Real estate telemarketing skills and vocabulary

When selling intangible life insurance products, the attitude and image of marketers will directly determine the purchase intention of customers. The following is the related content of real estate telemarketing skills and speech skills that I have compiled for you, hoping to help readers.

Real estate sales rhetoric

Greetings:

Good morning/noon/afternoon/evening, sir/madam!

Welcome to Yixin Yidu? Ren Hu Garden, I'm account manager xx, and I'm glad to serve you!

Have you known about our project before? (Customer: No)

Ok, then I will give you a detailed introduction! (leading)

What's your name, sir/madam? What do you call it? )

How did you know about our project?

Where do you usually live in Suining?

General layout renderings:

Summary: What is presented to you now is the master plan of Jinqiao New District, with a total area of about 30 square kilometers, which will be the first integration in eastern Sichuan? Integration of production and city? As a model project, the planned investment exceeds 20 billion yuan. As a provincial key project, Jinqiao New District embodies the new ideas and practical essence of Suining City, Pengxi County Government and Chengdu's confidence in the new industrial city, and will achieve a total output value of 45 billion yuan after completion. Chengdu Zhixin Real Estate has been based on real estate development since 1997, and has now successfully become the largest provider of urban operation and system life services in southwest China, with more than 20,000 employees and more than 0/00 subsidiaries.

Location: From the regional position, Jinqiao New District is located in the south of Suining main city, downstream of Fujiang River, with flat terrain, about 6 kilometers away from the main city. You can reach the project along Binjiang South Road via Du Jun Dam, which takes only 15 minutes by car, or you can reach the new district from Hedong New District (Suining East) via Suimian Expressway, which takes about 8 minutes by car. The latest news is that the Fifth Fujiang Bridge will start construction on June 28th. 165438+. The fifth Fujiang Bridge will also become a part of the Central Road in the city. It is expected to be completed and opened to traffic by the end of 20 15, so as to realize the seamless connection between the new and old cities. With the urban planning and construction of Suining City, a half-hour living circle of the inner ring road of the new old city will be formed within 3-5 years, with perfect traffic facilities. Therefore, Jinqiao will be the new production city area with the most investment value in Suining.

The internal transportation system of the entire Jinqiao New Area runs through the main roads, the Suiguang Expressway runs through the east and west, and the Suimian Expressway connects the north and the south. As the most iconic transportation hub in this area, Central Avenue connects with Suiguang Expressway. At the same time, the entire Jinqiao New District is divided into five major sections:

Upper left area: urban commercial and cultural area and creative cultural area, mainly covering intelligent incubation industrial park, which is the research and development of high-tech industry and electromechanical industry planned by the government;

Upper right area: Green People's Livelihood Industrial Zone; Based on the green concept of environmental protection and ecology and the integration of production and city, we will build an industrial development service group.

Intermediate area: industrial transfer undertaking area, which realizes the external transportation of industrial finished products through convenient traffic routes and warehousing and logistics transportation;

Lower right area: East Sichuan high-tech industrial zone and farming culture, which will introduce well-known high-tech manufacturing enterprises at home and abroad; On both sides of the Central Avenue is the Central Avenue Comprehensive Zone, which forms the CBD center of the city, including ultra-high-grade office buildings, financial stock exchanges, banks and large-scale comprehensive shopping malls, as well as cultural and sports centers.

Lower left area: Can you believe it? The peninsula where Ren Hu Garden is located is the core area of Binjiang City (the central residential area of CLD). A pure residential area with an area of about 6,000 mu will be built, around more than 300 mu of Jinqiao Lake and 1000 mu of riverside urban leisure belt, and living water circulation will be adopted to form a French town with island-like living space, forming high-end houses and supporting areas.

Trust Yidu? Ren Hu Garden, as the work of Jinqiao New Area 1, is located in the core and superior position of this area, on the banks of Fujiang River, Jinqiao Lake and Renhu Lake. Because it is located in the largest backwater of Fujiang River, surrounded by water on three sides, in geomantic omen, there is also a jade belt around the waist to hide the wind and accept the spirit. It can be said that the value of living or investing is unparalleled. The supporting facilities in the region are perfect.

In education, we have a full set of teachers from high-quality kindergartens (bilingual kindergartens) to high-quality high schools (such as the middle school affiliated to Sichuan Normal University);

In terms of medical care, in addition to the necessary health stations in the community, it will also introduce top three large-scale general hospitals with professional qualifications like Huaxi Branch;

Life is more convenient and faster. In addition to the large-scale fruit and vegetable market outside the community, the central business district, which is 0/0 minutes away from the community/kloc-0, will also introduce large supermarkets such as Wal-Mart and Youmart, as well as shopping malls such as Oaks Plaza, which are deeply loved by women.

Sand table:

Please look here, sir/madam. This is the sand table of our Yidu Ren Hu Garden project, covering a total area of about 380 mu, and it is the first work of a European town of more than 6,000 mu. We take Evian, the most beautiful and representative town in France, as the design blueprint to create the first romantic leisure town with pure French style in Suining. The biggest attraction of our project is that it is built around Ren Hu Park 150 mu (the water surface area is as high as 70 mu), and at the same time we can enjoy the beautiful landscape effect of Fujiang River.

