Several methods to improve the conversion rate of customer service inquiry by sharing with red rabbits

it is said that generally speaking, about 5% is ok, and good customer service can reach more than 8%. You can calculate the conversion rate of your own customer service inquiry. There are several ways to improve the conversion rate of customer service inquiry: 1. ? A reasonable salary calculation method allows the customer service to pay attention to both the transaction rate and the size of the order when doing things. (I hope everyone can discuss the specific reasonable settings. If you have done better, you can say it and share it with everyone. ）2.? ? 2? ? 2 the formulation of reasonable customer service standard language. You can often gather customer service to do some experience exchange to see which languages are most likely to impress customers; It is best to take different words to guide the transaction for different types of customers. A seller once asked a question: I have lottery tools at home, but few people play with them. What should I do? Everyone has been to KFC and McDonald's. How did they promote a new set meal when they came out? Do you ask every customer: Would you like to try our new package? Since there is something in the store that can help improve customer orders, it must be used. Every time a customer asks, can you add a word, recent in-store activity recommendation or selected product recommendation? 3. Employee care: If you want customer service to be good to buyers, you must be good to customer service first. Employee care has two parts, one is economic and the other is spiritual. Economically, as the name implies, it is a reasonable commission mechanism that makes them more willing to make more orders. The other kind is spiritual: A. Praise: This kind is free, but it is very important for employees to keep a happy mood. Always ask yourself if I praised her recently this week. Everyone will make progress more or less after working for a period of time. Look at the advantages and try to praise the advantages instead of criticizing the shortcomings. B. Training: Help employees grow through internal training. Only when they learn something can the service level in the store be improved. C. Promotion mechanism: In addition to economic rewards, employees should see the prospect of their work-they work hard, and it is recognized that outstanding employees can consider giving him a promotion, which can encourage their work morale. Taobao has done a very good job in this regard.