The Citizen Eco-Drive FD1010-53W women's watch, the time and second hands are deviated from the scale line. Can this deviation be solved? Where can it be solved in Guangzhou?

Hello, the movement model of the FD1010-53W watch is 8635. It is normal for the date to be changed within plus or minus 15 minutes of 12 am, and the day of the week to be changed before 4:30 am.

Based on the scale and second hand problems you described, we cannot determine the cause of this problem without viewing the actual watch. We recommend that you mail the watch and international warranty to the Beijing Maintenance Service Center for testing.

In addition, when Citizen watches purchased at designated sales outlets in Hong Kong are brought back to mainland China for use, they can enjoy direct repairs by Citizen in mainland China with the help of a completed international warranty stamped by the seller. Service center limited one-year warranty.

Warm reminder:

1. With the completed international warranty stamped by the seller, you can enjoy one-year limited warranty service in the mainland.

2. You cannot enjoy the return and exchange service for new products.

3. The warranty service only covers the inaccuracy of speed or stoppage when worn in normal environment. Other problems are not covered by the warranty.

4. Regardless of whether the watch is within the warranty period or out of the warranty period, the postage and insurance costs are borne by the consumer.

5. Overseas products take a long time to be repaired in mainland China.

6. Maintenance costs for overseas products are more expensive in mainland China.

If you have any other questions, you are welcome to call the Citizen customer service hotline 400-650-1958 for consultation.

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