The whole Yiduren Lake Garden conforms to the topographic layout of sloping land and is divided into two plots: the third, fourth and fifth phases in the south and the first and second phases in the north. Building types include: independent business, villa, residence, four-leaf clover, elevator high-rise mansion. It is not difficult to find that the building is in a stepped layout, and the building adopts neoclassical architectural style, designed by Shenzhen Zhongtai, with a classic round blue roof, beautiful line treatment and time-tested brown tiles, which fully demonstrates the pure French architectural style.

At the same time, it also takes care of the beautiful skyline of the project and ensures the landscape effect of watching the lake and the river in various formats.

Now the first phase of our development is the A2 plot in the north, and the first phase adopts group development: villa group and high-rise group. The plot ratio is only 2.57, the building density is as low as 25%, and the greening rate is as high as 35%, so that owners can fully enjoy more sunshine, greening and air.

As the purest French town in Suining, our garden landscape design is also unique. Well-known designers such as Zhang Si and Belgorin are hired with high salaries, which are very representative in water landscape treatment at home and abroad, such as Sydney Opera House, Bird's Nest and Chengdu Land Rover Palace Project. In particular, the design of French landscape has the most special beauty: for example, the decorative design of the central axis running through the whole park, the arrangement of flower beds, statues and fountains, and the humanized road classification. The whole garden design has clear organization, strict order, distinct master and slave, concise and bright, solemn and elegant geometric grid layout, classical wrought iron railings, open lawns, tall trees and shrubs, and distinct seasons, creating a casual and romantic atmosphere.

In order to ensure the maintenance of the beautiful environment of the community and the rest and safety of the owners (especially the elderly and children), the community adopts the humanized design of separating people from cars, and all adopt the underground garage design: the ratio is as high as 1:0.9, which can fully meet the parking needs of the owners and can take the elevator directly home from the garage.

As a new district with the greatest development potential, in order to meet the housing needs of different families, the apartment design is: elevator high-rise 85- 1 10 square meters, foreign house 12- 190 square meters, covering comfortable two-bedroom, compact three-bedroom, comfortable three-bedroom and luxurious four-bedroom. Layout type of apartment

The design and layout are reasonable, which ensures the good natural lighting and ventilation effect of each household and meets the requirements of environmental protection and energy saving.

In order to make the owner's life more comfortable, our property service company, Heda Lianhang Property Service Co., Ltd., now serves well-known buildings and government agencies in Chengdu, with over 65,438+00 years of property service experience. Think more for you and do better for you? In addition to the basic high-standard basic services, we also provide more than 20 value-added services such as community shopping platform and child care for the owners, which makes us believe that the lifestyle of the owners has been comprehensively improved. At the same time, the supporting facilities included in the project include large clubs, swimming pools, cafes and tennis courts? And the owner's breakfast restaurant with unique lifestyle characteristics. All kinds of supporting facilities are available, which will definitely meet your life needs. In addition, the 60-mu comprehensive commercial complex near Fujiang provides owners with convenient large-scale commercial facilities, shopping centers, cinemas, scenic commercial blocks and other services.

Real estate telemarketing skills and vocabulary: telephone communication skills

First, make good use of telephone opening remarks.

A good opening statement can make the other person more willing to talk to the telemarketer, so what else? Two minutes? Besides, what to say next becomes very important. How do you want to know more about each other's thoughts? What do you think of the new network services and products recently launched? What do you think of the recent trend of the network industry? Open questions like this.

Second, make good use of the skills of suspension and reservation.

What is a pause? When telemarketers need time and place, they can use the pause technique. Like when you ask each other? Do you prefer morning or afternoon? After that, just pause a little, let the other person answer, and make good use of pause skills, which will make the other person feel respected.

As for making an appointment, it is the way that telemarketers use when it is inconvenient to explain or encounter difficult questions on the phone. For example, when the other party asks the telemarketer to explain the charge on the phone, the telemarketer can tell the other party: we will talk about this problem face to face and calculate it for you face to face, which will be more clear. ? It is also a skill to leave the problem to the next opportunity.

Third, the body is straight, standing and talking or closing your eyes.

If you make 20 phone calls a day, you can't sit still all the time. Try to stand up straight or speak. You can find that your voice will become energetic and the effect will be better. Sometimes you might as well close your eyes and talk, so that you won't be affected by the external environment.

Fourth, use open-ended questions and keep asking questions.

On the one hand, asking questions to customers can lengthen the conversation time, and more importantly, it can understand the real thoughts of customers and help telemarketers make judgments. May I ask you a simple question? 、? Could you please tell me more about why you have such an idea? And other issues, encourage customers to continue.

Verb (abbreviation for verb) is reversed immediately.

Immediate reversal means doing what the customer says immediately, for example, when the customer says? Has our company been online or have we been online long ago? , might as well just follow his words? I'm calling because I know you are online. ? When a customer says:? I am a customer of your company? The telemarketer might as well go on to say: I know you are a good customer of our company, so I call you. ? Wait, pay attention to all information and guide customers in your direction.