivalent, whoever can improve the sales service with higher quality and more projects will attract more customers and users and occupy a larger market share. Therefore, sales service is an important means to win competition and a heavy weapon to occupy the market. If any enterprise wants to win in the competition and strive for more product sales, it must adopt this means and take up this weapon.

2. Sales service is an objective requirement for the development of market economy.

With the development of economy, the improvement of people's living standard and the formation of buyer's market, the scope of product concept is getting wider and wider. The concept of overall product includes not only the physical part of the product, but also the additional benefits brought to customers, that is to say, sales service has become an integral part of the product. Modern consumption concept makes people want to buy not only high-quality products, but also high-quality services. All these require enterprises to firmly establish the guiding ideology of serving customers wholeheartedly in the process of product sales, provide customers with various sales services enthusiastically, thoughtfully and comprehensively, and try their best to make customers feel satisfied when purchasing products.

3. Sales service is the key link to establish corporate reputation.

In the fierce market competition, the reputation of an enterprise determines its competitiveness. Because customers are always willing to buy products from companies they trust. Trust is often a guide for customers to buy products. If an enterprise wants to establish a good reputation in the eyes of customers, it must be responsible for customers and satisfy them; To do this, the most effective way is to provide customers with high-quality products, and at the same time provide customers with high-quality services, help customers solve the problem of seed preparation, ensure that they can purchase products conveniently, and give full play to the use function of products in time and effectively. Only in this way can enterprises gain the trust of customers and establish a good reputation in their minds.

4. Sales service is an effective measure to promote product sales.

Enterprises provide customers with high-quality sales services. The effect is that customers are willing to buy your products after getting this sales service. In addition, customers who buy your products for the first time are satisfied with the sales service, and may come to buy them if there is demand in the future; This is because customers trust you. Therefore, taking customers as the center, providing customers with quality services and emphasizing the quality of sales services are effective measures to promote product sales. The quality of sales service, like the quality of the product itself, is an important factor affecting customers' purchase.

What does the sales service include?

1, products and services. Hold product introduction meetings for distributors, train sales staff, and let them have a deep understanding of the company's products and business purposes.

2. Selling services. Help dealers improve their sales methods.

3. Manage services. Assist dealers to have modern information processing and communication means and improve their management level.

4. Promote promotional services. Help dealers attract customers and expand sales.

5. After-sales service. Deal with any problems caused by products or services.