Effective communication skills

After we get some insights, we record them in our insights and keep them in mind, so that we can enrich our thoughts through continuous summary. How should it be written? The following is the effective communication skills I have compiled for you. It is for reference only. Let’s take a look. Insights on Effective Communication Skills 1

When I received the notice from the company that everyone should study "Effective Communication" by Dr. Yu Shiwei, I remembered the company's corporate service philosophy "Communication starts from the heart", and "communication" represents China Mobile communications is engaged in a business aimed at communicating mutual understanding and trust among millions of people, while our network service department is engaged in providing good communication tools for everyone. "Starting from the heart" shows the attitude of communication. "Starting from the heart" is the cornerstone and the highest state of communication. Only by conveying feelings and thoughts with sincerity can the communication between each other be smoother, more efficient and more exciting. . The importance of communication can be seen from the company's corporate service concept. Communication is important to the company and to each of our members.

After I carefully watched Dr. Yu Shiwei's "Effective Communication", I benefited a lot from it. From his courses, I deeply realized that communication is a science, and I need to continue to learn and improve.

Internal communication in our daily work includes downward communication, horizontal communication and upward communication in the direction of communication. These three types are mentioned in the fifth part of Dr. Yu Shiwei's "Effective Communication" Different ways of communicating with objects.

“A person must be more considerate of all departments, learn more, understand, communicate, and inquire more. Communication with parallel departments must be a win-win situation and must be proven.” This is reflected in our daily work in agency management. It will be reflected everywhere in your work. As agency maintenance administrators, in addition to assessing and managing agency maintenance companies, a large part of our work focuses on coordinating with other departments of the company to ensure the smooth progress of agency maintenance work. As a data maintenance manager, the departments I have to communicate with daily include various business offices in Xicheng District, the general department of the branch, macro station maintenance management, line maintenance management, the information service center and transmission center of the municipal company, etc.

Sometimes when communicating with many departments, it is inevitable that there will be communication difficulties. At this time, sometimes there will be complaints and resentment, especially when working in the middle of the night, and you will have to ask the leader for help as a last resort. After studying, I wondered if sometimes I looked in the wrong place. It was Zhang San who should be responsible, so I looked for Li Si. Could it be that sometimes it was because of work process problems rather than someone else not handling it in time? Learn more, ask more, be familiar with the scope of responsibilities of each department, and be familiar with the work processes of each department, so that communication can be targeted. Determine the correct communication objects, find good communication methods, and use the correct communication attitude to achieve a win-win goal.

"Automatically report work progress - let your boss know; answer your boss's questions clearly and clearly - let your boss feel at ease; enrich yourself and study hard so that you can understand your boss's language - let Relax your boss; accept criticism and don’t make three mistakes - save your boss trouble; take the initiative to help others when you are not busy - make your boss effective; accept tasks without complaints - make your boss happy; take the initiative to propose improvement plans for your own business - —Let the boss make progress. ”

Many times we feel that we have nothing to say to our leaders. When we meet our leaders, we are like a mouse meeting a cat. When things got difficult and I couldn't solve them, I saw the deadline, so I went to the leader, and was scolded by the leader. Think about it, have you ever had a situation at work where your boss failed to keep track of the progress of your work due to poor communication with your boss? Fortunately, your work was not delayed, but you were only criticized. Accept criticism and not make such mistakes again. In daily work, you must communicate with your boss in a timely manner and automatically report work progress.

When a data service failure occurs, the customer's perception is the most direct. When the Internet cannot be accessed and when it can be used, customers often have a very accurate grasp of the failure. However, the data service maintenance is designed There are many majors, so when problems occur, you must communicate with your boss in a timely manner, so that your boss can accurately grasp the progress of the work, and make timely corrections to deviations that occur during work.

In actual work, each of us must have a correct communication attitude, take how to improve work efficiency as the starting point, strengthen communication, seek common ground while reserving differences, and ensure work effectiveness. Effective communication is not enough to have attitude and concern, it also requires active support and feedback. A correct communication mentality and proactive communication methods can help reduce misunderstandings between each other and promote work. Insights on Effective Communication Skills 2

After studying the video "Teacher-Student Communication Skills", I felt deeply and understood that teachers and students need to establish a harmonious teacher-student relationship through communication. Teacher-student communication is a skill and also an art. This will allow me to communicate with students on an equal footing and establish a good teacher-student relationship in my future work.

