Summary of the way, details and taboos of newcomers entering the work

First, preparation before class

1, strategic and tactical preparation (hold a pre-meeting meeting)

A, understand the new situation, the more detailed the better;

B, be familiar with all work processes and know every work link;

C, ask about the workers, don't know, be sure to ask clearly, not vague, so as to get proper respect.

2. Environmental preparation

A, familiar with the environment, so that you can accurately grasp the time and rhythm at work;

B, be sure to pay attention to the hygiene of the room, give the couple a comfortable and clean feeling, prepare daily necessities for the couple, and take them after asking, which is natural, warm and feels at home;

C, data must be collected, don't let newcomers see any information.

3. Ready state

First, the state of the employing personnel must be adjusted to the best, with accurate judgment and quick thinking, so as not to affect the newcomers;

B, with a positive attitude and high emotions, let the newcomers truly feel that you are sunny, happy and positive, and your confidence will follow;

C, usually accumulate stories, humor, jokes and other materials to adjust the atmosphere.

Second, the four taboos at work

1, avoid discussing the industry in advance, let alone telling lies in advance.

A, the newcomer is suspected of brainwashing and closing the door;

B, newcomers don't want to go out, even if they come to talk about work, they can't feel the atmosphere.

2. Avoid whispering.

A, don't make new people suspicious, so as not to be in a bad mood;

B, don't ask the couple how they felt three days ago.

3. Avoid settling accounts in front of husband and wife.

In case the newcomer thinks that you are down and out, and you have not made any money.

Put more money in your wallet and give couples more positive information.

4. Avoid quarreling with strangers

A, to have empathy, first agree with the new point of view, listen to the new point of view, and then wait for opportunities to guide;

B, have a peaceful mind and use peaceful language.

5. Newcomers are most taboo to solve problems in the first three days. The more they talk, the faster they will die.

Third, the details that Kaixinmen should pay attention to before lying.

1. Give the couple keys and room cards before going out to make them feel free to come and go;

2. Introduce the superiority of living environment before going out;

Tell lies half an hour in advance at most. The longer the lie, the more variables, and the bigger the problem.

Fourth, pay attention to the details in the work.

1, people who don't respect their work in ordinary classes will start to respect them later;

2. How to praise (etiquette)

A. introduction: introduce the people who talk about work first, and then introduce the new people. This is a silent compliment;

B. Seating: ABC rules;

C, pour water: pour water for the lecturer first, and then pour water for the newcomer;

D. In principle, don't correct workers' mistakes in person, especially in a reproachful tone (praising workers means praising the industry);

E, people who have jobs should take the lead in listening carefully and give new people a motivation;

F, do more and do less, and regard praise as a habit, which is the key to creating a good atmosphere.

3. Before the second shift, point out "take you to understand the operation mode", every sentence should be emboldened, look into the eyes of the newcomers and say it sincerely;

4. Standardize the work route every day, negotiate with relevant personnel, and avoid acquaintances and inconvenient fellow villagers in advance;

5. Try to use Mandarin instead of dialect. On the one hand, we can communicate better, on the other hand, we can avoid unnecessary misunderstandings between newcomers.

6. Be sure to keep the consultation line open, and report any details as soon as possible. There is only one purpose: to let the newcomers stay (leaving two consultation lines: calling and sending messages);

7. How to answer the phone at work? Mastering skills, taking them easily, and practicing more at ordinary times, skills are practiced;

8. The advantages of two people taking a job: A, it is convenient to master the information of newcomers; B, avoid giving pressure to people who talk about work (people who talk about work in the same class may not be on the job);

9. Create a relaxed and happy family atmosphere and work atmosphere (no matter who made a mistake, no matter how big it is, the newcomers will never blame and complain when they are present);

10, talk about the problems raised by newcomers at work and try to solve them (that is, the problems raised by newcomers should not be solved immediately after work) so as not to make newcomers suspicious;

1 1. When newcomers are very excited, they should throw cold water on them to prevent them from being self-righteous and destroying the market;

12, the newcomer is actually unstable after paying the bill, and still can't relax the follow-up;

Verb (abbreviation for verb) is a guide in comparative situations.

1, the contrast of newcomers is normal, don't force newcomers to work, just guide and retain people with emotion;

2. Don't talk about work after returning home, just talk about life, feelings, ideals and opportunities;

If possible, try to find the weakness of the newcomer as a breakthrough, and don't be afraid to hurt him (for example, because of the injustice of having no money, etc.). );

As soon as the new guy relaxed, someone immediately sang a double reed and gave him time to refund the ticket.

5. Take the newcomers out to play (symbolic place), open the door and throw questions on the road;

6, talk all night, late at night is the most fragile period of people's will, which is easy to cause new people's emotions;

7, visit, try to go to a family with a better family atmosphere, it is better to be old and small at home;

8. If the newcomers are disgusted with the staff, they should withdraw temporarily. Don't talk too much. It may be more appropriate for the referee to be alone with him.

9. Take a detour when you pass the train ticket and air ticket agency at work.

Six, the basic procedures of cooperation work

1. Confirm the address and arrange the location every morning;

2. Call people downstairs to talk about work, not "manager" or "manager" in industry jargon.

3. Call the consultation line immediately after each shift. Pre-storing the number of the consultation line as the last dialed number of the mobile phone;

4. If the newcomer is absent from work, he should report to the consulting hotline and send a message as soon as possible. It's the fastest and simplest, discuss it in advance and make a tacit understanding, as long as you can understand it yourself;

5. The sequence after entering the door: tap the door three times, introduce, admire, sit down, pour water, wash the cup five minutes in advance, and remember to thank the staff when you go out;

6. Be sure to go downstairs to pick up the employees when coming to work, and do a good job of praise, cleverly guide the newcomers to sit down as much as possible according to ABC rules, turn off the TV, and leave no redundant people in the room;

7. In principle, regular classes don't come to the door, and follow-up can't exceed two consecutive sessions, so that newcomers can feel the atmosphere and let go of their ideas as much as possible;

8, with a master mentality, serious and responsible, treat other people's newcomers as their own newcomers;

9. Whether it is successful or not, the foremen must attend the meeting, sum up carefully and find out the shortcomings in time to improve their working ability and level.

The most important thing is to adjust new ideas and plans according to the situation of newcomers and keep the consultation line open. The above is not static. We should treat the situation in a specific way, and always remember: "There is nothing wrong with the newcomers, and it is always us who are wrong." Correct guidance can be effective.

Licensing depends on confidence, guidance depends on sincerity, team depends on culture and pays for itself, progress depends on review, and success depends on summary.