As an excellent employee of the company, I traveled to Xinmatai. After I came back, the leader asked me to write a summary of my trip.

At 5: 00 am on August 7, the company's tourism members gathered at three stations and took a bus from the triangle to Shandong tourist area. 5-day tour of this tour; Tourists * * * 3xxxx, including other members of the hotel 2xxxxxxxxx enterprise team; ; Family member xxxx. The tourist routes mainly reach Huangdao, Qingdao, Penglai, Long Island and Yantai. Visit 1xxxx scenic spots. 1 1 afternoon 18: 50, all members of the tour group flew directly from Yantai to Beijing, and then returned to Langfang safely, and the tour ended successfully.

The purpose of this activity is not only a good opportunity for everyone to relax physically and mentally, but also a good opportunity to go out and study. What is important is how to integrate the team spirit into the activities on the basis of showing the group's concern for employees, and what is more important is to create a United, cohesive, active and enterprising atmosphere for all employees.

The trip is divided into several stages.

First, the preliminary preparation, making plans

1. According to the policy and the spirit of the instructions of the superior on tourism activities, the trade union of the company first organized the managers of all departments to hold a briefing to report the spirit of this activity, the tourism situation and the overall thinking of tourism to everyone. Managers of various departments put forward many ideas. Finally, the ideological understanding was unified, and the managers of all departments unanimously expressed that they should accurately convey the spirit of activities to employees and do a good job of ideological mobilization with the trade unions.

2. Make plans and sign agreements. In order to satisfy the employees in this trip, the trade union organizers brought together the heads of various departments, backbones and employees with rich tourism experience, and made a detailed study on the selection of tourist routes, the essentials of signing agreements, the precautions for tourism safety and the arrangement of specific activities. According to the principle of giving priority to work, rewarding the advanced and caring for the elderly, the list of people for this tourism activity was determined. Wang Lai, deputy general manager, and Chen Sisi, manager of the security department, served as the team leader, responsible for the management of the whole tourism, worked out a detailed activity plan, signed a tourism agreement with Langfang Qiu Jin Travel Agency and reported it to the group.

Be careful before departure to ensure safety. In order to ensure the smooth progress of this activity, on the afternoon of August 6, the trade union organized a pre-departure exhortation meeting for tourism activists. General Manager Wang Lai particularly emphasized: (1) During the activity, we must pay attention to our corporate image, carry forward our team spirit and spread our corporate culture. Don't forget, we are Xinao, and we should know how to do it. (2) During the journey, don't change your itinerary or fall behind. When you go out, you should not be less than xxxx, and ask for leave from the team leader, always pay attention to your own safety. (3) Be vigilant when dining, staying and traveling to ensure personal and property safety.

Second, the tourism activities are colorful and there are many smiles.

At 4: 30am on August 7th, the team composed of 3xxxx kept laughing during the trip, and the lively atmosphere was warm and the tour guide was filled with emotion. Admire the admiration of the players; Family members are excited and bring joy to young people; What brings us is unity, mutual assistance and cohesion, and creates an atmosphere of youth and vitality. More is a variety of gains, reflecting the good team spirit of the hotel. How many laughter appeared:

Funny point 1: pull songs, sing duets, and make idioms.

On August 7, just before dawn, the tourism team set off in a mighty way. At 8: 30, the group leader's joke aroused everyone's interest, so the young people who couldn't stand loneliness rushed to sing. Mr. Wang suggested dividing the middle of the car into two groups, singing and making idioms. First of all, all the members stood up and sang the song of the new Olympic Games, and the fierce singing competition began. "Left team, come to one; One, left team. Right team, one; One, right team. . . . . . "Suddenly, people were buzzing, singing was loud, applause continued, jokes, singing, operas, stories, dialogues, idioms and other carriers were different, and the whole carriage became a sea of joy. What's more, Chen Sisi, the leader who can't hear a sound, has become an actor today, and his pronunciation is quite accurate. The tour guide was infected by the passionate atmosphere of our team and couldn't help taking part in the activity.

Laughter 2: Visit.

The first stop was Huangdao Branch of Qingdao Company. Everyone got off the bus and put on the company's work clothes. The team leader asked everyone to enter according to company regulations. They must turn off their cell phones and beepers and leave their lighters outside the door. A neat team marched into the company and entered the company's headquarters. The most striking thing is two circular gas tanks. We were received by the company's director Song, who walked along with the neat team and introduced that this station covers an area of 4xxxx, saving 20,000 cubic meters. In the first half of the year, the operation was considerable, exceeding the plan, and increasing sales for yourself in the second half of the year. The completion situation should be no problem. Everyone will laugh at this. Walking to the office area, the most striking thing is the scarlet letter posted on the wall: "Advanced values, excellent employees and scientific management make first-class enterprises." Reading between the lines, tourism members have seen the development of the enterprise and the hope of the company's century-old development.

Laughter 3: Fisherman's Music

On August 9, I lived in a fisherman's house on Long Island. After dinner, I went to the garrison compound to attend a bonfire party. The fishing song "Welcome to Long Island Fisherman's Guest Yangko" aroused everyone's interest and joined the activities one after another. Look: Wu Xiaoling is riding a donkey with a whip in his hand, running around in the crowd; Wang Hui raised his fan with both hands, danced yangko and danced. Ma Xing took the old lady's foot and turned with the swing of the dragon. Chen Sisi, the leader, ran after the fireball with a faucet. . . . . . The bonfire was lit. With the music and rhythm, around the bonfire, everyone jumped up hand in hand, shouting songs, and the leader, General Manager Wang, took his family with him and entered the fisherman's music together. . . . . . Laughter, singing, singing and applause.

Laughter 4: Send care and help each other.

On the evening of August 9, after everyone finished washing, they led the team.

The general manager arranged for everyone to rest early, and then went back to their rooms to rest. At 24: 00, Wu Xiaoling got gastroenteritis and was tossing and turning in bed. Li Lai, a 5xxxx-year-old comrade-in-arms in the same dormitory, saw it in his eyes and it hurt in his heart. While not disturbing others to rest, I found the medicine and reported it to the team leader. General Manager Wang arranged for Chen Sisi and Chen Cun to be sent to the local hospital. Despite his tired body, General Manager Wang looked at the room next to him and watched everyone sleeping, so he was relieved. He called the hospital from time to time to find out about his illness. Fu Chunjiang caught a cold, had loose bowels and couldn't eat. The players all reached out and were busy sending hot water, medicine and greetings. General manager Wang, the group leader, specially arranged a meal for him, made hot noodles and sent them to Fu Chunjiang. With everyone's help, he recovered the next day and Fu Chunjiang smiled.

Third, return safely and achieve fruitful results.

1 1 In the afternoon, all members of the tour group flew directly from Yantai to Beijing at 08: 50, and then returned to Langfang safely. The tour ended successfully, but they had a lot of feelings during the trip. Their imagination came to them and they gained a lot.

From our trip, we can see that the coordination, service and attitude of the two travel companies and the three car companies that serve us have not reached our satisfaction. From this, we can see that there are problems in the coordination of the three companies, and it is precisely because of the problems that all kinds of things have happened. So is there such a problem in our service? What kind of service attitude and quality can achieve customer satisfaction? I think, you have a lot of feelings and some problems when you accept other people's service during your trip. How to change your service, adjust your mentality and face your work from a new angle is the focus of this trip.