To achieve effective communication, the first step is to learn to listen. Listening is the basis for establishing a good relationship and the basis for allowing the other party to express their worries in a relatively relaxed and trusting atmosphere. However, many times, when students make mistakes, we are accustomed to using critical education methods. In fact, this kind of "teaching" often cannot fundamentally solve the problem. Instead, it makes the problem latent and becomes a gap between teachers and students. Emotional disorders. Therefore, teachers must learn to listen. Only by actively listening to a student can he capture his needs and wishes, accurately find the entry point to solve the problem, enter the students' hearts, sample the methods and methods they can accept, and fundamentally solve the problem. question. The second is to encourage students more. Usually, we look at children's growth with appreciation and do not impose corporal punishment, disguised corporal punishment or psychological corporal punishment on students. We must do the three things more and the three things without criticism. Respect more to protect students' self-esteem; encourage more to enhance students' self-confidence; expect more to stimulate students' ambition. Three no-criticisms: don’t criticize when you make unconscious mistakes, giving students a chance to self-reflect; don’t criticize when you make mistakes in the morning, giving students a good mood for the day; don’t criticize in front of parents, leaving enough face for students. Because the effect of encouragement and appreciation is always greater than criticism. The famous educationist Tao Xingzhi once had the story of "Four Pieces of Candy", which is a good example of turning criticism into encouragement: When Tao Xingzhi was the principal of Yucai Primary School, he once saw a student on campus asking another student The student threw stones, and he immediately stopped the student and asked him to go to his office at two o'clock in the afternoon. In the afternoon, before two o'clock, the student came. Teacher Tao Xingzhi enthusiastically asked him to sit down, gave him a piece of candy, and said, "You are very punctual, and this piece of candy is a reward for you." Student. When he was surprised, Tao Xingzhi gave him a piece of candy and said, "If I stop you, stop. This shows that you respect me. I will reward you with another piece of candy." Then he gave the student a third piece of candy and said: "I heard that you hit someone because he bullied a female classmate. Your behavior is courageous. I will reward you with a piece of candy." The student cried when he heard this and said, "Teacher, I am a bad person. It was my fault. He is not a bad person. He is a good person." My classmate." In short, an important way to effectively communicate the relationship between teachers and students is to master the communication skills between teachers and students, to facilitate communication between teachers and students, to establish a good relationship between teachers and students, and to facilitate us to carry out a series of educational and teaching activities or games.

A semester of communication skills courses is over. Through the study of this semester, we understand the importance of communication skills and let us know that any human activity is inseparable from communication. Good communication skills are an important guarantee for your success. On the first day of the course, the teacher told us the factors for a person's success: 75 depends on communication, 25 depends on acquired skills and ability. In human survival activities and social activities, "communication" is an indispensable content. As long as we pay more attention to the things around us, we will find that communication between any lovers, couples, families, relatives, neighbors, as well as business, social, official, and management activities is inseparable from communication with others.

The tone should be natural, the speaking speed should be normal, and the voice should be clear. Being calm, relaxed and generous when introducing yourself will help others to have a good impression; on the contrary, if you show timidity and nervousness, stammering, unsteady eyes, blushing, and being in a hurry, you will be despised by others, and communication with each other will be difficult. There is a barrier. When introducing myself during a job interview, I feel like I only need to briefly introduce myself because it’s included in my resume. It is best to use a few sentences to clearly introduce your expertise and abilities, show your personality, and make your personal image distinct, but you must insist on speaking with facts and not exaggerating. At the same time, you must also understand the company's culture and job requirements, and speak logically and with a sense of hierarchy. During the interview, the clothing should be appropriate, the accessories should be few but refined, and etiquette should be paid attention to.

