I booked a high-speed rail ticket online, but the result was wrong. Can I return it? What should I do?

If you miss the high-speed rail ticket, you can't return it. You can change it.

Before leaving the station, under special circumstances, the full fare can be refunded within 2 hours after leaving the station, and the refund fee can be verified. Group travelers must apply 48 hours before driving. If you buy tickets online without exchanging paper tickets, you can also log in to the website to refund your ticket no later than 2 hours before driving.

Article 34 of the Regulations on Railway Passenger Transport stipulates that:

Passengers who cannot travel on the date and train number indicated on the ticket face should go through the visa formalities in advance or delay before driving on the date and train number indicated on the ticket face. Under special circumstances, with the consent of the stationmaster, the formalities can be completed within 2 hours after driving. Passengers with EMU train tickets are not restricted to change to other EMU trains within 2 hours after driving. Group passengers shall not be later than 48 hours before driving.

Extended data:

"Provisions on Railway Passenger Transport" Article 49 If a passenger returns a ticket due to the responsibility of the carrier, it shall be handled in accordance with the following provisions, and no refund fee shall be charged:

1, departure station, all the fares are refunded.

2. The midway station will refund the difference between the received fare and the traveled interval fare, and refund all the fares when the traveled interval is less than the minimum mileage.

3. After arriving at the station, refund the difference between the collected fare and the used part of the fare. If the unused part is less than the minimum mileage, it shall be calculated as the minimum mileage.

4. If the air-conditioned train cannot be repaired due to the failure of air-conditioning equipment in operation, the air-conditioned fare of the unused section shall be refunded.

Article 50 of the Regulations on Railway Passenger Transport stipulates that:

In case of line interruption, when passengers request a refund, all the fares (including those returned to the departure station after the interruption of the transportation station) will be refunded at the departure station, and the difference between the received fares and the interval fares will be refunded at the midway station, and no refund fee will be charged, but the used tickets will not be refunded due to the price increase.

References:

China Railway 12306- Regulations on Railway Passenger Transport