Will you clean the toilet?

The product quality is really poor! The most important thing is that the after-sales service of this store is extremely poor! ! ! Can you imagine? I bought a pair of toilet seats at his home 1 1 and delivered them on1October 20th. 165438+1After receiving the goods on October 25th, we started to communicate with them. It was not until February 27th that the money for the defective toilet seat was returned! For more than a month, the customer service in this store has been bothering me countless times, making me run back and forth between work and home. Go home for 20 minutes at a time and go back to the company for 20 minutes. They've been torturing buyers! Exhausted the buyer, and then gave up the rights protection. There are three bathrooms in my home. During the double 1 1 period, I plan to buy three smart toilet seats at one time because it is cheap. I was going to buy three imported toilet seats like TOTO. Then I saw this house. There is a CCTV interview video in the details of this house, which touched me very much. I feel that this manufacturer has been pursuing innovation and something, which is in line with the patriotism of supporting domestic products and supporting China manufacturing. I bought three toilet seats in this house (I originally wanted to buy them with my neighbors in the community! ! ! Good thing I didn't do it! ! ! ), bought clothes and found that one toilet seat was not hot. At the same time, it was found that the three toilet lids made abnormal noises every time they were lifted and put down. It sounds like the sound of screws or glue drying and sliding in the toilet seat. Then I found that one of them was not hot, so I called the installer to see it. The installer clearly told me that the toilet seat was broken. Then I immediately contacted customer service. When the customer service came up, I questioned whether I started the energy-saving mode. Is the seat heating not turned on? Is it set to the lowest temperature or only to the highest temperature? I said I wasn't sure if there was anything wrong with my settings, and then the customer service began to kick me until I called 400 to solve it. 400 is still the same, questioning my incorrect settings and kicking me to communicate with customer service. The customer service insisted that the installer said it was not bad until someone from the manufacturer came to see it! Then I said, well, you arrange for the manufacturers to come and have a look. Two days later, the manufacturer contacted me and said that he would come to see the toilet lid. At noon 12, I drove home from the company to accompany the manufacturer to see the toilet lid, and I had to pick up the master of the manufacturer to drive to my home on the way. then what The director took a look at my house and left in less than 5 minutes. Tell me that the toilet seat is broken and go to Wangwang customer service! ! ! Then I'm going back to the company. The factory mainly takes my car and I'll take him to the bus station. Driving back to the company with bumps. Contact the customer service, and the customer service has never apologized and asked me if I want to return it or exchange it. I said I want to change! Customer service said yes! But the customer service asked me to remove the toilet lid myself and pack it and send it back. After receiving the goods, they will check whether the appearance is intact, and then send me a new toilet cover! ! ! This company is really cold-blooded! ! ! They don't care if the buyer has the ability to remove the defective toilet lid by himself, and they don't care if there is any risk of electric shock and water leakage in the buyer's home! All they care about is getting the installer to come to the door. They need to pay 30 yuan! The customer service insisted that I open it myself, and I wouldn't solve it until I sent it back. Later, I continued to reason with the customer service. They said that they would take another toilet cover at a price of double 1 1 and then send it to me. When the installer comes to install, remove the defective toilet seat and install a new one. So this store can save 30 yuan! Their customer service annoys me. I will directly apply for a refund, no refund! Because they don't send someone to open it for me, I can't open it myself. If I tear it down myself and it breaks, they won't return it. If my old toilet seat doesn't fit, I'll have to sit on the ceramic! But this store completely ignores the interests and safety of buyers. They don't care whether the buyer can remove the defective products themselves, let alone whether you can install the original toilet cover. All they care about is money! Then the customer service contacted me, and I reasoned with them, but they couldn't tell me, saying they would call to communicate. 65438+ 00: 30 pm! ! ! Call me! I fully cooperate. When the child fell asleep, he ran to the bathroom and waited 15 minutes before calling me! Talk to me for an hour, but there is no result in the end. Later, I called Tmall customer service and complained for about 45 minutes. Tmall customer service said it would let the seller negotiate with me. They agreed to return the goods and then sent someone to disassemble them. In a word, Shuang 1 1 ordered defective products, and 12.27 received a refund from one of the toilet seats, and the after-sales service was efficient. Everyone should know, right? This product is not only of poor quality, but also has debris sliding and noise in every toilet seat during lifting! You need to clean the nozzle twice every time you use it, which is a waste of water! At night, the green light is extremely dazzling and horrible, and the light can shine on the ceiling, which makes the bathroom atmosphere very strange! The spray temperature is hot and cold! Water jet shifting is a joke. There is little difference between large, medium and small water! Not only is the quality of your products poor, but your after-sales service is even worse! Your products and actions have completely shattered my support for domestic products and patriotism for domestic products! Business is particularly bad and service is particularly bad! ! !