Then, it’s time to shake hands and hand over business cards. Shaking hands is a part of communication. The strength, posture and length of the handshake can often express the different courtesy and attitude towards the other party, reveal one's own personality, and leave different impressions on others. It can also be used to understand the other person's personality through handshake, thereby winning the initiative in communication. Helen Keller, a famous American blind and deaf female writer, said: The hands I touch may be able to repel people thousands of miles away; there are also people whose hands are full of sunshine and you will feel very warm. If you need to shake hands with multiple people, you should pay attention to the order of priority when shaking hands, from superior to inferior, that is, the elders first, then the younger ones, the elders first, then the younger ones, the teachers first, then the students, the ladies first, then the men, and the married ones first, then the unmarried ones. First, the superiors and then the subordinates. The delivery, acceptance and storage of business cards also require social etiquette. In social situations, business cards are an easy way to introduce yourself. The order of exchanging business cards is generally: "Guest first, then host, first low, then high." When exchanging business cards with multiple people, they should be exchanged in order of position, or from near to far. Don't do it in leaps and bounds to avoid the other party mistakenly thinking that there is a feeling of favoring one over the other. When delivering, the front side of the business card should be facing the other party and presented with both hands. You should look at the other person with your eyes, smile, and say generously: "This is my business card, please take care of me." The business card should be delivered after the introduction. Do not rush to deliver the business card before the identity of the other party is clear, let alone Business cards are distributed casually as flyers.

Secondly, there is a leaderless group discussion. Since this group is put together temporarily and does not specify who is in charge, the purpose is to examine the performance of the candidates, especially to see who will stand out, but it does not necessarily mean becoming a leader, because that requires real ability and confidence. And full confidence. In this process, I felt that I would slowly become the leader of this group, thus exercising our leadership and organizational skills, oral expression skills and debating skills.

Finally, clothing and etiquette. In public relations and social activities in modern society, people generally believe that "suits and leather shoes" are the formal attire of modern professional men. As far as job interviews are concerned, wearing a suit is also the safest and safest. Therefore, suits have generally become the first choice for many job seekers. Outfit. When wearing a suit, you should pay attention to: the suit should be straight, the shirt should be ideal, the tie should be chosen well, the leather shoes should be polished, the socks should be long enough, the hair should be clean and natural, the coat should be convenient, the briefcase should be simple, pay attention to hands and nails, and small accessories Be simple and appropriate, etc. As a young person, the appearance you wear should first reflect your youth and vitality. The first impression you show to society should be generous and neat.

In short, society is a big stage, complicated and complex. Communication is the bridge between people. Without communication, there would be no platform for mutual communication. There is a need for communication between countries, so there is diplomacy; there is a need for communication between units, so there is contact; there is a need for communication between people, so there is exchange. Communication is a guiding light that can correct our sailing direction at any time. It is precisely because of communication that language becomes so beautiful and flying in this world. Let communication enter our lives, keep conflicts away from the world, and hope harmony can enter everyone's heart! Experience on effective communication skills 4

We all know that in the process of interpersonal communication, good public expression skills can often make interpersonal relationships harmonious.

In the process of expression, it is inevitable to encounter situations in which both parties have different views. If not handled well, it will often cause direct or indirect harm to interpersonal relationships. Therefore, effective communication skills and adaptability are essential. An important factor in maintaining interpersonal relationships. We have summarized persuasion techniques that may be used in daily life. They will help you eliminate embarrassment and avoid trouble caused by different opinions in interpersonal communication.

1. Stand in the other person’s position

When you have differences in opinions, you may have tried to solve the problem through persuasion, but you often found that you encountered unprecedented difficulties. In fact, the reason why persuasion is ineffective is not because we fail to explain the truth clearly, but because the persuader and the person being persuaded stubbornly stick to their respective positions and do not consider each other. If the position were changed, the person being persuaded might not "reject" the persuader, and persuasion and communication would be much easier.

2. Mobilize enthusiasm through praise

In fact, everyone has their own desired "evaluation" in their heart. They hope that others can understand and praise them, so they should encourage their peers in a timely manner. Praise and praise often make the relationship between the two parties closer. In the workplace, it is particularly important for superiors to praise their subordinates. When a subordinate refuses to accept a certain task due to non-capacity factors and excuses of busy work, as a leader, in order to mobilize his enthusiasm and enthusiasm to engage in the work, you can Say this: "I know you are very busy and can't get away, but this matter can only be solved by you. I am not sure about others. After thinking about it, I feel that you are the best candidate." In this way, Make the other party unable to refuse, and skillfully turn the other party's "no" into a "yes". This persuasion technique mainly lies in giving appropriate praise to some of the other party's inherent advantages, so as to make the other party feel psychologically satisfied and reduce the pain of frustration. Psychological distress makes them accept your persuasion in a more pleasant mood.

3. Impress others with sincerity

In most cases, when persuading, to a large extent, it can be said to be the conquest of the other person's emotions. Only by being good at using emotional skills, moving people with emotion, and touching people can we move people's hearts. Emotions are a bridge of communication. If you want to persuade others, you must cross such a bridge to break through the other party's psychological barriers. Therefore, when persuading others, you should be sincere, express your feelings, and explain your interests, so that the other party feels that you are exchanging your opinions fairly, without any personal purpose or any intention. Bad intentions. You want the other person to feel that you are sincerely helping him and have his vital interests in mind.

4. Tolerate the calm for a while

When others have opinions or views that conflict with your own, do not desperately argue with them, because doing so will often arouse the other party's anger at the same time. Rebellious emotions gradually turn the argument away from the original intention of the conversation and into personal attacks. Therefore, when a similar situation occurs, the wise method should be to be self-denial and tolerant, to overcome strength with softness, and to "express" yourself with facts. Once you adopt this approach, you will inevitably calm down the possible irritability of the other party, and invisibly achieve the purpose of persuasion and persuasion. This kind of tolerance and persuasive skills can often win the favor and respect of others.

5. The role of homogeneity

There will be more or less "sympathy" between friends. Therefore, conflicts may arise during the conversation. At this time, you should keenly grasp this sense of common ground in order to seek common ground while reserving differences, shorten the psychological gap with the other party, and achieve the purpose of persuasion. In fact, persuasion itself is to try to shorten the psychological distance between you and others, and raising the consciousness of homosexuality will often increase the intimacy between the two parties, and ultimately achieve the purpose of getting closer to the other party's heart.

6. The art of language when persuading

When persuading others, if you always keep a straight face and frown, then this appearance will easily arouse the other party's disgust. and resistance, bringing persuasion to a deadlock.

Therefore, when you notice this, you can appropriately add some wisecracks, jokes, and remarks to make the atmosphere of the conversation more relaxed in the process of persuasion, which will often achieve good results.

7. The role of self-blame

This may often happen at work: when you want to hand over a difficult job or task to a colleague or subordinate, you know that you may not be able to do it. If it is not accepted by the other party, it may even cause him to be dissatisfied, but the matter is too important and it must be him. It was very difficult to convince him. What should you do when faced with such a situation? Our method is that you might as well say something before entering the topic: "Now I want to explain a task to you, even though I know you will feel unhappy!" This kind of expression makes the other party listen. After you accept it, you will be embarrassed to refuse or be dissatisfied. This is the role of self-blame. In daily life, this is also the best technique for persuasion. No one will accuse someone who has already done self-examination, and your "self-blame" is also a sign of humility.

8. Take care of other people’s face

Everyone will have more or less conflicts with others because of face. This is because everyone cares about it. Therefore, when persuading others, you should also try to consider preserving the other person's face. Only in this way can persuasion be successful. Just like in the workplace, if you want to change a colleague's publicly announced position, the first thing you have to do is to save his face so that the other party will not bear the burden of going back on his word. Suppose you have a disagreement with a colleague when you didn't have all the facts at the beginning. To convince him, you can say something like this: "Of course, I completely understand why you assumed that because you didn't know that at the time." Or say: "At first, I thought so too, but later when I learned the whole situation, I knew I was wrong." This kind of expression can liberate the other party from self-contradiction and allow him to retract his previous agreement with dignity. position, your relationship will not be negatively affected in any way. Tips on Effective Communication Skills 5

This video talks about two parts: skills in approaching customers and skills in meeting communication.

After watching this video conference, I felt a lot. Because I usually visit small businesses and go to work units for maintenance, I have more opportunities to contact customers, and many of the things mentioned in this video are very important to me. Very practical and gave me another vivid lesson. In fact, society is a big stage, complicated. There is a need for communication between countries, so there is diplomacy; there is a need for communication between units, so there is contact; there is a need for communication between people, so there is exchange. Communication is a guiding light that can correct our sailing direction at any time. It is precisely because of communication that language becomes so beautiful and flying in this world. Let communication enter our lives and keep conflicts away from the world. May harmony enter everyone's heart and bear beautiful fruits. Dale-Carnegie said that interpersonal relationships are communication between people, which is a modern way to express the golden rule in the Bible: "If you want others to do unto you, do unto others first."

Watching the video Effective Communication Skills 5, I learned about the skills of approaching customers and meeting communication skills. Different communication implies different event results. Extremely emotional communication often leads to negative results. Very unpleasant results. Maybe you have to admit that the most difficult thing in the world is "communication" between people. Experience 6 on Effective Communication Skills

In the company’s widely carried out “Strive to Become an Outstanding Department (Department) Professor” activity, I carefully watched Dr. Yu Shiwei’s effective communication learning CD and listened to Professor Yu’s lecture on the art of communication. wonderful performance. The art of effective communication management provides our company management workers with an opportunity to learn and improve, which will be a huge inspiration and help for future management work. As Professor Yu said, the 21st century is a century of fierce competition. As a successful manager, you must not only have the ability to face problems, difficulties and setbacks, but also have the ability to communicate with customers, colleagues, partners and suppliers. Developing good interpersonal relationships, therefore, improving personal communication skills and operating interpersonal relationships well will become an important part of a successful career.

Our company is still at a critical stage of development. How to properly implement the company's evolution strategy and seize the once-in-a-lifetime development opportunity requires many of our management employees to effectively strengthen their own capabilities, take advantage of all learning opportunities, and enrich and improve their communication skills. Artistic standards, creative completion of various tasks assigned by the company, and effectively promote the success of the company's various undertakings. Dr. Yu Shiwei first described the purpose of communication:

First, communication is to control the behavior of members and see if employees can do what you want. Without communication, they will not understand.

The second is to encourage personnel and improve performance.

The third is to express feelings and share frustrations and satisfactions. The fourth is to circulate information, strengthen your information, and prevent information from being broken. This requires us to strengthen communication with personnel in our previous work, effectively guide employees' behavior, promote the evolution of the company, constantly encourage personnel to effectively increase work intensity, and share setbacks and successes with employees. Be happy and grasp the steady and healthy evolution direction of our work.

The basic problem of communication is emotion, which requires us managers to correct their communication attitude and strengthen communication with people based on how to increase work efficiency. The basic principle of communication is care, which requires us to always care about the growth of personnel, encourage students to combine promoting their own value with creating value for the company, and promote mutual benefit between personal development and company growth in hard-working projects. The basic requirement for communication is initiative, which stipulates that our managers must take the initiative to communicate with personnel. When students encounter difficulties, they must take the initiative to provide support and feedback, so that the entire communication management can enter a positive and smooth state. When communicating, we must strengthen communication methods, consider the mentality, knowledge, and social and cultural background of the communication partners, use the art of communication correctly, and eliminate various obstacles. When communicating, you need to pay attention to the issue of communication up, down, left, and right. After communicating with others, you should listen more and talk less, at least listen first and speak first. You must master the listening method.

Our company started from a coal mine and developed into a holding company with coal as its performance and multi-industry development. This is both an opportunity and a challenge. The original management principles and concepts are far from satisfying the desire for vigorous development. This requires us managers to take enterprise development as our own responsibility, continue to study and research, combine the communication art we have learned with actual management and control work, absorb, improve and innovate in practice, and adapt to the gradual increase in management level required by enterprise development. These requirements require effective communication methods and skills 02 Dale-Carnegie said that interpersonal relationships are communication between people. It is a modern form of expression of the golden rule in the Bible "He who wants others to do to you must do it to others first." Communicate between people